The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Very long delivery (10 days for 10 €, that's expensive). Moreover, I ordered 3 balls of Trapixl (1 green and 2 yellow) and it turns out that the quality of the yellow ball (very poor quality) is different from the green ball (good quality).
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. It's normal with TrapiXL, it's a recycled product, we indicate this in red on the shop. TrapiXL is an imperfect product, it may have differences in thickness, materials, etc. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Hello, the problem is the delivery time. 10 days is way too long.
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Response from Lidia Crochet Tricot
Hello, thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I find that deliveries are very, very long. I ordered and paid 10 days ago and still received nothing.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Very disappointed with my last order regarding a color
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We had an email exchange with you in which we clarified this issue. We understand that the color may not suit you, however, it is exactly the same as the one you can see in the images of the item in question in our shop. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We see that you rated your shopping experience 2 stars. We would like to know more, in order to continue improving and perhaps, for your next order, deserve a 5-star rating. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Speeding up the processing of orders would be a good way to improve. I would like to evaluate your services but I still have not received the items ordered on 11/06...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
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Acheteur vérifié
Rating: 2 out of 5
I was not informed of the delivery time when ordering and 8 days later, I still have not received it.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Very long delivery time. Order placed on May 27, delivered on June 06.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Some colors literally change from one dye lot to another. I understand there can be a slight difference, but in the case of enchanted cotton no. 302, it's the color that is different!
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Response from Lidia Crochet Tricot
Hello, We thank you for your orders. Indeed, the last production of Enchanté does not have exactly the same dye lots as the previous one. We have updated the photos. We cannot guarantee the same dye lots, especially when this cotton is made once a year, approximately. On the same order, you will always have the same colors, but on spaced orders, that can never be guaranteed. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I made an order giving the same address as last time and yet I did not receive my order while it has been debited.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We have responded to your complaint. Indeed there was an incident in the delivery, we have indicated the procedure to follow. The package is not lost. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
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Acheteur vérifié
Rating: 2 out of 5
The enthusiastic description of the product (raffy yarn) is not realistic. This yarn is absolutely not easy to work with and gives an ordinary result
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please specify which phrase in the explanation is not realistic? Thank you.
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Acheteur vérifié
Rating: 2 out of 5
Making diagrams. The videos are good but full of ads and you always have to be on screen.
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Response from Lidia Crochet Tricot
Hello, We offer tutorials in PDF, here is the direct link: https://lidiacrochettricot.com/categorie-produit/tutoriels/ Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Transport delayed. And issues with my loyalty account
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Quality wool is very average. I have already knitted with higher quality acrylic wools. I will not place another order.
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Response from Lidia Crochet Tricot
Hello, You ordered the Kameleon wool. It is a premium acrylic of very good quality. In fact, it is one of the wools we have been selling for 6 years. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
My order placed on February 20, 2024, has still not been delivered.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Very unhappy with the shipping costs for 1 ball of yarn to finish my project. It's outrageous!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We have recently reduced our shipping costs. However, these are not hidden fees; you see the shipping costs before paying for your order. It's a Spain-France delivery, so with very low shipping costs. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Out of stock…
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Acheteur vérifié
Rating: 2 out of 5
My first order and too many knots in the wool, and I am disappointed with the quality. I do not recommend.
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. It's not unusual to find knots in the skeins. You can make an invisible join, and it will not affect your work. It happens with all ranges and for all brands of wool. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Still haven't received my order
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Order still not arrived, this is the 3rd time it's so slow, packages are stuck with Mondial.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I did not receive my order. The address was poorly transcribed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Hello, the wool has many defects, I find that the quality is becoming less good than at the beginning. I had to stop my work again. Every time I order.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you encountered. Please contact us at this address, we always find a solution for every incident: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I am asked for my opinion even though I have not received my order!!!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Your package is probably delayed due to the delays caused by the end-of-year holidays. Please contact us at this address so we can open a claim with the carrier: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
To this day still not received my order and no news from the carrier and my package
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Hello, I find the shipping costs really too expensive especially when we realize that we are missing wool and that we have to reorder, I think this system is to encourage ordering more, not normal this is what I wanted to say. Best regards
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. Unfortunately, the price of delivery is negotiated to the maximum, it is not high for this type of delivery. One solution would be to increase the price of items and reduce the delivery (how other businesses do), but this is not favorable to customers, you will end up paying more. It should be noted that the price of delivery is never free, it is transparent, as in our case, or added to the price of items (you pay it without realizing it). Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I am very happy with the wool but on the other hand, way too much shipping cost. When you don't want to make a big order, it triples the price of the ball of yarn.
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Acheteur vérifié
Rating: 2 out of 5
During the presentation of the mosaic crochet tutorial for the Christmas blanket, Lidia explained to us that for any order before 15/12, the PDF would be attached to the invoice. I received the wool The Queen, the invoice but not the PDF. Therefore, I cannot start this beautiful work. I don't think I can complete it before Christmas, so I will return the wool hoping to get a refund. I am very disappointed.
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Response from Lidia Crochet Tricot
Hello, If you placed your order from 01/11 you received the PDF of this work in the last email of your order (as an attachment). It's the email that confirms the shipment of your order. Please feel free to contact us at this address so we can verify and resend it if you misplaced this email: [email protected] However, we kindly ask you to change the review if you did receive the pdf.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/10/2023
I am disappointed with the Trapixl orange red product, indeed I received a really mediocre product that frays with a texture on one side of this thread, really not nice which makes it so we don't know what to do with it nicely especially do not order orange red :-( (To say something positive, the shipping is fast and well packaged.
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Response from Lidia Crochet Tricot
Hello, thank you for your order. Indeed, the TrapiXL is a capricious product, we can come across some perfect spools as we can come across some with imperfections. We cannot predict it or prevent it. It is well known, and we specify it in red on the product page, in the store.
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Acheteur vérifié
Rating: 2 out of 5
I can't tell you, order placed a week ago and still not received!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please send us an email at this address so we can verify and claim your delivery: [email protected]
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Acheteur vérifié
Rating: 2 out of 5
Hello, in my first ball a lot of pieces with knots, to see for the other two balls
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Indeed, knots can happen, it is not a defect of the thread. With an invisible splice, it does not affect the work. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I am waiting for news about the delivery of my package and to whom it was delivered! I did not sign any document and my package was not delivered to my address, the DPD delivery person has a different signature than mine
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can open a complaint and offer you a solution: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Delivery times too long. After a week my package is still in Spain at a logistics platform. Shipping costs are too high for these long delays.
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Response from Lidia Crochet Tricot
Hello, we thank you for your order. Please contact us at this address if you encounter an issue with the delivery.
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Acheteur vérifié
Rating: 2 out of 5
Disappointed with the Namaste linen, a lot of fluff and not bad
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. The Namaste is jute, it is not linen. It is used for decorative items, the smell is normal for this type of thread.
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Acheteur vérifié
Rating: 2 out of 5
40% shipping costs, it's the last order
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Response from Lidia Crochet Tricot
Hello, You have made an order for delivery in Switzerland, it is normal that you paid more shipping costs. It is an international delivery, outside the EU, with customs control. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/09/2023
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please send us an email at this address so we can see why the package has not yet been delivered: [email protected]
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Acheteur vérifié
Rating: 2 out of 5
Improve billing for Switzerland by issuing a bulletin to avoid additional fees and time. Improve delivery. Because you ask for feedback while I still haven't received my package! Or wait to ask. Best regards.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For all shipments to Switzerland, we add the invoice on the carrier's site, and to double the cost, a paper invoice is added to the package in a transparent envelope labeled 'Documents'. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
I still haven't received my package, as always, last time I order through Mondial Relay.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Your package was sent very quickly, apparently there is an incident during delivery. Please contact us at this address so we can open a claim with the carrier: [email protected]
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Acheteur vérifié
Rating: 2 out of 5
First everything is downloadable second I ordered Eyes for agrumini and the sizes do not match! TOO BAD
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, it's normal for the tutorials, at the price of 2.5 €, that they are not in paper format. Moreover, customers can only order tutorials, so no delivery to pay since we can download the tutorial instantly. For the eye incident, please contact us at this address: [email protected] Best regards.
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