Customer reviews of LOFT ATTITUDE

Thank you for your positive feedback on the LOFT ATTITUDE product! We're delighted that your sister liked it too. Thank you for sharing your purchase experience with us. We hope you enjoy your new product.

Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We are really astonished by your comment because knowing very well the fragility of this article, we took care precisely to put protective foam at the level of the tail of Crocodile as well as at the level of the head with polystyrene we then closed this paperboard which we put in another paperboard with still protections in top and bottom of the paperboard. Your package was delivered on Saturday, October 2, and you never called us to report any problems. Then, 1 week later, we received this comment. Our customer service will contact you by phone to find out more. Sincerely Customer Service

I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.

Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."

Dear Customer, We confirm that we have received your photos and have forwarded your complaint to our supplier Kare Design. We will send you a new table without delay. Please do not hesitate to contact us should you require any further information. Sincerely, Loft Attitude Customer Service

Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service

We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.

Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.

Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.

Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service

Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service

Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.

Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!

Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.

Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.

Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team

We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.

Dear Customer, We have just read your comments and we will ask our Colissimo representative to open an investigation in order to find out what could have happened. We are sincerely sorry for this inconvenience. Our customer service remains at your entire disposal. Thank you for your understanding. The LOFT ATTITUDE team

Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team

Dear Customer, We are sorry to hear of your disappointment, but LOFT ATTITUDE strives to have competitive prices and will refund you the difference if you find a lower price elsewhere, simply by sending us a photo or a link proving a lower price than ours. Our Customer Service remains at your entire disposal for any further information you may require at 0494798212. Sincerely. The LOFT ATTITUDE team

Dear Customer, Following our telephone contact, we confirm that we have forwarded your complaint to our supplier, KARE DESIGN. Yours sincerely The LOFT ATTITUDE team

Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.

Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE

Dear Customer, We're sorry to hear about your disappointment with this product, but we can assure you that the frame is made of wood, not plastic.
The fabric under the seat is always stapled to the wood, as it is difficult to sew on wood. We checked your bench before dispatch and found no defects.
Please note that you have 14 days to return any product that does not give you complete satisfaction, but since 2015 this is the 14th bench that we have sold and we have never had any negative remark on this product. Our customer service will nevertheless pass on your remarks to our supplier KARE DESIGN.
Should you require any further information, please do not hesitate to contact us at 0494798212. Best regards LOFT ATTITUDE team

Hello,
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.

Thank you for your feedback. We take note of your feedback and will strive to continue improving our shipping services to provide you with a satisfactory experience in the future. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for placing your order with LOFT ATTITUDE.

Dear Customer, thank you for your feedback on our LOFT ATTITUDE online store. We make it a point of honour to process our customers' orders quickly, and are pleased that this is noticeable. We hope you are also satisfied with the products you have ordered. See you soon on our website!

Dear Customer, thank you for your feedback. We always listen to our customers and take your comments into account to improve your shopping experience on our LOFT ATTITUDE site. Thank you for your confidence and have a nice day.

We are sorry to hear that the product did not fully meet your expectations in terms of quality. We take note of your feedback and will work with our suppliers to improve communication so that the photos reflect the reality of the product as closely as possible. However, we are pleased to note that the packaging was satisfactory and the delivery went smoothly. We thank you for your feedback and hope to see you soon on our site.

Hello, we are sorry that you were not entirely satisfied with your purchase. We have taken note of your comment regarding the quality of the console and will pass this information on to our supplier. We would also like to thank you for your feedback on the condition of the box. We will work with our supplier to ensure that this does not happen again in the future, in order to guarantee delivery in the best possible conditions. Thank you for your trust and loyalty.

Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service

Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your shopping experience with us. Please do not hesitate to come back to us if you need anything.

Hello, we're sorry that your order was lost with Colissimo and that you had to send it again. We will do our utmost to ensure that this does not happen again in the future. Thank you for your feedback and your confidence.