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Rating: 1 out of 5
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Customer reviews of Lidia Crochet Tricot
Trust Attestation
9,7
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Overall rating: 9,7 out of 10
Based on 36 499 published reviews
Summary of reviews
The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
1 star review
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Rating: 1 out of 5
I paid 3 times for a Christmas PDF and I did not receive it. Too bad.
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Response from Lidia Crochet Tricot
Hello, please contact us at this address: [email protected] The PDFs are sent via email, we will send it to you and look into the incident with you. Thank you.
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Rating: 1 out of 5
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Rating: 1 out of 5
This is the second time I order from you and both times the order did not arrive, one was returned to you and the other has no news after a week. I do not criticize the product but the shipping. I checked my details and everything is well filled out.
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Response from Lidia Crochet Tricot
Hello, We are sorry for these delivery issues. Please contact us so we can see what is happening with your packages: [email protected] We thank you.
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Rating: 1 out of 5
Not received
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. If you encounter any issues with the delivery, please do not hesitate to contact us at this address: [email protected]
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Rating: 1 out of 5
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Rating: 1 out of 5
The quality of the products is very very good and at reasonable prices.
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Rating: 1 out of 5
I cannot give ratings since my order cannot be delivered. I've been battling with the delivery service for a week, being told by phone every evening that it will be delivered the next day to my pickup point, and of course nothing at all. I am very disappointed and especially very angry.
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Response from Lidia Crochet Tricot
Hello, We are sorry for this delivery incident. Please contact us at this email address so we can assist you and open a claim with the carrier: [email protected]
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Rating: 1 out of 5
Simply deliver the orders.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, You placed an order that you canceled and requested a refund. We have canceled your order and processed the refund, so we do not understand this 1-star rating?
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You forgot to order a ball of yarn and you requested a commercial gesture for the shipping costs. This is not possible since the shipping costs are more expensive than the ball of yarn itself. So you are giving us one star in the review. This review is not very sincere. Best regards.
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Rating: 1 out of 5
My package was never delivered it is out there I don't know where to retrieve it (yet paid)
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can look into the incident of this delivery. Thank you.
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Rating: 1 out of 5
Order shipped quickly apparently, but the carrier has been "playing" with me since Monday, and to this day my package is still not delivered. Unacceptable.... I wanted a delivery in mondial relay but MY mondial relay is not referenced...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident. Do not hesitate to contact us at this address, so we can help you: [email protected] Best regards.
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Rating: 1 out of 5
Order placed on November 16 and still not delivered on November 25
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Rating: 1 out of 5
No response to my email, my order was thrown into my garden by the delivery person (over the gate) because I was absent when he passed. My dogs destroyed the package. I would like the yarn to be resent to me for free. Thank you.
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Response from Lidia Crochet Tricot
Hello, We are sorry for this incident. Your request has been taken into account. Best regards.
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Rating: 1 out of 5
Very disappointed. I received a gift card in June with free Lydia yarns. In November I ordered and entered the code to obtain this lot. I was told that this code has not existed since 2021! I insisted that I received it in June. They don't believe me...
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Response from Lidia Crochet Tricot
Hello, It is impossible to receive a gift card from last year, they no longer exist. You must have kept this card since 2021, but unfortunately it can no longer be used now.
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Rating: 1 out of 5
The questions on the YT channel are also related to the shop. They create the desire to buy in the shop or not. If we do not answer the questions on the channel, it necessarily has consequences on the shop.
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Response from Lidia Crochet Tricot
You mix things up and you take revenge here. The requested review is about the order, service received from the shop, quality of yarn, in no way about the response rate to YouTube comments. It is impossible to respond to all YouTube comments, please take that into account.
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Rating: 1 out of 5
I still haven't received my order.
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Rating: 1 out of 5
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Rating: 1 out of 5
Hello, I found an obvious lack of commercial policy..
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Response from Lidia Crochet Tricot
Hello, You requested the addition of an item after your order was shipped. Orders are shipped within 24 hours, unfortunately, we cannot add an item once an order has already been shipped. So leaving a one-star review for that is very dishonest.
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Rating: 1 out of 5
When I received my order I noticed that the secured eyes 28 mm in orange and brown 24 mm were all damaged and scratched. I thought that Lidia crochet was serious well no. really disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will find a solution for this incident. Best regards.
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Rating: 1 out of 5
I have not yet received the package.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. If it is a delivery to Switzerland, the delays may be longer due to customs, but do not hesitate to contact us: [email protected] Best regards.
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Rating: 1 out of 5
Nothing more. I will no longer be a customer.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that you encountered an issue with our items. Could you please provide us with more details so we can assist you?
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Rating: 1 out of 5
Still haven't received my package, the company DPD doesn't know where my package is, it's the first time this has happened to me
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Rating: 1 out of 5
I never received my order
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Response from Lidia Crochet Tricot
Hello, Your package was sent on 27/07. They tried to deliver it on 29/07, but delivery was not possible due to a lack of information (door code, intercom). Please contact us by email at this address: [email protected] We will send you the tracking link and explain how to request a new delivery, add an address supplement. Best regards.
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Rating: 1 out of 5
Rafaelo product of poor quality, the thread breaks as soon as you tighten the sliding knot... after 10 tries I give up, even pulling gently it breaks... very disappointed with this thread because given the price I expected quality... but in the end I am left with 2 spools that will be useless, this is the second time I order products and I am not satisfied..
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Rating: 1 out of 5
Hello, I ordered a spool of icorde 09 and I had marked by bank transfer because I couldn't use my cards, I wanted to cancel but it was impossible so I reordered with a new card that belonged to someone else, it told us it was ok but nothing happened and I explained it by email but the response was we will send you your order when you have made your transfer, I do not want to make a transfer because it is impossible for me to move, what can I do?
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Response from Lidia Crochet Tricot
Hello, You placed an order by bank transfer but you did not make the transfer. You need to place an order by credit card in this case. (or payment by Paypal). In this case, you gave us 1 star on the review while from our side there was no error/fault/etc.
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Rating: 1 out of 5
I sent you an email in which I informed you that my order dated July 12 under number 455940 had still not arrived. I have not received any response. Thank you for keeping me informed about the follow-up to my request. Best regards
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Rating: 1 out of 5
Terrible transport and no way to communicate with the site. I do not recommend this site.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you had with the carrier. You contacted us by email and we sent you your tracking links. The tracking is also sent by email when your order is shipped. Best regards.
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Rating: 1 out of 5
I still haven't received my package. Mystery
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact us at this address so we can check why the package has not yet been delivered: [email protected]
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Rating: 1 out of 5
Already replying to the email, do not say that delivery is 2-3 days because it's false, as it takes me 1 week to arrive at the relay.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We always respond very quickly to emails. You placed an order with a cheaper delivery option, to a relay point, for a delivery of 5/6 working days (not 2/3 days; as for home delivery). You were delivered on time. Best regards.
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Rating: 1 out of 5
Already respected the shipping dates because it wasn't like that
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Rating: 1 out of 5
I have no news of the order. The tracking link does not work. Order not received to date
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Response from Lidia Crochet Tricot
Hello, we thank you for your order. Please contact us at this address so we can assist you: [email protected]
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Rating: 1 out of 5
Delivery is way too expensive and late delivery (qt days)
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Response from Lidia Crochet Tricot
Hello, we thank you for your order. Your package arrived late due to your address. Indeed, for deliveries, do not add the 'L' before your postal code. We received your package back and had to resend it, hence the delay. Best regards.
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Rating: 1 out of 5
The chosen color is totally different from that in the photo and the return costs are exorbitant
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Response from Lidia Crochet Tricot
Hello, our photos are compliant with the yarns/cottons sold. For return costs, you can choose the carrier of your choice, we have no control over these rates. Best regards.
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Rating: 1 out of 5
I thought I would receive my package within 48 hours and I am still waiting I wanted a relay point but apparently it is not easy to find Pertuis So important to receive my package I am very disappointed next time I will have it delivered to my home no more relay points Hoping not to wait too long again.
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Response from Lidia Crochet Tricot
Hello, We thank you for your order. The delivery of the package to the relay point was never announced at 48H, but 4/6 days (always excluding weekends and public holidays). Delivery to the Pertuis relay point was not possible (internal problem of Mondial Relay), your package has been sent to a new relay point in Mirabeau. Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your feedback. We received only one star out of 5. Can you please specify what we could do to deserve 5 stars?
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Rating: 1 out of 5
Sell the cable at the announced length. The items are of good quality.
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Response from Lidia Crochet Tricot
Hello, all interchangeable cables have the size with the tips included. For example, if the cable is advertised as 60 cm, it is only 40 cm, since the size of 60 cm includes the 20 cm of the tips (10+10 cm). It is probably because you did not use interchangeable knitting accessories that you had this confusion. Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your feedback. We received only one star out of 5. Could you please explain what we could do to deserve 5 stars? Best regards.