So how can I express my dissatisfaction with my order! First of all I would like to say that the expected delivery time on your site is completely false, I waited 19 days to receive the sneakers, order that should be expected before Christmas, gift for daughter! Alas, I had to tell her that she should wait because I had no news of her order! No communication about your order, by mail or phone! No one denied to answer my five sent messages! I do not even speak to you about the telephone server which assures however that the messages are treated under 48 h. Very dissatisfied, I received a message on December 26 to warn me that the size of my sneakers was not the right size, the one ordered because the supplier was mistaken! The after sales service apologized by email for their silence, claiming a large number of messages sent during this period ... I find this extremely distressing and regrettable given the higher than average price of sneakers in general! The least correction is to be able to communicate with its customers and warn of the expected delay! It's a pity ... After I still want to specify that the sneakers received were nickel. I would not recommend the site, following all these inconveniences! Sincerely
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Mikael J.
Rating: 3 out of 5
following a purchase from 15/12/2022
Guaranteed delivery for Christmas, package received on December 27... complicated when it's a gift for a child...
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Response from Limited Resell
Dear Mikael,
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. However, this was an exceptional case and we will do our best to ensure that it does not happen again. If you would like to share any details about your problem, please do not hesitate to contact our customer service. We would also be happy to change the situation if you decide to give us a second chance in the future.
A very nice day from the Limited Resell team
K
Kevin S.
Rating: 2 out of 5
following a purchase from 07/12/2022
Very long delay to receive my shoes
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CHRISTINE S.
Rating: 4 out of 5
following a purchase from 29/11/2022
Item as described and well certified. Only downside is the delivery time 😓 because we wanted to receive the shoes for Christmas which was not the case. But Limited Resell always answered our emails and made a gift in the delivery. Thanks to them!
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Response from Limited Resell
Dear Christine,
The Limited Resell team would like to thank you for taking the time to share your opinion of us. We sincerely apologize for the extended delivery time due to the holidays. We are however delighted to read that you particularly appreciated the responsiveness and the little attention of our team. We hope to see you soon on our site!
Have a nice day,
The Limited Resell team
V
vanessa H.
Rating: 4 out of 5
following a purchase from 08/12/2022
Hello Order received compliant but the delay was very long and order not received in time for Christmas...too bad
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Response from Limited Resell
Dear Vanessa,
The Limited Resell team would like to thank you for taking the time to share your opinion of us. We sincerely apologize for the extended delivery time due to the holidays. However, we are delighted to read that you are satisfied with your order. We hope to have the opportunity to satisfy you all the way next time!
Have a nice day,
The Limited Resell team
A
Angelina C.
Rating: 4 out of 5
following a purchase from 07/12/2022
Long delivery but beautiful sneaker I recommend limited resell
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Elia A.
Rating: 1 out of 5
following a purchase from 30/11/2022
Very disappointed one month to receive the article ordered for Christmas that I had to go and get. No answer to my emails before 15 days nor any possibility to reach them by phone. I was supposed to have a gift and I got nothing. I will not repeat the experience.
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Response from Limited Resell
Hello Elia,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
C
Caroline R.
Rating: 3 out of 5
following a purchase from 25/10/2022
I have 2 different opinions: - very bad concerning the delivery time 2 months passed between my order and my delivery it would be necessary to re-examine your policy of customer follow-up. Why wait to be reminded when a problem occurs on an order but this seems to be recurrent on your site. - I am very satisfied with my pair of shoes. Sincerely
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Jordan R.
Rating: 2 out of 5
following a purchase from 06/12/2022
Model ordered received except that I had ordered and paid for the gift wrapping for Christmas and I received them just in the box so paid for nothing and not refunded.
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jeromeric A.
Rating: 3 out of 5
following a purchase from 27/11/2022
Delivery too long
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Response from Limited Resell
Hello Jeromeric ,
We apologize for the delay in delivery. We sell exclusive pairs of shoes from limited editions: in such a context, it happens that the delivery time is longer depending on the model and the size requested.
Very nice day,
The Limited Resell team
S
Soraya G.
Rating: 3 out of 5
following a purchase from 25/11/2022
Very long delivery times
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Response from Limited Resell
Dear Soraya,
We apologize for the delay in delivery. We sell exclusive pairs from limited editions. In such a context, it can happen that the delivery time is extended depending on the model and the size requested.
Very nice day,
The Limited Resell team
M
Maaike L.
Rating: 1 out of 5
following a purchase from 21/11/2022
Niet ontvangen
E
Enzo M.
Rating: 4 out of 5
following a purchase from 17/11/2022
Shoe well received just the delivery a little long 1 month and a half but not disappointed with the result
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Response from Limited Resell
Hello Enzo,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, delays may be extended depending on the rarity of the model and size you ordered. In addition, we are delighted that you like your pair. We knew you wouldn't regret it ;)
Very nice day,
The Limited Resell team
C
Carolann C.
Rating: 3 out of 5
following a purchase from 28/11/2022
Delivery, not so much. Contact quite nice! Shoes conform to the photo!
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Response from Limited Resell
Hey Carolann,
Thank you very much for the review. We're glad you like your pair, but sorry you're not fully satisfied with our delivery service. Could you please tell us more by contacting our customer service?
We look forward to seeing you at Limited Resell :)
M
Michel C.
Rating: 1 out of 5
following a purchase from 22/11/2022
very long delay 3 weeks after ordering, still not delivered and impossible to contact someone.
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Marie Francoise P.
Rating: 3 out of 5
following a purchase from 05/11/2022
The sneakers are very good. But 1 month is really too long !!!!!!!
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Response from Limited Resell
Dear Marie Françoise,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
P
PASCAL H.
Rating: 4 out of 5
following a purchase from 20/11/2022
Shoes in good condition, packaging in good condition. Satisfied
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Response from Limited Resell
Pascal,
Thank you for this very flattering comment! We are delighted that you enjoyed your experience and look forward to seeing you again at Limited Resell.
All the best and see you soon on our platform!
C
Christopher C.
Rating: 4 out of 5
following a purchase from 10/11/2022
Long delivery time but very good
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Response from Limited Resell
Hello Christopher,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
D
Deborah D.
Rating: 4 out of 5
following a purchase from 01/11/2022
A few weeks of waiting that was worth the wait, when I receive my pair I am in love with them 😍🥰
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Response from Limited Resell
Deborah,
Thank you very much for your valuable feedback. We are delighted to read that you are satisfied with your order. Please do not hesitate to contact us again.
All the best, and see you soon at Limited Resell!
V
Valérie M.
Rating: 4 out of 5
following a purchase from 13/11/2022
Damaged package but product intact
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Response from Limited Resell
Dear Valérie,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning your package, which arrived in poor condition, and that we are actively working to improve this point.
Have a nice day!
M
Maxence B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Great product and package delivered in good condition. But delivery in 4 weeks, much too long...
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Response from Limited Resell
Dear Maxence,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size you choose. We're delighted that you like your sneakers!
Please be assured that we'll do our utmost to improve this situation.
However, we're delighted to hear that your experience with us has been a positive one.
We look forward to seeing you again!
J
Julien P.
Rating: 4 out of 5
following a purchase from 11/10/2022
Very good experience, price rather correct on the pair purchased, the sav is rather reactive for delivery info, 4/5 because the delivery time is not respected, it's a shame. I still highly recommend this site!
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Response from Limited Resell
Hello Julien,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
E
Elea B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Average satisfaction
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Response from Limited Resell
Hey Elea,
Thank you very much for the rating! It seems that your opinion is mixed. If you have any suggestions, please do not hesitate to contact our customer service department.
We look forward to seeing you again at Limited Resell :)
I
ilyes Z.
Rating: 4 out of 5
following a purchase from 19/10/2022
long wait but worth it, sneakers in good condition well packaged I recommend
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Response from Limited Resell
Hello Ilyes,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
S
Sandrine F.
Rating: 4 out of 5
following a purchase from 28/09/2022
The sneakers are perfect. On the other hand, the delay of the authentication phase is really very very long. Almost 2 weeks .... Couldn't get customer service on the phone. Luckily I was able to get quick answers via Instagram.
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Response from Limited Resell
Hello Sandrine,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
E
Emeline B.
Rating: 4 out of 5
following a purchase from 04/10/2022
I am very satisfied with my order, the pair of sneakers is perfect, a little downside for the delivery time, you announce on your site a delivery in 3 to 9 days, I received my package after 2 weeks. In view of the other reviews it is always the case, your delivery time displayed on the site is therefore slightly misleading ...
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Response from Limited Resell
Hello Emeline,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
A
Amena O.
Rating: 2 out of 5
following a purchase from 18/09/2022
The customer service is not top, 1 month to receive the pair of shoes (authentic nothing to say) but still other things to work
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Response from Limited Resell
Dear Amena,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our best not to let it happen again. We would be delighted to make a difference if you were to give us a second chance in the future.
A very nice day from the Limited Resell team.
A
Audrey D.
Rating: 4 out of 5
following a purchase from 25/09/2022
Delivery a little long but the sneakers are top, happy with the purchase
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Response from Limited Resell
Thanks for your comment Audrey!
We do our best to meet your expectations and are very happy to see that our work pays off. By the way, we have taken note of your criticism concerning the somewhat long delivery times. We are actively working on improving this point.
Please do not hesitate to visit us again!
Have a nice day :)
M
Mariette D.
Rating: 4 out of 5
following a purchase from 29/08/2022
There are no worries about the product, everything is fine, but the waiting time is too long: 1 month and a half more than the 15 day deadline.
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Response from Limited Resell
Mariette,
Thank you very much for your valuable feedback. We are delighted to read that you are satisfied with your order. However, our team has taken note of your criticism regarding the processing time of your order and is actively working on improving this point.
Please do not hesitate to contact us again if necessary.
All the best, and see you soon at Limited Resell!
S
STEPHANIE J.
Rating: 3 out of 5
following a purchase from 14/09/2022
Order placed on 14/09/22 and arrived in relay point on 05/10.
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Response from Limited Resell
Dear Stéphanie,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
S
Sandra B.
Rating: 3 out of 5
following a purchase from 19/09/2022
The delivery time is long
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Response from Limited Resell
Hello Sandra,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
L
Leo B.
Rating: 4 out of 5
following a purchase from 13/09/2022
Super top but delivery a little long but it's worth it
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Response from Limited Resell
Hello Leo,
Thank you for your message! Our team does its utmost to provide you with quality service. We're delighted you've noticed!
Have a nice day,
The Limited Resell team
S
Sonia M.
Rating: 4 out of 5
following a purchase from 09/09/2022
The delivery is very long, I waited 2 and a half weeks. The sneakers are very nice, very clean, very good quality.
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Response from Limited Resell
Hello Sonia,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
J
Jean Luc R.
Rating: 4 out of 5
following a purchase from 06/09/2022
Delivery time 1 month, much too long for me even if I am completely satisfied with the product I received.
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Response from Limited Resell
Dear Jean Luc,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order, and that we are actively working to improve this point.
Have a nice day!
S
Stéphanie V.
Rating: 4 out of 5
following a purchase from 08/09/2022
Top but delivery a little long!
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Response from Limited Resell
Dear Stéphanie,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism regarding the processing time of your order and that we are actively working to improve this point.
Have a nice day!
C
Claire W.
Rating: 4 out of 5
following a purchase from 13/09/2022
Arrival of the product impeccable. The price is a bit expensive, but my son was delighted. Thank you
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Response from Limited Resell
Thank you for your confidence, Claire!
Indeed, the price of sneakers can sometimes seem rather high. However, it's justified by the rarity of the pairs we make available.
And we're delighted to hear that you're still satisfied with our services.
Until next time!
E
Entoni T.
Rating: 4 out of 5
following a purchase from 07/09/2022
Well received shipping time a little long
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Response from Limited Resell
Hello Entoni,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
F
frederic V.
Rating: 4 out of 5
following a purchase from 13/09/2022
Hello. The deadlines were respected and the communication was good. The only drawback is a small scratch on the side (plastic detail) and a small stain. For a pair at 230€ I was expecting an immaculate pair!
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Response from Limited Resell
Dear Frederic,
The whole team is delighted to hear that you are satisfied with your pair and with our service. Please know that we have taken note of your criticism concerning the stain on your sneakers. We assure you that this will never happen again!
We look forward to seeing you again!
F
Fatou M.
Rating: 1 out of 5
following a purchase from 27/08/2022
Delivery time too long
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Response from Limited Resell
Hello Fatou,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
R
Raymçond B.
Rating: 2 out of 5
following a purchase from 25/08/2022
Delivery time much too long (one month). Otherwise, the package is perfect.
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Response from Limited Resell
Dear Raymond,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order, and that we are actively working to improve this point.
Have a nice day!
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