Delivery a little long, customer service a little slow to respond, otherwise well packaged order and great product with a certificate of compliance.
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Response from Limited Resell
Hello William,
We apologize for the delay of your order. We sell rare pairs from limited editions. In this context, the delays can indeed be lengthened according to the rarity of the model and the size. Concerning the response time, we are now sending the information to the customer service. We will try to do better in the future. On the other hand, we are very happy to hear that your experience remains positive! We look forward to seeing you again :)
Have a nice day,
The Limited Resell team
A
Anthony A.
Rating: 3 out of 5
following a purchase from 11/12/2022
Very bad management of the orders delays supposedly between 3 and 12 days for the delivery and me almost 1 month so very disappointed
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Response from Limited Resell
Hello Anthony,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
L
Laurent C.
Rating: 3 out of 5
following a purchase from 06/12/2022
The product is top and conforms to what I wanted so nothing to complain about. On the other hand, customer service is very limited, reaching someone is an absolute pain. Maybe I'm a special case but I'm very disappointed with the way the information requests are managed. Also very long delay for my parcel which arrived 21 days after my order so it's a shame for a Christmas gift to arrive on the 27th.
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Mikael J.
Rating: 3 out of 5
following a purchase from 15/12/2022
Guaranteed delivery for Christmas, package received on December 27... complicated when it's a gift for a child...
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Response from Limited Resell
Dear Mikael,
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. However, this was an exceptional case and we will do our best to ensure that it does not happen again. If you would like to share any details about your problem, please do not hesitate to contact our customer service. We would also be happy to change the situation if you decide to give us a second chance in the future.
A very nice day from the Limited Resell team
C
Caroline R.
Rating: 3 out of 5
following a purchase from 25/10/2022
I have 2 different opinions: - very bad concerning the delivery time 2 months passed between my order and my delivery it would be necessary to re-examine your policy of customer follow-up. Why wait to be reminded when a problem occurs on an order but this seems to be recurrent on your site. - I am very satisfied with my pair of shoes. Sincerely
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J
jeromeric A.
Rating: 3 out of 5
following a purchase from 27/11/2022
Delivery too long
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Response from Limited Resell
Hello Jeromeric ,
We apologize for the delay in delivery. We sell exclusive pairs of shoes from limited editions: in such a context, it happens that the delivery time is longer depending on the model and the size requested.
Very nice day,
The Limited Resell team
S
Soraya G.
Rating: 3 out of 5
following a purchase from 25/11/2022
Very long delivery times
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Response from Limited Resell
Dear Soraya,
We apologize for the delay in delivery. We sell exclusive pairs from limited editions. In such a context, it can happen that the delivery time is extended depending on the model and the size requested.
Very nice day,
The Limited Resell team
C
Carolann C.
Rating: 3 out of 5
following a purchase from 28/11/2022
Delivery, not so much. Contact quite nice! Shoes conform to the photo!
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Response from Limited Resell
Hey Carolann,
Thank you very much for the review. We're glad you like your pair, but sorry you're not fully satisfied with our delivery service. Could you please tell us more by contacting our customer service?
We look forward to seeing you at Limited Resell :)
M
Marie Francoise P.
Rating: 3 out of 5
following a purchase from 05/11/2022
The sneakers are very good. But 1 month is really too long !!!!!!!
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Response from Limited Resell
Dear Marie Françoise,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
M
Maxence B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Great product and package delivered in good condition. But delivery in 4 weeks, much too long...
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Response from Limited Resell
Dear Maxence,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size you choose. We're delighted that you like your sneakers!
Please be assured that we'll do our utmost to improve this situation.
However, we're delighted to hear that your experience with us has been a positive one.
We look forward to seeing you again!
E
Elea B.
Rating: 3 out of 5
following a purchase from 16/10/2022
Average satisfaction
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Response from Limited Resell
Hey Elea,
Thank you very much for the rating! It seems that your opinion is mixed. If you have any suggestions, please do not hesitate to contact our customer service department.
We look forward to seeing you again at Limited Resell :)
S
STEPHANIE J.
Rating: 3 out of 5
following a purchase from 14/09/2022
Order placed on 14/09/22 and arrived in relay point on 05/10.
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Response from Limited Resell
Dear Stéphanie,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
S
Sandra B.
Rating: 3 out of 5
following a purchase from 19/09/2022
The delivery time is long
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Response from Limited Resell
Hello Sandra,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
W
Wilfried R.
Rating: 3 out of 5
following a purchase from 06/09/2022
Delivery time much too high (pay a pair 240€ and receive them only 1 month later as well go to foot locker)
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Response from Limited Resell
Hello Wilfried,
We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and size you have ordered.
Have a nice day,
The Limited Resell team
E
Emilie F.
Rating: 3 out of 5
following a purchase from 04/08/2022
I am very happy to have my shoes but for the price of the shoes I thought that the authentication time would be less long (I ordered my shoes on 04/08/2022) and I received it on 9/10/2022 more than a month later. The problem is that we have not been warned of delays or other things that delay the order we are forced to send emails every week to have information, it's a bit of a shame. I am very happy with my shoes and the delivery took 2 days so it was fast
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Response from Limited Resell
Dear Emilie,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We are therefore sorry to hear that you are not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
V
Virginie B.
Rating: 3 out of 5
following a purchase from 07/06/2022
I am happy to have received my order. But very very long delay. It lacks communication to say why the delay is lengthened we are ready to wait but it would be better if we were kept informed. I'm really happy with my order.
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Response from Limited Resell
Hello Virginie,
We apologize for the delay in your order. We sell rare pairs in limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
S
Stephanie G.
Rating: 3 out of 5
following a purchase from 28/06/2022
Mir passt der Schuh nicht
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Response from Limited Resell
Hey Stephanie,
Thank you very much for your valuable feedback.
Have a great day and see you soon on our site!
The Limited Resell Team
C
Carla O.
Rating: 3 out of 5
following a purchase from 09/05/2022
Very nice sneakers but the delivery is very long more than a month!
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Response from Limited Resell
Carla,
The whole team is delighted to hear that you are satisfied with your pair and with our services. Please be assured that we have taken note of your criticism regarding the processing time of your order and that we are actively working to improve this point.
Have a nice day!
J
Jorrit H.
Rating: 3 out of 5
following a purchase from 13/05/2022
-
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V
Vanessa D.
Rating: 3 out of 5
following a purchase from 14/04/2022
The delivery was much longer than the time indicated on the site ... The shoes are as described.
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Response from Limited Resell
Hello Vanessa,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
K
Karima G.
Rating: 3 out of 5
following a purchase from 10/04/2022
Very long time to receive my order
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Response from Limited Resell
Hello Karima,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
R
Roumaïssa G.
Rating: 3 out of 5
following a purchase from 15/03/2022
Long delivery time ( more than 10 days ) but reactivity of the customer service
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Response from Limited Resell
Roumaïssa,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We're delighted to hear that our customer service has met your expectations!
We look forward to seeing you again!
N
Noémie M.
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery is quite long (1 month) But I do not regret having ordered on this site.
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Response from Limited Resell
Hello Noémie,
Thank you for your feedback. Please be assured that we will do our utmost to provide you with better service in the future. As part of our ongoing efforts to improve our service, please do not hesitate to write directly to our customer service department with details of your problem and/or any other suggestions you may have.
We hope to see you again soon!
The Limited Resell team
S
serge W.
Rating: 3 out of 5
following a purchase from 31/01/2022
Much too slow
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Response from Limited Resell
Hello Serge,
We sincerely apologize for the exceptionally long delay. Some deliveries may take longer than expected, depending on the rarity of the item ordered. In such cases, we keep our customers informed by sending an alert message. This is how we have proceeded with you.
We hope that, even with the delay, you were satisfied with your order.
Have a nice day and see you soon,
The Limited Resell team
I
Indira S.
Rating: 3 out of 5
following a purchase from 19/01/2022
Very satisfied with my order
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Response from Limited Resell
Hello Indira,
Thank you for your valuable feedback.
Have a nice day!
Limited Resell
N
Nathalie B.
Rating: 3 out of 5
following a purchase from 01/01/2022
The product is very satisfactory! On the other hand the delivery time was very very long
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Response from Limited Resell
Nathalie,
Because we sell rare sneakers, delivery times may be longer depending on the pair and size chosen. We're sorry to hear that you're not fully satisfied with our response time. Please be assured that we will make every effort to improve this situation.
However, we are delighted that your experience with us remains positive.
We look forward to seeing you again!
C
Carole D.
Rating: 3 out of 5
following a purchase from 29/11/2021
3 stars because if the shoes are top and authentic the delivery times announced were not respected so I almost did not receive them before Christmas for an order placed on November 20.
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Response from Limited Resell
Carole,
Thank you for taking the time to share your opinion with us.
Delivery times may indeed be longer depending on the size and model chosen, which may therefore be more or less rare.
We hope to see you again at Limited Resell 😊
A
Anne R.
Rating: 3 out of 5
following a purchase from 29/11/2021
Much too long to receive the order.
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Response from Limited Resell
Hello Anne,
We are sorry that your experience with Limited Resell did not go as planned. The delivery time may vary depending on the size and model chosen, which may be more or less rare...
Our team is actively working on improving this point.
Have a nice day ☀️
A
Alyson C.
Rating: 3 out of 5
following a purchase from 29/10/2021
Delays too too long and nobody keeps us informed. But they made a commercial gesture, I appreciate it
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Response from Limited Resell
Hello Alyson,
Unfortunately, delivery times vary depending on the model and size chosen, which can be more difficult to find.
Have a wonderful day!
E
Emilie M.
Rating: 3 out of 5
following a purchase from 25/09/2021
The only big problem is the delay of 1 month to receive a pair of shoes.
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Response from Limited Resell
Hello Emilie,
We're sorry to hear that your delivery took a little longer than expected. This is due to the model you've chosen, which can be more or less complicated to find, depending on its rarity.
Limited Resell
T
Tharcisse N.
Rating: 3 out of 5
following a purchase from 05/10/2021
The package arrived well but it still took a while
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Response from Limited Resell
Hello Tharcisse,
Thank you for your review of our platform. Delivery may take more or less time depending on the rarity of the model chosen.
Limited Resell
O
Olivia S.
Rating: 3 out of 5
following a purchase from 27/09/2021
Ok, slow, not often update order status
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Response from Limited Resell
Olivia,
Thank you for your constructive feedback. We'll take your interesting comments into account!
Limited Resell
G
Géraldine Jérôme B.
Rating: 3 out of 5
following a purchase from 25/08/2021
Serious but very long delivery
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Response from Limited Resell
Hello Géraldine,
Thank you for your feedback. We also take into account your remark concerning our delivery times and will try to do better next time.
Have a nice day.
Limited Resell
L
Lara G.
Rating: 3 out of 5
following a purchase from 05/09/2021
The order took a long time to arrive but the pair is amazing
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Response from Limited Resell
Hey Lara,
Many thanks for your valuable feedback.
Have a nice day and see you soon on our site!
The Limited Resell team
S
Sandrine P.
Rating: 3 out of 5
following a purchase from 23/08/2021
Quality shoes but too much waiting for delivery. Should have warned of a possible delay in delivery so that the customer service is at the top.
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Response from Limited Resell
Hello Sandrine,
Thank you for your feedback. We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
Y
Yasmina B.
Rating: 3 out of 5
following a purchase from 17/08/2021
Good, but a much too late delivery.
Translated reviews
Response from Limited Resell
Hello Yasmina,
Thank you for your feedback. We apologize for the delay in your order. We sell rare pairs from limited editions. In this context, lead times may be longer depending on the rarity of the model and the size chosen. Our team is actively working to improve this situation!
Have a nice day,
The Limited Resell team
S
Stéphane P.
Rating: 3 out of 5
following a purchase from 10/08/2021
Baskets ok - relatively long delivery time and customer service impossible to reach by phone and email, very long response time.
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Response from Limited Resell
Stéphane,
The whole team is delighted to hear that you are satisfied with your pair as well as with our services. Please be assured that we have taken note of your criticism concerning the response times of our customer service department and that we are actively working to improve this point.
We look forward to seeing you again!
N
Necker S.
Rating: 3 out of 5
following a purchase from 12/08/2021
Sending is very long
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H
Houda K.
Rating: 3 out of 5
following a purchase from 06/12/2020
Product delivered correctly unfortunately much too long for the sending
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Petra B.
Rating: 3 out of 5
following a purchase from 16/11/2020
After more then 1 month I get my order.
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