Customer reviews of Lidia Crochet Tricot

I have been ordering for several years and I don't know how to use all my gift points. I didn't understand how to use them. With each order, I am told that I have gift points, but with the next order, I am not told how many gift points I have in total and how to use them. There should be a gift points counter per customer and ask with the next order if we want to use them.

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The packaging of the package could be improved.

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I started my work I am at the 4th ball of baby vely and the 4th is all damaged, length of thread without velvet on top. I hope the next 2 will not be like that!!!

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I allow myself to get back to you, as I was disappointed with the after-sales service. I placed an order thinking I would receive a scratch card as expected. I sent an email to the relevant service, and they explained to me that there were no more scratch cards. So I could use a scratch card that I might have kept without having benefited from it. As I explained to them, when I have a scratch card and I have a discount code, I will definitely use it. So, I am very disappointed, because it was not specified that it was the first orders that would receive a card and the following orders, to put it simply, would get nothing more. I don't find that very commercial. Otherwise, regarding the shop, nothing to say. A lot of choice of yarn, fast delivery, and interesting prices. As for the after-sales service, I feel that they do not feel concerned. I received responses from them that were completely incomprehensible... this, as far as I am concerned, makes me less inclined to order even though I really appreciate this site. Best regards, Christelle Magnien

Shipping costs too high for small orders.

More and more disappointed, not by the wools but by the services. No information given to customers about the discontinuation of certain ranges, and gift cards announced during my order and not given because already out of stock on 4/12.

The wool is quite decent and cheaper than on other sites. Lidi makes very good videos. But the complaints service is useless. I am claiming a refund for my shipping costs that I paid almost 19 euros for express delivery to receive my package in 1 day, I received it in 5 days. So, well, I am in a position to request a refund for my shipping costs but nothing. Finally, it tires me, so I think I will no longer order there because this is not the first time and also in my order there was a missing wool, the most expensive of course. But well, whatever... It's like talking to a wall.

Hello, the delay was really too long this time because I received my order from 30/11 today on 10/12. Well, not so bad, but I am used to a much shorter delay ??

Still haven't received my order

The package was supposed to be delivered to my home but it was delivered to a relay point difficult to reach. I sent a message to Lidia and I am waiting for a response

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The order is perfect, but I thought I would receive my package at home and I had to pick it up at a pickup point, not easy for me (I am disabled).

I love Lidia crochet products

Order placed on 29/11, it is now 7/12 and I still haven't received my order.

I haven't received my order yet.

delivery increasingly late

I was disappointed, when I ordered the items were in stock. On the scheduled delivery day, I received an email telling me that out of the 2 items ordered, 1 was no longer available. You wait until the delivery day to inform me. I thought the delivery person hadn't done their job. I am satisfied with the quality of the yarn.

Some skeins have knots and that's a shame

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I am still waiting for my delivery which was initially scheduled for Tuesday, then today, and still nothing.

I am not happy with the delivery as I was absent the package was sent back to a depot without trying to deliver it to my home again

A little gift in the package, like at Hobbii they put in candies, a surprise like a wool needle, a little something... And the shipping costs to get free shipping on a 100€ order is way too high.

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More choices, other merchants are renewing, we need to continue to expand the range.

Quality of the threads. Few threads do not tear when trying to undo the work, especially the bohemian thread (I am very disappointed). It's a shame for beginners... On the other hand, the tutorials are very good or even excellent: I learned to crochet alone thanks to Lidia's videos. Thank you for that.

If I gave 3 stars it is not for the quality of the order but for the UPS delivery system which is not serious, I am at home and the delivery person doesn't even ring my doorbell, he just puts the paper in the mailbox and then the package is dropped off at a shop that is very far from my home

I opted for delivery in 2-3 working days at home. I was delivered 7 days later. No need to pay a supplement then

Hello, my rating is only 3 stars because until now I was very satisfied with this site but it has been 15 days since I reported a problem regarding a credit appearing and that I could not transfer to the orders. To this day I am still waiting for a response.

I would have appreciated having taken a next day delivery option at 18.50 € which was not possible for you on Friday but the following Monday to have a commercial gesture worth at least 10 euros and not 5 euros because 13.50 euros of delivery fees to be delivered in J+3 as your distributor UPS does not deliver on Saturdays

Still haven't received my order

Explanation a bit too quick for beginners

Unfortunately I cannot evaluate the wool since I still have not received it!

The delivery (paid) with UPS was announced within two days but it arrived after a week!

Long delivery time and no information regarding tracking, no email or message, it's up to us to check the site.

The wool is very good... The transport is very long.. The package is prepared but stays too long on site before being handed over to the carrier..