9.7/10
★★★★★
based on 33089 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Keep your delivery promises!... I had to make an item for tomorrow the 18th and placed the order on July 10th counting on delivery last Tuesday or Wednesday. Result, delivery on July 17th!... 🙁

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1 /5
★☆☆☆☆

I did not receive the package

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address for any incident: [email protected] Best regards.
1 /5
★☆☆☆☆

I have nothing to say about the site because I have already ordered and the products are excellent and I am the YouTube channel follower diligently but I have no news from the delivery person who should deliver my order on Monday!

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address for any incident: [email protected] Best regards.
1 /5
★☆☆☆☆

Still haven't received my package! It would be in Sofia, Bulgaria, after a trip to Budapest! Do you think it will ever arrive in Rhodes, Greece?

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Answer from Lidia Crochet Tricot
Hello, we thank you for your order. Please contact us at this address for any delivery information: [email protected]. Delivery to Greece may take up to 15 days. Best regards.
1 /5
★☆☆☆☆

To date, I have not received my package... paid 7.50 for more than 15 days and DPD keeps lying to me saying: it will arrive tomorrow... unacceptable.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you encountered with the carrier. Please contact us at this address, so we can open a claim and offer you a solution: [email protected]
1 /5
★☆☆☆☆

I was supposed to receive the package Saturday morning. Received an email from the carrier saying that the delivery could not take place. I then rescheduled for today. Still nothing. The delivery method needs to change. I am very disappointed. Plus, I will have to struggle for the refund. Too much hassle.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident. On our side, we send the packages very very quickly, unfortunately we do not have control once the package has left our warehouse. Please contact us; if you haven't already, so we can open a claim with the carrier: [email protected] Best regards.
1 /5
★☆☆☆☆

It's not your fault, it's DPD who is incompetent. Very expensive shipping fees and the package has been stuck at the agency for 2 weeks.

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1 /5
★☆☆☆☆

I am told delivered... but never received. The first order took more than 15 days and very long from you to me. (Well, it's the fault of the delivery service) this order was never received by DPD and moreover the signature (proof of delivery) is really not mine... we really need to do what is necessary to find this package because I am waiting for the green wool to finish the little sweater started with the first order... I am disgusted... I reported it to you and to DPD who was supposed to call me back... I have opposed the payment. I am fed up... I think it's the delivery person's signature... we shouldn't wait 15 days for DPD to check with their delivery person... he won't remember where he put this package anymore.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address for any issues with the carrier, so we can assist you: [email protected] Best regards.
1 /5
★☆☆☆☆

Order not delivered

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact us so we can open an incident: [email protected]
1 /5
★☆☆☆☆

I have not received my package and I don't even know where it is

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can resolve this issue: [email protected] Best regards.
1 /5
★☆☆☆☆

Hello, I still haven't received my package since May 2 when I placed my order. I remind you of my address FESSEL KATY 15 rue Principale 67440 SALENTHAL SOMMERAU; Best regards.

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Answer from Lidia Crochet Tricot
Hello, We thank you for your order. Please contact us at this address, so we can open an incident for your package: [email protected] Best regards.
1 /5
★☆☆☆☆

For the moment I have not received my order... I find this very long

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident. Please contact us at this address so we can open a claim: [email protected]
1 /5
★☆☆☆☆

Hello, it is noted that the package was delivered but I do not have my package in my mailbox. Where is it? This delivery company does not work well at all. I always have delivery problems (too long, systematically postponed, etc.) Please keep me informed about my package.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can verify and open an incident if necessary: [email protected] Best regards.
1 /5
★☆☆☆☆

I still haven't received my order!! The departure from Lidia Crochet was perfect but then arriving in France is another story.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your orders. We are sorry for this incident. Please contact us at this address for any delivery issues: [email protected]
1 /5
★☆☆☆☆

I am missing the explanations for the model that I paid 2.50 for and which is not in the package

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Answer from Lidia Crochet Tricot
Hello, Here are the details for the PDF tutorial: The PDF tutorials are sent as a download link. You have this link in the confirmation email of your order (in the upper part of the email) or on your customer account, in the "My downloads" section (if you have a customer account and you placed your order while logged into your account). Best regards.
1 /5
★☆☆☆☆

On the3

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any incident, please contact us at this address: [email protected] Thank you.
1 /5
★☆☆☆☆

Impatient to receive my package that I still haven't received!!!!

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us at this address: [email protected] Best regards.
1 /5
★☆☆☆☆

Pink and gray wool in the middle of the ball, and they doubt my good faith, their refund is of no use to me, I still lack wool to finish my poncho. I will not order from them again

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Answer from Lidia Crochet Tricot
Hello, We have refunded you for this ball apparently with a defect. The issue is that you ordered this shade of pink just before. Moreover, you told us that you only needed 10 grams to finish this project. It is evident that you made a connection with the end of a pink ball to obtain a new ball for free. We never doubt a customer's word, but one should not abuse our service. Besides, it is not possible to have this type of mix in a ball; in the 4 years we have been making this wool, it has never happened. However, we have refunded you for this ball. We thank you for your understanding.
1 /5
★☆☆☆☆

I placed an order, I received an email confirming its receipt and I have NEVER been delivered.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. It's normal, your order was placed on 07/03 for delivery to Guadeloupe. A delivery to Dom-Tom can take from 15 to 30 days, or even 45 days in some cases (customs control, etc.). We thank you for your patience.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You only provided a one-star review without specifying the reason. Can you tell us more so we can improve? Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You only provided a one-star review without specifying the reason. Can you tell us more so we can improve? Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You have given a one-star review without specifying the reason. Can you tell us more so that we can improve? Best regards.
1 /5
★☆☆☆☆

Delivers the products

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1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You have given a one-star review without specifying the reason. Can you tell us more so that we can improve? Best regards.
1 /5
★☆☆☆☆

Better process the returns. I keep the wool because it is expensive to return it by mail, you would refund me 2 € for the wool you sent, with a bad smell that makes my stomach turn. I don't know what kind of material it is made of, but it's definitely chemical garbage.

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Answer from Lidia Crochet Tricot
Good morning, Most of our yarns have the Oeko tex certificate (only a few that are in process do not have it). We have checked this batch of wool you bought and it has no smell, we found nothing abnormal. Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You only provided a one-star review without specifying the reason. Can you tell us more so we can improve? Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You only provided a one-star review without specifying the reason. Can you tell us more so that we can improve? Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You only provided a one-star review without specifying the reason. Can you tell us more so we can improve? Best regards.
1 /5
★☆☆☆☆

-

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1 /5
★☆☆☆☆

Order not delivered after 7 days Exorbitant shipping costs and no solution provided

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. There was an incident during the shipment of your package. It was returned by the carrier today. We will offer you a new delivery or a refund of the order via your email. Such incidents are quite rare, but do happen. We apologize for the inconvenience caused. Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, You placed an order and we thank you. You gave us a one-star review, but without any comments. Could you provide us with more details about this review? We would like to improve and offer you impeccable service, but this is not possible if you do not tell us why you were not satisfied with this purchase. Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, You placed an order and we thank you. You gave us a one-star rating, but without any review. Could you provide us with more details about this review? We would like to improve and offer you impeccable service, but this is not possible if you do not tell us why you were not satisfied with this purchase. Best regards.
1 /5
★☆☆☆☆

-

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You gave us 1 star without any feedback. Can you provide us with more details, or explain the issue you encountered, so we can assist you? Best regards.
1 /5
★☆☆☆☆

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1 /5
★☆☆☆☆

-

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1 /5
★☆☆☆☆

I paid 3 times for a Christmas PDF and I did not receive it. Too bad.

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Answer from Lidia Crochet Tricot
Hello, please contact us at this address: [email protected] The PDFs are sent via email, we will send it to you and look into the incident with you. Thank you.
1 /5
★☆☆☆☆

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1 /5
★☆☆☆☆

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1 /5
★☆☆☆☆

This is the second time I order from you and both times the order did not arrive, one was returned to you and the other has no news after a week. I do not criticize the product but the shipping. I checked my details and everything is well filled out.

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Answer from Lidia Crochet Tricot
Hello, We are sorry for these delivery issues. Please contact us so we can see what is happening with your packages: [email protected] We thank you.
1 /5
★☆☆☆☆

Not received

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. If you encounter any issues with the delivery, please do not hesitate to contact us at this address: [email protected]