The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Hello, Thank you for your order. We are sorry that you encountered an issue with our items. Could you please provide us with more details so we can assist you?
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Acheteur vérifié
Rating: 3 out of 5
Hello, I have been waiting for my package for 3 days, DPD is a very bad carrier. They are very poorly organized! I called them several times a day to get my package.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address: [email protected] We will help you and open a claim with the carrier to speed up the delivery. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 3 out of 5
2 spools of trapixel out of three purchased weigh less than 600 g.
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Acheteur vérifié
Rating: 3 out of 5
I have a problem with a delivery to a relay point and Lidia crochet leaves me to sort it out I think that in this case Lidia crochet could have contacted the relay point to solve my problem which is still not resolved
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We have indicated what to do to retrieve your package. The delivery is at a relay point, you need to go to this relay point, but you refuse to do so. We have responded to your emails every time and we have sent you the delivery receipts.
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Acheteur vérifié
Rating: 1 out of 5
Still haven't received my package, the company DPD doesn't know where my package is, it's the first time this has happened to me
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Acheteur vérifié
Rating: 3 out of 5
Good but not all the yarns, the BB yarn does not live up to its promises. The quality is very disappointing.
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Acheteur vérifié
Rating: 3 out of 5
Regarding shipping costs. They should be free for loyal and regular customers.
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Acheteur vérifié
Rating: 3 out of 5
Still haven't received my package. Very unhappy with the carrier while shipping costs are very expensive!
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Acheteur vérifié
Rating: 1 out of 5
I never received my order
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Response from Lidia Crochet Tricot
Hello, Your package was sent on 27/07. They tried to deliver it on 29/07, but delivery was not possible due to a lack of information (door code, intercom). Please contact us by email at this address: [email protected] We will send you the tracking link and explain how to request a new delivery, add an address supplement. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I have not yet received my package
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We apologize for this delivery incident. Please contact us at this email address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The bag arrived damaged opened on the side but nothing was missing from my order
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Acheteur vérifié
Rating: 1 out of 5
Rafaelo product of poor quality, the thread breaks as soon as you tighten the sliding knot... after 10 tries I give up, even pulling gently it breaks... very disappointed with this thread because given the price I expected quality... but in the end I am left with 2 spools that will be useless, this is the second time I order products and I am not satisfied..
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Acheteur vérifié
Rating: 1 out of 5
Hello, I ordered a spool of icorde 09 and I had marked by bank transfer because I couldn't use my cards, I wanted to cancel but it was impossible so I reordered with a new card that belonged to someone else, it told us it was ok but nothing happened and I explained it by email but the response was we will send you your order when you have made your transfer, I do not want to make a transfer because it is impossible for me to move, what can I do?
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Response from Lidia Crochet Tricot
Hello, You placed an order by bank transfer but you did not make the transfer. You need to place an order by credit card in this case. (or payment by Paypal). In this case, you gave us 1 star on the review while from our side there was no error/fault/etc.
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Acheteur vérifié
Rating: 1 out of 5
I sent you an email in which I informed you that my order dated July 12 under number 455940 had still not arrived. I have not received any response. Thank you for keeping me informed about the follow-up to my request. Best regards
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Acheteur vérifié
Rating: 3 out of 5
The shipping of the package is long (2 days), delivery time is correct, shipping costs are expensive and the yarn is cut and renewed in places.
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 3 out of 5
I am very disappointed with the Rafaelo yarn, very difficult to work with, and moreover, I find the shipping costs very excessive
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Two stars less because no little gifts, regardless of the order amount, with my last one amounting to 222 euros (that's still a nice order!!!) nothing!!!!!! I expected a little something, but no, nothing!!!!! compared to others, it's a big minus!!!!! for the rest, everything is fine, but this downside makes me reconsider, I will certainly change suppliers!!!!
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Acheteur vérifié
Rating: 3 out of 5
Contrary to what you say, the delivery is quite long; the quality of the yellow and green baby wools is not great, but the pink is sublime.
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Acheteur vérifié
Rating: 3 out of 5
The quality of the balls I received is very noticeably different from the previous ones??
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. Indeed, TrapiXL is a recycled product, between colors the material is not the same, we indicate this in red on the page of this range. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Terrible transport and no way to communicate with the site. I do not recommend this site.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you had with the carrier. You contacted us by email and we sent you your tracking links. The tracking is also sent by email when your order is shipped. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The product is completely compliant. But the delivery person gave my package to the mother of a neighbor without informing me! He declared that the package had been handed over in person!!!! Fortunately, she was honest because I don't know her.
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Acheteur vérifié
Rating: 1 out of 5
I still haven't received my package. Mystery
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact us at this address so we can check why the package has not yet been delivered: [email protected]
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Acheteur vérifié
Rating: 3 out of 5
The color of the skeins is never marked, there are only numbers! We don't know what color we are buying, so I don't always buy and I go to a haberdashery. On the site, we should be able to choose the thread based on its size, this search is non-existent. We should also be able to indicate the name of a thread and start a search to find an equivalent thread (if the colors are not appealing, for example). Last negative point (I am sorry...) the site looks outdated which is really a shame because it does not match Lidia's sparkling personality ?? Thank you Lidia for your talent ??
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Acheteur vérifié
Rating: 3 out of 5
The package was very damaged and torn
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Acheteur vérifié
Rating: 3 out of 5
Order placed 7 days ago, still not delivered even though the deadlines were very short during my previous orders. My order was supposed to be delivered today, but I received a message from DPD informing me that it will not be possible…
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident, please contact our customer service via this messaging: [email protected]. We will see what is happening with your package.
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Acheteur vérifié
Rating: 3 out of 5
Transport too long and not practical Package difficult to retrieve Few relays Delivery not made even if we are at home Finding other transport organizations would be beneficial
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Hello, I am missing the 2 magnetic clasps. Best regards
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact our customer service, we will send you these missing items. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The delivery is a disaster. DPD is a company based in the town of PEGOMAS in the Alpes-Maritimes and their delivery is not serious. 3 days to deliver to me on June 6, they gave me 3 excuses that were not justified at all. On June 7, delivery was scheduled for the day, and well, nothing. On June 8, bad weather on the Côte d'Azur???? On June 10, I finally got my wool. I think there is really a problem.
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 1 out of 5
Already replying to the email, do not say that delivery is 2-3 days because it's false, as it takes me 1 week to arrive at the relay.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We always respond very quickly to emails. You placed an order with a cheaper delivery option, to a relay point, for a delivery of 5/6 working days (not 2/3 days; as for home delivery). You were delivered on time. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
It was noted on the order form that the delivery time was within 2/3 days; but here the deadline was exceeded: order made on 21/05 and delivery to the relay on 31/05. Under these conditions, I find the shipping price (7.96€) a bit excessive.
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Acheteur vérifié
Rating: 1 out of 5
Already respected the shipping dates because it wasn't like that
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Acheteur vérifié
Rating: 3 out of 5
Nothing to complain about the order and its contents. However, please change carriers! DPD ruins the transaction to the point of making me hesitate for a possible future order. They are to be avoided. I chased after my package for a week! Without knowing where it was and why.
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Acheteur vérifié
Rating: 3 out of 5
Lidia is amazing! Generous with her time, her advice, she crochets wonderfully, everything she does is beautiful and she is clearly very kind, she is an excellent person. And it is very, very pleasant to follow these tutorials. But!!!! I am more divided about everything else. Never a response to comments whether on the videos or privately (or very, very rarely). Ongoing restocking issues, ranges that disappear, some replaced by others, more expensive. And generally speaking, I am not convinced by the quality of the yarns. Best regards
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Acheteur vérifié
Rating: 3 out of 5
The carrier did not come on the scheduled date. And after the weekend my package was left on the ground under my mailbox he did not take the care to ring, I was present at my home with the door open. I find this not very professional Best regards
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Acheteur vérifié
Rating: 3 out of 5
Order quickly shipped, too bad the carrier is not up to par: delivery already postponed 2 times.
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