The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Refund customers who pay a supplement for home delivery and find themselves having to pick up the order at a relay point because the delivery person does as he pleases apparently. Too much work to deliver customers, better to focus on deliveries of goods to relay points.
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Acheteur vérifié
Rating: 2 out of 5
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Rating: 2 out of 5
Disappointed with this order, a lot of pieces of yarn in a ball and yarn of lower quality than my previous order.
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Rating: 2 out of 5
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Rating: 2 out of 5
The color does not match what I expected and there was no possibility to specify it when ordering
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Rating: 2 out of 5
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Rating: 2 out of 5
I ordered Namaste violet wool but received reference 03 brown instead of 04 violet, very disappointed
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Response from Lidia Crochet Tricot
Hello, please contact the shop at this address: [email protected] We will check your order and remedy the error. Thank you!
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Rating: 2 out of 5
I have not received my package. The information on the package tracking does not allow me to have more information. Let's hope for good news because this is a 350 euro order.
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Rating: 2 out of 5
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Rating: 2 out of 5
Does not answer the questions asked
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Rating: 2 out of 5
Already reported several times. The packages always arrive with holes, damaged by transport. And you who do not put protection on the light-colored balls (pink). As a result, the wools stick out of the open package and get dirty. Honestly disappointed that it is useless to give you our feedback. Will you improve one day? I have doubts....
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Rating: 2 out of 5
Questions about delivery delays and yarn restocking are not taken into account or receive very vague responses as if after selling your products you don't care what happens next.
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Rating: 2 out of 5
I ordered 4 colors of Maya wool: 02, 04, 05, and 13. I notice that the thread of the black skeins is thicker than the other 3 colors ordered. I just made a sample to be sure and the stitches in black with the same hook are larger. I am disappointed. My work will be less regular
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Rating: 2 out of 5
Very bad experience with deliveries and no response to the email sent on December 9. I ordered twice and I will not order again.
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Rating: 2 out of 5
I haven't received anything yet
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Rating: 2 out of 5
Hello, I am very disappointed, it has been more than a week since I placed my order, and still nothing received.
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Rating: 2 out of 5
Package not received at home, dropped off at a store by UPS transport. Impossible for me to move, that's why I request Home Delivery by SEUR, much more serious for home deliveries.
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Rating: 2 out of 5
The delivery is too long.
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Rating: 2 out of 5
Order not yet received. Constantly postponed by the carrier, once on Thursday it was supposed to arrive today, no news, but where is my package? Check that the package will be sent to the correct address and hang the unreliable carrier.
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Rating: 2 out of 5
Still not delivered and order tracking nonexistent since 12/4 (we are on the 6th)
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Rating: 2 out of 5
My order still hasn't arrived, it's way too long
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Rating: 2 out of 5
Great as usual, don't change anything.
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Rating: 2 out of 5
Serious, beautiful threads, beautiful tutorials!
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Rating: 2 out of 5
Order placed 15 days ago and no news, no update for the transport, I don't know where it is... no message to inform about the delay or any other reason, I wanted these materials to make a project for Christmas. Very disappointed, I hope to have an explanation very soon.
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Acheteur vérifié
Rating: 2 out of 5
I ordered my wool and to this day I still haven't received anything
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Rating: 2 out of 5
Good evening, first of all, I would like to let you know that regarding the quality of your products, I am satisfied and I love the tutorials. However, I am very unhappy regarding the delivery. I sent you an email about this. I pay delivery fees of 5.90 euros to be delivered at home because I cannot move. However, my last three orders have ended up at a relay point by default. So I have to ask someone to go pick it up. I will end up not ordering anymore, which I would really regret. The delivery person is UPS, who are also unreachable. If you could solve this problem, it would be wonderful because I love crocheting. Thank you for reading my message.
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Acheteur vérifié
Rating: 2 out of 5
I am absolutely not satisfied with the delivery. After a week of delay (email explaining weather problems), I just received a message saying that the delivery could not be made, so the package is available for click and collect. I didn't pay for that, I need to find the click and collect. I appreciated the quick response to my email asking for explanations about the delivery delay. This hiccup does not make me want to place new orders
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Rating: 2 out of 5
Improve customer service
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Rating: 2 out of 5
Still waiting for my order
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Acheteur vérifié
Rating: 2 out of 5
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Acheteur vérifié
Rating: 2 out of 5
Still haven't received my order
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Rating: 2 out of 5
Reduce delivery times
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Acheteur vérifié
Rating: 2 out of 5
I received a gift card. Following an email exchange, I thought he would make a commercial gesture to send me the lot I had won. (the error came from my PC which 'skipped' the promo code I had indicated) .... Then, a problem with the delivery ...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Delivery requested at home and package delivered to a relay point without the carrier calling me or presenting themselves at home. The delivery request at the order was not respected. Great dissatisfaction!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I think you should change the carrier to UPS because it's a big hassle with them. I really like what you do on your site, but unfortunately if I see that it's still UPS for delivery, I will cancel my order.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] You can also choose delivery to a relay point with Mondial Relay. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I still haven't received the order, I had clearly indicated the delivery address which is my home. The package was delivered directly to another address without going through my home, and I am certain because I was present the day DPD supposedly wanted to come. Too bad because I really like Lidia crochet, both her yarn and her models, but going through DPD is too complicated.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Delivery times too long for high fees
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Explanations are way too brief. I thought the QR would provide a tutorial otherwise I wouldn't have ordered. Rows not the same number of stitches??
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. It is not indicated anywhere that with the QR code received in the package you receive a tutorial, in fact, your order is a tutorial that is received in the form of an electronic file, in PDF format and not in a package, so you did not receive a QR code either. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Delivery problem. You ask for my opinion but I still haven't received my order. It's been like this since my last orders but I didn't say anything. It has been on the Madrid site since 08/16/2024 and hasn't moved. It's becoming more and more complicated to order from LLCT.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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