Customer reviews of LOFT ATTITUDE

Thank you for your comment about our delivery time. We are sorry that this was an inconvenience for you. We take your comments on board and will do our best to improve our service. However, we are pleased that the rest of your experience has been positive. Please do not hesitate to contact us if you have any other suggestions or comments to share. See you soon on LOFT ATTITUDE!

Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team

Thank you for your feedback, we are sorry for the longer delivery time due to the holidays. We hope you were satisfied with your order.

Dear Customer, we are sorry to hear that you are not entirely satisfied with your product from LOFT ATTITUDE. We will do our best to improve our products in collaboration with our suppliers. Please let us know if you have any suggestions for improvement. Thank you for your feedback.

Good day Sir/Madam,

Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.

Yours faithfully
The LOFT ATTITUDE team.

Dear Customer, We have just taken note of your remarks, our customer service will contact you in order to bring you a solution. We have already sold more than 500 copies of this suspension since 2014, if the product did not correspond to the images, we would have stopped distributing it a long time ago. We remain at your entire disposal at 04 94 79 82 12. Our customer service is very competent to answer all your problems. Yours faithfully LOFT ATTITUDE

We are sorry that you were not fully satisfied with your purchase. We take note of your opinion and will do our best with our suppliers to improve quality. Thank you for sharing your experience with Loft Attitude.

Dear Customer, We confirm that we have received your photos only last Saturday and have forwarded them to our supplier Kare Design. We are now waiting for the reception of a new seat to be able to make the exchange. Don't worry, we haven't forgotten you, our customer service remains at your entire disposal at 0494798212. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry to hear about this problem. You could have reported it immediately to our customer service department on 04 94 79 82 12 or [email protected] so that we could replace the defective part. Please send us the photos so that we can forward them to our supplier and replace the part. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service

Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service

Thank you for your opinion and feedback on our luminaire. We are sorry to learn that the lampshade has gluing defects and markings. We will pass on this information and replace the lampshade at our expense. We hope that, in spite of these problems, you like the luminaire and that it gives you complete satisfaction in your interior decoration. Thank you again for your confidence, and see you soon on our site!

Hello, thank you for your review. We are sorry that you have received a product with a label mark on the velvet seat. Please do not hesitate to contact our customer service to find a solution to this problem. We hope you will be satisfied with your purchase despite this inconvenience. Have a nice day."

Thank you for your feedback. We have taken your comment into account and are doing our utmost to improve our delivery times with our service providers Colissimo and DB Schenker. We hope you will be fully satisfied with your next purchase on our site. Best regards.

Dear customer, Following your order for a chewing gum ball, we understand that our items are too modern for you and that our catalog only offers 3705 references, but we do not oblige anyone to order on our website. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service

Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE

Thank you for your positive feedback on the delivery of our LOFT ATTITUDE website. We are delighted that your order was delivered on time. Please do not hesitate to contact us if you require any further assistance. Thank you for choosing LOFT ATTITUDE.

Thank you for your feedback. We are sorry to hear that your experience at LOFT ATTITUDE did not live up to your expectations. Please do not hesitate to contact us with any suggestions you may have to help us improve our services. We hope to see you soon on our site.

Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service

Dear Customer, thank you for your feedback. Could you please tell us more about the elements that did not meet your expectations? We take into account every comment to improve our service and we wish to offer you a satisfactory experience on LOFT ATTITUDE. Thank you in advance for your valuable comments. Sincerely yours, the LOFT ATTITUDE team.

Dear customer,

Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.

Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.

Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.

We thank you for your understanding and remain at your disposal for any further questions or assistance.

Sincerely, the LOFT ATTITUDE team.

Dear Customer, We're very sorry for the inconvenience you've had to endure. We've been unlucky with your order, between our supplier's delay and the post office's subsequent loss and recovery of your parcel. Despite this, we've stayed close to you every day, keeping you informed of the various stages of the investigation right up to the final receipt of your order.
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service

Dear Customer, It is true that this is not a large armchair, but the dimensions are clearly indicated on our site and an adult can sit in it without any problem. We confirm that we have received your return and have re-credited your credit card for the full amount of your order. We are sincerely sorry that this armchair did not live up to your expectations and hope to see you again on our site to prove our seriousness and our desire to satisfy our customers. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just received your message and would like to confirm that we have checked your order before dispatch. We have opened the cardboard box on both sides and, as you can see, we have reinforced the protection with cardboard corners and polystyrene angles, but we did not notice the problem with the foot. Perhaps the foot was damaged during transport?
Perhaps the leg was subsequently damaged in transit? Please note that you can also send us photos and inform our customer service department at 0494798212 if you encounter this type of problem. We are sincerely sorry for the inconvenience. Thank you for your comments and understanding. Yours sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just received your message, thank you for sending us this type of information as we have never had a problem with this item. Please note that you can also inform our customer service department at 0494798212 when you encounter this type of problem. We are sorry for the inconvenience. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, Indeed, we check all our products to limit this kind of problem as much as possible, but as far as your problem is concerned, the slight mark in the wood is not visible at first glance, and we did not detect it when packing your parcel. However, we sent your photo to our supplier, but we have not received any feedback from them, so we will contact them again tomorrow to give you an answer. On the other hand, we have sent your photo to our supplier, but we haven't heard back from them, so we'll be contacting them again tomorrow to give you an answer. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience, but it is clearly indicated in red on our website that the VOODO knife holders are out of stock and on the product page : Availability: OUT OF STOCK, CONTACT US AT +33 (0)4 94 79 82 12 You could therefore contact our customer service department before placing your order. However, you will receive a full refund for this VODOO knife holder as soon as your last payment is received, and we hope to be able to find the supplier of this item again in the future. Thank you again for your understanding.
Best regards LOFT ATTITUDE Customer Service

Dear Customer, The quantity of chewing gum that you ordered is respected but indeed as we indicated to you by e-mail following your complaint the two missing colors are due to the fact that the chewing gum balls are now with natural dyes whereas on the photograph the dyes were artificial and are not manufactured any more. Also know that if the product does not correspond to your waitings you have 14 days to turn over it in its packing of origin against a refunding or a credit. Thank you for your comprehension.
Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience and confirm that we have refunded the full amount of your order to your bank account. We have informed our supplier SOCADIS of this lack of control because, as we told you by phone, this supplier only sends products directly to our customers. We have also withdrawn this reference from sale. We hope to have the chance to see you again on our website to prove our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service

Dear Customer, We confirm that we have received your photos and have already forwarded your complaint to our supplier. We plan to contact our supplier again tomorrow to proceed with the replacement of your bar stool during the course of the week. Thank you for your patience and understanding. Our customer service team remains at your disposal on 04 94 79 82 12 Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just been informed of your rating and we are very surprised by it. Indeed, we do not understand how difficult it was to return the product to us since we sent you our return conditions following your request by e-mail and your return was received without any problem with a full refund of your order the same day. You talk about uncertainty of being refunded, in this case you could also have had the uncertainty of not receiving your product when you ordered? Loft Attitude strives to create a relationship of trust with its customers by gathering their opinions and striving to provide them with complete satisfaction.
If you had ordered the same product on Amazon, you would have paid 20% more (Amazon's commission on our products) with strictly identical return conditions. We are sincerely sorry that you were unable to fix your Toledo off-center suspension. Nevertheless, we hope to see you again on our website. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We are aware of your comments and will pass on this information to our supplier, Kare Design, concerning these 2 bedside tables, as until now we have never had a problem with this item. Thank you for your understanding. Our customer service team is at your disposal at 0494798212 We look forward to receiving your return for a refund. Best regards Customer Service LOFT ATTITUDE

Dear Customer, We have just received your message, it's a pity, you should have called our customer service at 0494798212 we would have given you the solution to open your piggy bank without damaging it. We remain at your entire disposal. Best regards LOFT ATTITUDE Customer Service