Unfortunately, I can't give a positive review because I received my pair after one month. Especially since while waiting for my pair I tried many times to contact the customer service who was always busy, I could never talk to a consultant, NEVER. I sent 4 emails during the whole process, and I always received the same answer "your pair is on its way to our premises". Yet I had already ordered a pair of dunks on the website and everything went well. I still want to mention the customer gesture, having offered me a pair of Nike socks to apologize for the delay. I can't say that I won't recommend the site because I had 2 different experiences, but as you can see, there are surprises.
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Response from Limited Resell
Hello Ilana,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
P
Pascal J.
Rating: 1 out of 5
following a purchase from 18/12/2022
More than 6 weeks to receive an order that was supposed to be delivered in 6 days ... this is not serious
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Response from Limited Resell
Hello Pascal,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
S
Sophie B.
Rating: 4 out of 5
following a purchase from 07/01/2023
Very good. Air Jordan in perfect condition but customer service difficult to contact and shipping/delivery over a month after order. I was not warned that it could take so long. Too bad.
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Response from Limited Resell
Hello Sophie,
Thank you for your feedback. Please be assured that we will do our utmost to provide you with better service in the future. As part of our ongoing efforts to improve our offer, please do not hesitate to write directly to our customer service department to describe your problem and/or any other suggestions you may have.
We hope to see you again soon!
The Limited Resell team
E
Eunice K.
Rating: 1 out of 5
following a purchase from 20/01/2023
Very bad experience I orderded the nike air jordan true blue mid size adults and got the kids version. Paid for adult edition
F
Fatiha E.
Rating: 2 out of 5
following a purchase from 11/01/2023
Delivery time not respected, defect on the model very disappointed
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Response from Limited Resell
Dear Fatiha,
We're sorry to hear that your visit to us did not go as planned. In order to provide you with a better experience in the future, we would like to deal with your problem more thoroughly. To this end, please contact our customer service team, who will endeavor to respond to you as soon as possible.
We look forward to hearing from you,
The Limited Resell team
A
Ali O.
Rating: 1 out of 5
following a purchase from 31/12/2022
I placed an order for 3 pairs since 31/12! I received the 2nd pair on the 23/01 and when I sent an email regarding the 3rd I got the answer that it was delivered and a confirmation email was sent to you! I asked for a copy of the email and I'm waiting for an answer! Moreover, impossible to reach them by phone!
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Response from Limited Resell
Hello Ali,
We are very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
M
MARINE G.
Rating: 3 out of 5
following a purchase from 12/01/2023
Product conforms and well packaged... but delivery is really too long, more than 3 weeks...
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Response from Limited Resell
Hello Marine,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
E
ELDAR I.
Rating: 2 out of 5
following a purchase from 02/01/2023
Perfect product, but delay much longer than announced! Too bad, you have to do it 2 months in advance if you want to make a gift .....
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Response from Limited Resell
Hello Eldar,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
F
François N.
Rating: 3 out of 5
following a purchase from 04/01/2023
Doubt on the authenticity because I have several Air Jordan models in 12.5 US that fit me perfectly and this one is slightly too small ...
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Response from Limited Resell
François,
We want to assure you that all our sneakers are 100% authentic. We work with reputable suppliers and follow strict quality control procedures to guarantee the authenticity and quality of our products. If you have any further questions or require assistance, please do not hesitate to contact us.
Have a wonderful day!
The Limited Resell team.
O
Ouijdene A.
Rating: 2 out of 5
following a purchase from 08/01/2023
Perfect. The pair is super beautiful, fits perfectly, very comfortable. I was skeptical at first because it seemed small but nothing to say. I love it! 🥰
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Response from Limited Resell
Hello Ouijdene,
We do our utmost to bring you complete satisfaction. We're delighted to see that our work has paid off. We hope this first experience with us is just the beginning of a long story!
Have a nice day,
The Limited Resell team
A
Aymeric L.
Rating: 3 out of 5
following a purchase from 25/12/2022
The pairs are good but the wait is too long I received but pairs in 1 month
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Response from Limited Resell
Dear Aymeric,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order and that we are actively working to improve this point.
Have a nice day!
V
Virgile Kelvin H.
Rating: 1 out of 5
following a purchase from 24/12/2022
2 months of waiting for the basketball in more .your basketball is fake 100%
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Response from Limited Resell
dear Virgil,
We understand your concern about the waiting time for the sneakers and apologize for any inconvenience caused. We would like to assure you that all our items, including the sneakers, are 100% authentic. We work with reputable suppliers and follow strict quality control procedures to guarantee the authenticity and quality of our products. If you have any further questions or require assistance, please do not hesitate to contact us.
Have a wonderful day!
The Limited Resell team.
S
sophia D.
Rating: 1 out of 5
following a purchase from 25/12/2022
The delay was one month for my order. Very disappointed with the lack of information on the follow-up of my order. I don't think I would recommend this site.
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Response from Limited Resell
Hello Sophia,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
A
Alessandro S.
Rating: 4 out of 5
following a purchase from 27/12/2022
easy to use website, clear and complete information. Perfect shoes, authentic, no defects. Delivery time one month and not 3 to 9 days as indicated, but it was not a problem.
O
olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
Product conforms to my expectations, but there is a lot of waiting between the order and the delivery. On the other hand, this is a very good site, thanks to all the team.
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Response from Limited Resell
Dear Olivier,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
J
Joachim L.
Rating: 1 out of 5
following a purchase from 29/12/2022
Non-existent customer service. I do not recommend
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Response from Limited Resell
Dear Joachim,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our utmost to ensure that it does not happen again. We would be delighted to make a difference if you were to give us a second chance in the future.
A very nice day from the Limited Resell team.
F
Franck C.
Rating: 3 out of 5
following a purchase from 08/01/2023
The product is not comfortable and very narrow at the foot level. I would like to return it! 250€ for a sneaker, it stings and it's very disappointing. The insole is not detachable, the tongue of the foot is 2mm thick. Nike a shame, it's not the Jordan of 1980!
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Maxime S.
Rating: 4 out of 5
following a purchase from 30/12/2022
The pair is really beautiful, with the certificate of authenticity, everything fits, the delays are correct, very professional service, I highly recommend Limited Resell.
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Response from Limited Resell
Thanks for this great comment Maxime!
We do our best to meet your expectations and are very happy to see that our work pays off.
Don't hesitate to visit us again!
Have a nice day :)
G
Guillaume R.
Rating: 4 out of 5
following a purchase from 30/12/2022
Delivery time 20 days but it was worth the wait.
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Response from Limited Resell
Hello Guillaume,
Thank you very much for your review. We're delighted that your experience with Limited Resell was a success.
We look forward to seeing you again!
A
Aznive T.
Rating: 3 out of 5
following a purchase from 08/01/2023
Package received much too late, almost 3 weeks!
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Response from Limited Resell
Hello Aznive
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
F
Fabienne T.
Rating: 2 out of 5
following a purchase from 23/12/2022
Too many delays between the order and the reception of the product (almost 1 month). Not at all reachable by phone.
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Response from Limited Resell
Hello Fabienne,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
A
Aloïs A.
Rating: 3 out of 5
following a purchase from 01/01/2023
Delivery a little long but product at the top! The only drawback is the lack of response from my email regarding a question I had
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Response from Limited Resell
Dear Aloïs,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please know that we have taken note of your criticism concerning the response times of our customer service department and that we are actively working to improve this point.
We look forward to seeing you again!
O
Ouijdane I.
Rating: 1 out of 5
following a purchase from 24/12/2022
The package took a long time to arrive
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Response from Limited Resell
Hello Ouijdane,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
M
mbark K.
Rating: 2 out of 5
following a purchase from 21/12/2022
delivery time too long
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Response from Limited Resell
Mbark,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
D
David B.
Rating: 1 out of 5
following a purchase from 16/12/2022
I am very disappointed, they say the delivery time is 10 to 12 business days, but it is far from being the case. I placed my order on December 16, I received it on January 16. And when you send the emails you don't get any answer. I could not recommend this site to anyone, it is not reliable.
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Response from Limited Resell
David,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
L
Lolita H.
Rating: 1 out of 5
following a purchase from 15/12/2022
I do not recommend at all order received after 1 month. Zero customer service. Big defects on the pair I do not recommend
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Response from Limited Resell
Hello Lolita,
We're very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
S
Sarah B.
Rating: 3 out of 5
following a purchase from 14/12/2022
Estimated delivery time of 1 week basic...I waited 1 month. I did however receive the pair in good condition.
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Response from Limited Resell
Hello Sarah,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
L
Laetitia T.
Rating: 3 out of 5
following a purchase from 08/12/2022
Quality product but the delay was very long: 1 month of waiting. I had to call again to get news or to make sure that the process was moving forward in terms of preparation.
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Response from Limited Resell
Hello Laetitia,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
F
Flavie V.
Rating: 1 out of 5
following a purchase from 09/12/2022
I was not satisfied with my order which was placed on 9/12 and received on 10/01, although it was guaranteed before the holiday! Unreachable service by phone to know the progress of the order, yet they answer the emails just to say they are sorry that the order is late and that they will offer you a gift to compensate you for the delay in delivery: indeed a pair of socks in 35 while you order 44 in sneakers, thank you Limited resell 🤦🏽♀️
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Elise B.
Rating: 3 out of 5
following a purchase from 17/12/2022
Delays much longer, on the site delays of 5 days order placed on 16/12 and received on 5/01. Otherwise beautiful shoes with certificate of conformity and very interesting prices!
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Response from Limited Resell
Hello Elise,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, delays may indeed be longer depending on the rarity of the model and the size. We are also very happy to hear that your experience has been positive! We look forward to seeing you again :)
Very nice day,
The Limited Resell team
R
Raphaëlle P.
Rating: 4 out of 5
following a purchase from 16/12/2022
Serious site, order tracking ok, however lack of communication between the carrier (mondial relai) and the site because my relay point was unavailable the carrier chose another site which they informed me dice delivery but Limited Ressell continued to send me messages of confirmation of delivery on the bridge unavailable relay. This can be confusing .... I decided to trust the carrier and I did well. Otherwise nothing to say about the seriousness and availability. I had quickly an interlocutor, it is rare qd one orders on Internet! I recommend this site, go there with your eyes closed
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Response from Limited Resell
Dear Raphaëlle,
The Limited Resell team would like to thank you for taking the time to share your opinion with us. We are sorry to hear that you had a slight problem. In the future, we will strive to establish better communication with the carrier. In addition, we are pleased to read that you particularly appreciated the professionalism of our staff.
We hope to see you soon on our site!
Have a nice day,
The Limited Resell team
W
William B.
Rating: 3 out of 5
following a purchase from 18/12/2022
Delivery a little long, customer service a little slow to respond, otherwise well packaged order and great product with a certificate of compliance.
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Response from Limited Resell
Hello William,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, the delays can indeed be lengthened according to the rarity of the model and the size. Concerning the response time, we are now sending the information to the customer service. We will try to do better in the future. On the other hand, we are very happy to hear that your experience remains positive! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
S
Sébastien B.
Rating: 1 out of 5
following a purchase from 21/12/2022
If I could have put no stars I would have done it. First order placed 1 month before Christmas, no news from them for days, do not answer the phone and finally answer my 3rd email to tell me without further explanation that my order would not arrive for Christmas (while the maximum time indicated on the site is 15 days). To finally cancel my order on December 21 for a product received with a defect.... Deplorable communication, they spoiled my Christmas. Added to that, the refund of my order took 2 weeks (320€ anyway). Run away from this site, there are others much more serious.
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Virginie L.
Rating: 1 out of 5
following a purchase from 15/12/2022
Order not received before Christmas. Received only yesterday, I asked for a refund (I had previously asked not to deliver to avoid this return at my expense, but this is not the procedure ...). So I asked for a return, no answer to my email since yesterday and nobody picks up the phone
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A
Anthony A.
Rating: 3 out of 5
following a purchase from 11/12/2022
Very bad management of the orders delays supposedly between 3 and 12 days for the delivery and me almost 1 month so very disappointed
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Response from Limited Resell
Hello Anthony,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
Y
Yoann B.
Rating: 1 out of 5
following a purchase from 07/12/2022
Order placed on December 07 with an announcement delivered before Christmas ... Delivery times on the site between 3 and 9 days. I received my sneakers on January 03, impossible to contact by phone the site, response by mail after 3 days and with a ready-made answer. Nice for a Christmas gift ... nothing to say about the sneakers on the other hand. Misleading advertising on the site about the delays.
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Response from Limited Resell
Hello Yoann,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
J
JEAN FRANCOIS M.
Rating: 1 out of 5
following a purchase from 07/12/2022
package arrived torn and with a considerable delay.
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Valérie S.
Rating: 1 out of 5
following a purchase from 23/11/2022
Order placed in November and delivered after Christmas
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Jessica T.
Rating: 4 out of 5
following a purchase from 07/12/2022
Great I take off one star just for the wait 👍
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Laurent C.
Rating: 3 out of 5
following a purchase from 06/12/2022
The product is top and conforms to what I wanted so nothing to complain about. On the other hand, customer service is very limited, reaching someone is an absolute pain. Maybe I'm a special case but I'm very disappointed with the way the information requests are managed. Also very long delay for my parcel which arrived 21 days after my order so it's a shame for a Christmas gift to arrive on the 27th.
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