★★★★★
based on 33089 reviews published
Latest neutral customer reviews
The site looks outdated, not at all in line with Lydia's image! No correspondence table between the yarns.
So the wool is not cheap. Not all of them are of good quality. But some are gems and not too expensive. The customer service needs improvement. I had placed an order to receive it the next day, I paid high shipping fees specifically for this service. I received my order 5 days later and they never wanted to refund my shipping fees for express delivery. 19.90 euros I believe. So since then I don't order as much as before, I go elsewhere, and if I really need a specific wool, I order from Lidia otherwise it's over for me. Too bad.
The delivery is too long and incomprehensible because everything is in English more than 8 days and I still haven't received it ?????
Hello, Among the few orders I have placed, I have never been disappointed with the quality of the products. However, on this last order, I must admit I was quite disappointed: a whole ball of TRAPIXL was much thinner than the other three, to the point that I could not use it as I wanted, as it would have made my work completely irregular. On this same ball, the thickness varied greatly, with very thin parts and others extremely thick, which further accentuated the problem of regularity.
If you don't know the name of the product, it's longer to find. Having access by acrylic composition, for example. Having videos to present colors that are difficult to see depending on the shades.
Hello, I have been ordering from Lidia for some time because her wools are of good quality but the delivery needs to be reviewed, especially the shipping costs. When I pay for a delivery in 2/3 days, it is never respected since it is UPS. Before with DPD everything went well. If I order again (for now I don't really want to pay to have my delivery late) and the delivery is not respected, I will ask for a refund hoping that customer service changes its behavior because it is really bad.
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After 5 days, I still haven't received my order!
The delivery went to a relay point while I was at home
About the maya wool
The black t-shirt yarn ball nothing to say very good however the white one there is one out of 2 where the quality is not at all the same the thread is very thin
Still delivery problems, I pay to be delivered at home and the package is dropped off at a relay point ...
I made a complaint following a second delivery problem and I was not satisfied with the response from the service that replied to me. If I pay for home delivery, it is not to go pick up a package 5 km from my home and for the delivery person to lie saying that he could not deliver to me.
Good site, but not enough accessories, labels, handles to crochet on crochet bags, high prices.
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Hello, I ordered white wool from Cupidon in cotton, unfortunately, the two are not identical, I have to restart my work, indeed disappointed
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Your carrier UPS is really not serious. I had major problems with my last 2 orders. Moreover, UPS completely disregards their job and is even unpleasant, with recordings to support. It's really a shame to stop this collaboration because of UPS. I was very satisfied with LIDIA's services and the quality of her products. But I can't block days waiting for information about my deliveries, there is no respect.
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Order placed on May 6th and I still haven't received anything
My package that was supposed to be delivered to my home was dropped off by UPS at a relay 15 km from my home, which also has different opening hours each day. So if I can't pick it up in time, it will be returned to you. Best regards.
Delivery times are extremely long. Order placed on 02/05 and today is the 12th. Still not delivered. It was the same with my previous order. This is the only site I know that has such long delivery times. Make an effort and ship on the same day or the next day.
To this day, I still have not received my order that I placed on May 5. And when I track it, apparently it's in progress with Mondial Relay. Until now, I've never had any issues and not such a long wait.
Repeated delivery problems with UPS.
Wool is always of good quality, but delivery is long and couriers are not professional at all.
Hello, I am not at all satisfied with your carrier because they say they came to deliver the package but could not get my signature and therefore left the package at a relay point, which is false because I stayed all day at home to actually receive my package. Your carrier didn't even come by, so I think that if you continue to deliver customers with the same carrier, I won't be able to continue ordering from you. I am really very disappointed with your carrier. It is still a shame to say that they could not deliver the package when they didn't even come to people's homes. I want to inform you that it is really a pity because your site is great but your carrier ruins everything. I am really very unhappy. Best regards
My order has still not arrived and not a word ??
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Every time you are missing 1 or 2 balls, it's the same story with shipping costs. I think I will look elsewhere.
The trapillo balls have very irregular strands if you want to mix the colors oops!
Shipping costs are too expensive.
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
Very unhappy with UPS. I did not receive my package. The delivery person did not come.
I cannot judge yet because I have not yet received my order.
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Two years ago, I wrote because I wanted to know the dimensions of the baby basket and I never got a response. However, the trapilho is well varied in colors.
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I find a lot of knots and the cotton is very often open, plus I waited 13 days before receiving my package, however a big thank you to Lidia for her tutorials which are very very well explained. Thank you to you
I am not happy with the quality of the wool I bought. But it's my fault, it's true it's not expensive. The most annoying thing is that it delays my work; my sister's birthday is on May 1st, too bad for me.