If I could have put no stars I would have done it. First order placed 1 month before Christmas, no news from them for days, do not answer the phone and finally answer my 3rd email to tell me without further explanation that my order would not arrive for Christmas (while the maximum time indicated on the site is 15 days). To finally cancel my order on December 21 for a product received with a defect.... Deplorable communication, they spoiled my Christmas. Added to that, the refund of my order took 2 weeks (320€ anyway). Run away from this site, there are others much more serious.
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Virginie L.
Rating: 1 out of 5
following a purchase from 15/12/2022
Order not received before Christmas. Received only yesterday, I asked for a refund (I had previously asked not to deliver to avoid this return at my expense, but this is not the procedure ...). So I asked for a return, no answer to my email since yesterday and nobody picks up the phone
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Anthony A.
Rating: 3 out of 5
following a purchase from 11/12/2022
Very bad management of the orders delays supposedly between 3 and 12 days for the delivery and me almost 1 month so very disappointed
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Response from Limited Resell
Hello Anthony,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
Y
Yoann B.
Rating: 1 out of 5
following a purchase from 07/12/2022
Order placed on December 07 with an announcement delivered before Christmas ... Delivery times on the site between 3 and 9 days. I received my sneakers on January 03, impossible to contact by phone the site, response by mail after 3 days and with a ready-made answer. Nice for a Christmas gift ... nothing to say about the sneakers on the other hand. Misleading advertising on the site about the delays.
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Response from Limited Resell
Hello Yoann,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
J
JEAN FRANCOIS M.
Rating: 1 out of 5
following a purchase from 07/12/2022
package arrived torn and with a considerable delay.
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Valérie S.
Rating: 1 out of 5
following a purchase from 23/11/2022
Order placed in November and delivered after Christmas
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Jessica T.
Rating: 4 out of 5
following a purchase from 07/12/2022
Great I take off one star just for the wait 👍
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Laurent C.
Rating: 3 out of 5
following a purchase from 06/12/2022
The product is top and conforms to what I wanted so nothing to complain about. On the other hand, customer service is very limited, reaching someone is an absolute pain. Maybe I'm a special case but I'm very disappointed with the way the information requests are managed. Also very long delay for my parcel which arrived 21 days after my order so it's a shame for a Christmas gift to arrive on the 27th.
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Mikael J.
Rating: 3 out of 5
following a purchase from 15/12/2022
Guaranteed delivery for Christmas, package received on December 27... complicated when it's a gift for a child...
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Response from Limited Resell
Dear Mikael,
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. However, this was an exceptional case and we will do our best to ensure that it does not happen again. If you would like to share any details about your problem, please do not hesitate to contact our customer service. We would also be happy to change the situation if you decide to give us a second chance in the future.
A very nice day from the Limited Resell team
C
CHRISTINE S.
Rating: 4 out of 5
following a purchase from 29/11/2022
Item as described and well certified. Only downside is the delivery time 😓 because we wanted to receive the shoes for Christmas which was not the case. But Limited Resell always answered our emails and made a gift in the delivery. Thanks to them!
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Response from Limited Resell
Dear Christine,
The Limited Resell team would like to thank you for taking the time to share your opinion of us. We sincerely apologize for the extended delivery time due to the holidays. We are however delighted to read that you particularly appreciated the responsiveness and the little attention of our team. We hope to see you soon on our site!
Have a nice day,
The Limited Resell team
V
vanessa H.
Rating: 4 out of 5
following a purchase from 08/12/2022
Hello Order received compliant but the delay was very long and order not received in time for Christmas...too bad
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Response from Limited Resell
Dear Vanessa,
The Limited Resell team would like to thank you for taking the time to share your opinion of us. We sincerely apologize for the extended delivery time due to the holidays. However, we are delighted to read that you are satisfied with your order. We hope to have the opportunity to satisfy you all the way next time!
Have a nice day,
The Limited Resell team
A
Angelina C.
Rating: 4 out of 5
following a purchase from 07/12/2022
Long delivery but beautiful sneaker I recommend limited resell
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Elia A.
Rating: 1 out of 5
following a purchase from 30/11/2022
Very disappointed one month to receive the article ordered for Christmas that I had to go and get. No answer to my emails before 15 days nor any possibility to reach them by phone. I was supposed to have a gift and I got nothing. I will not repeat the experience.
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Response from Limited Resell
Hello Elia,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
C
Caroline R.
Rating: 3 out of 5
following a purchase from 25/10/2022
I have 2 different opinions: - very bad concerning the delivery time 2 months passed between my order and my delivery it would be necessary to re-examine your policy of customer follow-up. Why wait to be reminded when a problem occurs on an order but this seems to be recurrent on your site. - I am very satisfied with my pair of shoes. Sincerely
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jeromeric A.
Rating: 3 out of 5
following a purchase from 27/11/2022
Delivery too long
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Response from Limited Resell
Hello Jeromeric ,
We apologize for the delay in delivery. We sell exclusive pairs of shoes from limited editions: in such a context, it happens that the delivery time is longer depending on the model and the size requested.
Very nice day,
The Limited Resell team
S
Soraya G.
Rating: 3 out of 5
following a purchase from 25/11/2022
Very long delivery times
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Response from Limited Resell
Dear Soraya,
We apologize for the delay in delivery. We sell exclusive pairs from limited editions. In such a context, it can happen that the delivery time is extended depending on the model and the size requested.
Very nice day,
The Limited Resell team
M
Maaike L.
Rating: 1 out of 5
following a purchase from 21/11/2022
Niet ontvangen
E
Enzo M.
Rating: 4 out of 5
following a purchase from 17/11/2022
Shoe well received just the delivery a little long 1 month and a half but not disappointed with the result
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Response from Limited Resell
Hello Enzo,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, delays may be extended depending on the rarity of the model and size you ordered. In addition, we are delighted that you like your pair. We knew you wouldn't regret it ;)
Very nice day,
The Limited Resell team
C
Carolann C.
Rating: 3 out of 5
following a purchase from 28/11/2022
Delivery, not so much. Contact quite nice! Shoes conform to the photo!
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Response from Limited Resell
Hey Carolann,
Thank you very much for the review. We're glad you like your pair, but sorry you're not fully satisfied with our delivery service. Could you please tell us more by contacting our customer service?
We look forward to seeing you at Limited Resell :)
M
Michel C.
Rating: 1 out of 5
following a purchase from 22/11/2022
very long delay 3 weeks after ordering, still not delivered and impossible to contact someone.
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Marie Francoise P.
Rating: 3 out of 5
following a purchase from 05/11/2022
The sneakers are very good. But 1 month is really too long !!!!!!!
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Response from Limited Resell
Dear Marie Françoise,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
P
PASCAL H.
Rating: 4 out of 5
following a purchase from 20/11/2022
Shoes in good condition, packaging in good condition. Satisfied
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Response from Limited Resell
Pascal,
Thank you for this very flattering comment! We are delighted that you enjoyed your experience and look forward to seeing you again at Limited Resell.
All the best and see you soon on our platform!
C
Christopher C.
Rating: 4 out of 5
following a purchase from 10/11/2022
Long delivery time but very good
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Response from Limited Resell
Hello Christopher,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
D
Deborah D.
Rating: 4 out of 5
following a purchase from 01/11/2022
A few weeks of waiting that was worth the wait, when I receive my pair I am in love with them 😍🥰
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Response from Limited Resell
Deborah,
Thank you very much for your valuable feedback. We are delighted to read that you are satisfied with your order. Please do not hesitate to contact us again.
All the best, and see you soon at Limited Resell!
V
Valérie M.
Rating: 4 out of 5
following a purchase from 13/11/2022
Damaged package but product intact
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Response from Limited Resell
Dear Valérie,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning your package, which arrived in poor condition, and that we are actively working to improve this point.
Have a nice day!
M
Maxence B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Great product and package delivered in good condition. But delivery in 4 weeks, much too long...
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Response from Limited Resell
Dear Maxence,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size you choose. We're delighted that you like your sneakers!
Please be assured that we'll do our utmost to improve this situation.
However, we're delighted to hear that your experience with us has been a positive one.
We look forward to seeing you again!
J
Julien P.
Rating: 4 out of 5
following a purchase from 11/10/2022
Very good experience, price rather correct on the pair purchased, the sav is rather reactive for delivery info, 4/5 because the delivery time is not respected, it's a shame. I still highly recommend this site!
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Response from Limited Resell
Hello Julien,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
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Elea B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Average satisfaction
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Response from Limited Resell
Hey Elea,
Thank you very much for the rating! It seems that your opinion is mixed. If you have any suggestions, please do not hesitate to contact our customer service department.
We look forward to seeing you again at Limited Resell :)
I
ilyes Z.
Rating: 4 out of 5
following a purchase from 19/10/2022
long wait but worth it, sneakers in good condition well packaged I recommend
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Response from Limited Resell
Hello Ilyes,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
S
Sandrine F.
Rating: 4 out of 5
following a purchase from 28/09/2022
The sneakers are perfect. On the other hand, the delay of the authentication phase is really very very long. Almost 2 weeks .... Couldn't get customer service on the phone. Luckily I was able to get quick answers via Instagram.
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Response from Limited Resell
Hello Sandrine,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
E
Emeline B.
Rating: 4 out of 5
following a purchase from 04/10/2022
I am very satisfied with my order, the pair of sneakers is perfect, a little downside for the delivery time, you announce on your site a delivery in 3 to 9 days, I received my package after 2 weeks. In view of the other reviews it is always the case, your delivery time displayed on the site is therefore slightly misleading ...
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Response from Limited Resell
Hello Emeline,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. We're also delighted to hear that your experience has been a positive one! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
A
Audrey D.
Rating: 4 out of 5
following a purchase from 25/09/2022
Delivery a little long but the sneakers are top, happy with the purchase
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Response from Limited Resell
Thanks for your comment Audrey!
We do our best to meet your expectations and are very happy to see that our work pays off. By the way, we have taken note of your criticism concerning the somewhat long delivery times. We are actively working on improving this point.
Please do not hesitate to visit us again!
Have a nice day :)
M
Mariette D.
Rating: 4 out of 5
following a purchase from 29/08/2022
There are no worries about the product, everything is fine, but the waiting time is too long: 1 month and a half more than the 15 day deadline.
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Response from Limited Resell
Mariette,
Thank you very much for your valuable feedback. We are delighted to read that you are satisfied with your order. However, our team has taken note of your criticism regarding the processing time of your order and is actively working on improving this point.
Please do not hesitate to contact us again if necessary.
All the best, and see you soon at Limited Resell!
S
STEPHANIE J.
Rating: 3 out of 5
following a purchase from 14/09/2022
Order placed on 14/09/22 and arrived in relay point on 05/10.
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Response from Limited Resell
Dear Stéphanie,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
S
Sandra B.
Rating: 3 out of 5
following a purchase from 19/09/2022
The delivery time is long
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Response from Limited Resell
Hello Sandra,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
L
Leo B.
Rating: 4 out of 5
following a purchase from 13/09/2022
Super top but delivery a little long but it's worth it
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Response from Limited Resell
Hello Leo,
Thank you for your message! Our team does its utmost to provide you with quality service. We're delighted you've noticed!
Have a nice day,
The Limited Resell team
S
Sonia M.
Rating: 4 out of 5
following a purchase from 09/09/2022
The delivery is very long, I waited 2 and a half weeks. The sneakers are very nice, very clean, very good quality.
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Response from Limited Resell
Hello Sonia,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
J
Jean Luc R.
Rating: 4 out of 5
following a purchase from 06/09/2022
Delivery time 1 month, much too long for me even if I am completely satisfied with the product I received.
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Response from Limited Resell
Dear Jean Luc,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism concerning the processing time of your order, and that we are actively working to improve this point.
Have a nice day!
S
Stéphanie V.
Rating: 4 out of 5
following a purchase from 08/09/2022
Top but delivery a little long!
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Response from Limited Resell
Dear Stéphanie,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism regarding the processing time of your order and that we are actively working to improve this point.
Have a nice day!
C
Claire W.
Rating: 4 out of 5
following a purchase from 13/09/2022
Arrival of the product impeccable. The price is a bit expensive, but my son was delighted. Thank you
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Response from Limited Resell
Thank you for your confidence, Claire!
Indeed, the price of sneakers can sometimes seem rather high. However, it's justified by the rarity of the pairs we make available.
And we're delighted to hear that you're still satisfied with our services.
Until next time!
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