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★★★★★
based on 196 reviews published
Latest neutral customer reviews
Some of the bottles arrived not quite full. I was also promised a coupon discount which was never applied to the purchase. Messages to customer service received no replies.
Thank you for your review.
Unfortunately, we have not received any message from you. We would be happy to help you with that issue! Do not hesitate to come back to us by email or through our contact form so we can fulfill your request.
We are deeply sorry for that inconvenience.
Regards,
The Customer Service
Smells very good, but doesn't last
Usually very happy but I am told birthday gift offered, which was very good every year there, in my package I received nothing
Thank you for your feedback.
Gifts are added to orders by entering a birthday code (received by SMS or available from your loyalty space) in the section dedicated to discount vouchers in our order form.
However, we note that your birthday code was not used during your last order. Did you encounter any difficulties in benefiting from your offer (error message, absence of notification SMS, etc.) ?
We remain at your disposal to resolve this issue.
Best regards.
Customer Service
I am looking for a perfume with a verbena scent. Your perfume gives a very weak scent. I thought I had a problem with my sense of smell, so I asked a few people for their opinion and unfortunately, everyone says the same thing. So I am very sorry, but I am not satisfied with the purchase.
All very well! Except that I left an email for advice and never received a reply from the boutique.