I placed an order for 3 pairs since 31/12! I received the 2nd pair on the 23/01 and when I sent an email regarding the 3rd I got the answer that it was delivered and a confirmation email was sent to you! I asked for a copy of the email and I'm waiting for an answer! Moreover, impossible to reach them by phone!
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Response from Limited Resell
Hello Ali,
We are very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
M
MARINE G.
Rating: 3 out of 5
following a purchase from 12/01/2023
Product conforms and well packaged... but delivery is really too long, more than 3 weeks...
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Response from Limited Resell
Hello Marine,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
E
ELDAR I.
Rating: 2 out of 5
following a purchase from 02/01/2023
Perfect product, but delay much longer than announced! Too bad, you have to do it 2 months in advance if you want to make a gift .....
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Response from Limited Resell
Hello Eldar,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
F
François N.
Rating: 3 out of 5
following a purchase from 04/01/2023
Doubt on the authenticity because I have several Air Jordan models in 12.5 US that fit me perfectly and this one is slightly too small ...
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Response from Limited Resell
François,
We want to assure you that all our sneakers are 100% authentic. We work with reputable suppliers and follow strict quality control procedures to guarantee the authenticity and quality of our products. If you have any further questions or require assistance, please do not hesitate to contact us.
Have a wonderful day!
The Limited Resell team.
O
Ouijdene A.
Rating: 2 out of 5
following a purchase from 08/01/2023
Perfect. The pair is super beautiful, fits perfectly, very comfortable. I was skeptical at first because it seemed small but nothing to say. I love it! 🥰
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Response from Limited Resell
Hello Ouijdene,
We do our utmost to bring you complete satisfaction. We're delighted to see that our work has paid off. We hope this first experience with us is just the beginning of a long story!
Have a nice day,
The Limited Resell team
A
Aymeric L.
Rating: 3 out of 5
following a purchase from 25/12/2022
The pairs are good but the wait is too long I received but pairs in 1 month
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Response from Limited Resell
Dear Aymeric,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order and that we are actively working to improve this point.
Have a nice day!
V
Virgile Kelvin H.
Rating: 1 out of 5
following a purchase from 24/12/2022
2 months of waiting for the basketball in more .your basketball is fake 100%
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Response from Limited Resell
dear Virgil,
We understand your concern about the waiting time for the sneakers and apologize for any inconvenience caused. We would like to assure you that all our items, including the sneakers, are 100% authentic. We work with reputable suppliers and follow strict quality control procedures to guarantee the authenticity and quality of our products. If you have any further questions or require assistance, please do not hesitate to contact us.
Have a wonderful day!
The Limited Resell team.
S
sophia D.
Rating: 1 out of 5
following a purchase from 25/12/2022
The delay was one month for my order. Very disappointed with the lack of information on the follow-up of my order. I don't think I would recommend this site.
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Response from Limited Resell
Hello Sophia,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
J
Joachim L.
Rating: 1 out of 5
following a purchase from 29/12/2022
Non-existent customer service. I do not recommend
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Response from Limited Resell
Dear Joachim,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not live up to your expectations. However, this was an exceptional case and we will do our utmost to ensure that it does not happen again. We would be delighted to make a difference if you were to give us a second chance in the future.
A very nice day from the Limited Resell team.
F
Franck C.
Rating: 3 out of 5
following a purchase from 08/01/2023
The product is not comfortable and very narrow at the foot level. I would like to return it! 250€ for a sneaker, it stings and it's very disappointing. The insole is not detachable, the tongue of the foot is 2mm thick. Nike a shame, it's not the Jordan of 1980!
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Aznive T.
Rating: 3 out of 5
following a purchase from 08/01/2023
Package received much too late, almost 3 weeks!
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Response from Limited Resell
Hello Aznive
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
F
Fabienne T.
Rating: 2 out of 5
following a purchase from 23/12/2022
Too many delays between the order and the reception of the product (almost 1 month). Not at all reachable by phone.
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Response from Limited Resell
Hello Fabienne,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
A
Aloïs A.
Rating: 3 out of 5
following a purchase from 01/01/2023
Delivery a little long but product at the top! The only drawback is the lack of response from my email regarding a question I had
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Response from Limited Resell
Dear Aloïs,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please know that we have taken note of your criticism concerning the response times of our customer service department and that we are actively working to improve this point.
We look forward to seeing you again!
O
Ouijdane I.
Rating: 1 out of 5
following a purchase from 24/12/2022
The package took a long time to arrive
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Response from Limited Resell
Hello Ouijdane,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
M
mbark K.
Rating: 2 out of 5
following a purchase from 21/12/2022
delivery time too long
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Response from Limited Resell
Mbark,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
D
David B.
Rating: 1 out of 5
following a purchase from 16/12/2022
I am very disappointed, they say the delivery time is 10 to 12 business days, but it is far from being the case. I placed my order on December 16, I received it on January 16. And when you send the emails you don't get any answer. I could not recommend this site to anyone, it is not reliable.
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Response from Limited Resell
David,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
L
Lolita H.
Rating: 1 out of 5
following a purchase from 15/12/2022
I do not recommend at all order received after 1 month. Zero customer service. Big defects on the pair I do not recommend
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Response from Limited Resell
Hello Lolita,
We're very sorry that your experience with us was inconclusive. If you wish, we can look into the matter further so that this does not happen again. Would you be able to provide Customer Service with the order reference or the name under which you placed your order? As soon as we receive this information, we'll do everything we can to solve your problem as quickly as possible.
Have a nice day,
The Limited Resell team
S
Sarah B.
Rating: 3 out of 5
following a purchase from 14/12/2022
Estimated delivery time of 1 week basic...I waited 1 month. I did however receive the pair in good condition.
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Response from Limited Resell
Hello Sarah,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
L
Laetitia T.
Rating: 3 out of 5
following a purchase from 08/12/2022
Quality product but the delay was very long: 1 month of waiting. I had to call again to get news or to make sure that the process was moving forward in terms of preparation.
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Response from Limited Resell
Hello Laetitia,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
F
Flavie V.
Rating: 1 out of 5
following a purchase from 09/12/2022
I was not satisfied with my order which was placed on 9/12 and received on 10/01, although it was guaranteed before the holiday! Unreachable service by phone to know the progress of the order, yet they answer the emails just to say they are sorry that the order is late and that they will offer you a gift to compensate you for the delay in delivery: indeed a pair of socks in 35 while you order 44 in sneakers, thank you Limited resell 🤦🏽♀️
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Elise B.
Rating: 3 out of 5
following a purchase from 17/12/2022
Delays much longer, on the site delays of 5 days order placed on 16/12 and received on 5/01. Otherwise beautiful shoes with certificate of conformity and very interesting prices!
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Response from Limited Resell
Hello Elise,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, delays may indeed be longer depending on the rarity of the model and the size. We are also very happy to hear that your experience has been positive! We look forward to seeing you again :)
Very nice day,
The Limited Resell team
W
William B.
Rating: 3 out of 5
following a purchase from 18/12/2022
Delivery a little long, customer service a little slow to respond, otherwise well packaged order and great product with a certificate of compliance.
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Response from Limited Resell
Hello William,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, the delays can indeed be lengthened according to the rarity of the model and the size. Concerning the response time, we are now sending the information to the customer service. We will try to do better in the future. On the other hand, we are very happy to hear that your experience remains positive! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
S
Sébastien B.
Rating: 1 out of 5
following a purchase from 21/12/2022
If I could have put no stars I would have done it. First order placed 1 month before Christmas, no news from them for days, do not answer the phone and finally answer my 3rd email to tell me without further explanation that my order would not arrive for Christmas (while the maximum time indicated on the site is 15 days). To finally cancel my order on December 21 for a product received with a defect.... Deplorable communication, they spoiled my Christmas. Added to that, the refund of my order took 2 weeks (320€ anyway). Run away from this site, there are others much more serious.
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Virginie L.
Rating: 1 out of 5
following a purchase from 15/12/2022
Order not received before Christmas. Received only yesterday, I asked for a refund (I had previously asked not to deliver to avoid this return at my expense, but this is not the procedure ...). So I asked for a return, no answer to my email since yesterday and nobody picks up the phone
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Anthony A.
Rating: 3 out of 5
following a purchase from 11/12/2022
Very bad management of the orders delays supposedly between 3 and 12 days for the delivery and me almost 1 month so very disappointed
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Response from Limited Resell
Hello Anthony,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
Y
Yoann B.
Rating: 1 out of 5
following a purchase from 07/12/2022
Order placed on December 07 with an announcement delivered before Christmas ... Delivery times on the site between 3 and 9 days. I received my sneakers on January 03, impossible to contact by phone the site, response by mail after 3 days and with a ready-made answer. Nice for a Christmas gift ... nothing to say about the sneakers on the other hand. Misleading advertising on the site about the delays.
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Response from Limited Resell
Hello Yoann,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
J
JEAN FRANCOIS M.
Rating: 1 out of 5
following a purchase from 07/12/2022
package arrived torn and with a considerable delay.
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Valérie S.
Rating: 1 out of 5
following a purchase from 23/11/2022
Order placed in November and delivered after Christmas
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Laurent C.
Rating: 3 out of 5
following a purchase from 06/12/2022
The product is top and conforms to what I wanted so nothing to complain about. On the other hand, customer service is very limited, reaching someone is an absolute pain. Maybe I'm a special case but I'm very disappointed with the way the information requests are managed. Also very long delay for my parcel which arrived 21 days after my order so it's a shame for a Christmas gift to arrive on the 27th.
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Séverine C.
Rating: 2 out of 5
following a purchase from 10/12/2022
So how can I express my dissatisfaction with my order! First of all I would like to say that the expected delivery time on your site is completely false, I waited 19 days to receive the sneakers, order that should be expected before Christmas, gift for daughter! Alas, I had to tell her that she should wait because I had no news of her order! No communication about your order, by mail or phone! No one denied to answer my five sent messages! I do not even speak to you about the telephone server which assures however that the messages are treated under 48 h. Very dissatisfied, I received a message on December 26 to warn me that the size of my sneakers was not the right size, the one ordered because the supplier was mistaken! The after sales service apologized by email for their silence, claiming a large number of messages sent during this period ... I find this extremely distressing and regrettable given the higher than average price of sneakers in general! The least correction is to be able to communicate with its customers and warn of the expected delay! It's a pity ... After I still want to specify that the sneakers received were nickel. I would not recommend the site, following all these inconveniences! Sincerely
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Mikael J.
Rating: 3 out of 5
following a purchase from 15/12/2022
Guaranteed delivery for Christmas, package received on December 27... complicated when it's a gift for a child...
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Response from Limited Resell
Dear Mikael,
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. However, this was an exceptional case and we will do our best to ensure that it does not happen again. If you would like to share any details about your problem, please do not hesitate to contact our customer service. We would also be happy to change the situation if you decide to give us a second chance in the future.
A very nice day from the Limited Resell team
K
Kevin S.
Rating: 2 out of 5
following a purchase from 07/12/2022
Very long delay to receive my shoes
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Elia A.
Rating: 1 out of 5
following a purchase from 30/11/2022
Very disappointed one month to receive the article ordered for Christmas that I had to go and get. No answer to my emails before 15 days nor any possibility to reach them by phone. I was supposed to have a gift and I got nothing. I will not repeat the experience.
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Response from Limited Resell
Hello Elia,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
C
Caroline R.
Rating: 3 out of 5
following a purchase from 25/10/2022
I have 2 different opinions: - very bad concerning the delivery time 2 months passed between my order and my delivery it would be necessary to re-examine your policy of customer follow-up. Why wait to be reminded when a problem occurs on an order but this seems to be recurrent on your site. - I am very satisfied with my pair of shoes. Sincerely
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Jordan R.
Rating: 2 out of 5
following a purchase from 06/12/2022
Model ordered received except that I had ordered and paid for the gift wrapping for Christmas and I received them just in the box so paid for nothing and not refunded.
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jeromeric A.
Rating: 3 out of 5
following a purchase from 27/11/2022
Delivery too long
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Response from Limited Resell
Hello Jeromeric ,
We apologize for the delay in delivery. We sell exclusive pairs of shoes from limited editions: in such a context, it happens that the delivery time is longer depending on the model and the size requested.
Very nice day,
The Limited Resell team
S
Soraya G.
Rating: 3 out of 5
following a purchase from 25/11/2022
Very long delivery times
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Response from Limited Resell
Dear Soraya,
We apologize for the delay in delivery. We sell exclusive pairs from limited editions. In such a context, it can happen that the delivery time is extended depending on the model and the size requested.
Very nice day,
The Limited Resell team
M
Maaike L.
Rating: 1 out of 5
following a purchase from 21/11/2022
Niet ontvangen
C
Carolann C.
Rating: 3 out of 5
following a purchase from 28/11/2022
Delivery, not so much. Contact quite nice! Shoes conform to the photo!
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Response from Limited Resell
Hey Carolann,
Thank you very much for the review. We're glad you like your pair, but sorry you're not fully satisfied with our delivery service. Could you please tell us more by contacting our customer service?
We look forward to seeing you at Limited Resell :)
M
Michel C.
Rating: 1 out of 5
following a purchase from 22/11/2022
very long delay 3 weeks after ordering, still not delivered and impossible to contact someone.
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