The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Satisfied. But a pity of the delay in the delivery, the 15 days deadline not respected.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
delivered in good condition and on time so "very good", remark below justifies the "good" only
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
Translated reviews
Response from LOFT ATTITUDE
Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
Beautiful proposals and variety of objects
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
Received with broken tray and very small table.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos and have forwarded your complaint to our supplier Kare Design. We will send you a new table without delay. Please do not hesitate to contact us should you require any further information. Sincerely, Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
The order was promised within 48 hours. Ordered on the 2nd and scheduled for the 4th, it actually arrived on the 7th around noon. So don't be fooled by the 48 hours!
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We sent your order on 02/09 but unfortunately we are all dependent on the post office and their possible delays. We will of course pass on this information to our Colissimo account manager so that they can improve their commitments. We are sincerely sorry for this inconvenience and hope to see you soon on our site. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/09/2021
This purchase was a birthday present. You announced a delivery on Monday and I still have nothing on Thursday evening.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
the product, according to the photo available on the site, appears to be cordless, but on the other hand it must be plugged in to operate the lamp, so it does have a connecting cord
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Tt ok
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Slight delay in delivery but phone call to explain the reason, perfect delivery, product well packaged, arrived in good condition and as we expected.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Good delivery time
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Friendly, pleasant driver
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
The product was out of stock. But I appreciated that I was always welcomed on the phone.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2021
No response to complaint or product refund
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Order and delivery time as advertised. Communication with the salesman could be better. Clearly, having customers bothers him...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
everything went according to plan.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Despite perfect packaging, we have a slightly chipped corner of the table, which was not noticeable, given the weight of the package and the help of the deliveryman (which is rare) not enough time to unpack completely without risking exceeding the 15 minutes reserved for this purpose.
The table is beautiful and the finish is top-notch. I recommend this site.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
One leg is badly welded, I'm waiting for a reply to my e-mail with photos, as it's impossible to fit it as it is.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
I'm aware of the site, but I've never ordered before.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
Translated reviews
Response from LOFT ATTITUDE
We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
Very disappointed
Translated reviews
Response from LOFT ATTITUDE
Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Fast delivery and products that met our expectations.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
No worries about ordering and delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Delivered on time, but the experience of boxes being mishandled during the journey continues, as it does with many deliveries, this time without damage, but requiring a strict check in the presence of the delivery driver. Aren't there any carriers offering a guarantee "delivery intact"?
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Thank you for your comments. We would be delighted if a carrier offered this type of solution at a reasonable price. But unfortunately, with automation and the ever-increasing flow of parcels, we have to make do and overpack all our packages.
Hoping to see you soon on our site. Sincerely The Loft Attitude team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
4 times faster delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
I'd like to focus on the mirror itself...
Translated reviews
Response from LOFT ATTITUDE
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Difficult to obtain information while ordering.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very satisfied, fast delivery, too bad the instructions are not in French. Difficult to block Le Bras I phoned: a technician immediately gave me the solution. Very professional!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good order tracking.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Acceptable site perfect postal delivery
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2021
The chairs ordered arrived with glue stains... at over 600 euros, you'd expect better...
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/02/2021
Very dissatisfied we ask the cancellation of the order I send 3 mail no response and now I'm waiting for my refund!!!! Very disappointed
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Order...delivery......no disappointment......very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Relatively fast delivery Correct product
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
THE CHAIR HAS JUST ARRIVED... IT'S JUST BEAUTIFUL BUT WHAT I DIDN'T APPRECIATE AT ALL IS THAT I HAD TO PAY FRS 82.-- (ABOUT 75 EUROS EXTRA) TO RECEIVE THE PARCEL WHEN I HAD ALREADY PAID EURO 99.90 FOR DELIVERY!!!!!! THAT'S VERY VERY VERY EXPENSIVE TO SEND!!!! SO VERY DISAPPOINTED
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Product description conforms Delivery time a little longer than announced
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 