The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Ordered December 13, received January 11, for glasses in stock, delivery in 48 hours, normally and not even a word of apology in the box (it was a gift for Christmas) If I had had them in 48 hours I would have put 5 stars, for packaging and speed but here, only 1.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We've just read your rating and, as we discussed with you over the phone, the problem was that Paypal had put your payment on hold and didn't authorize us to send your order.
To apologize for the delay, we did not send you a note of apology, but we did enclose with your 6 CUBA glasses a box of 9 PIERRE WHISKY GLACONS worth €14.90. Did you receive them in good condition? We are sincerely sorry for this incident and the inconvenience caused at Christmas time, but we hope to have the chance to see you again on our website to prove our seriousness and our desire to satisfy our customers.
Thank you for your understanding. Sincerely LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2018
No worries about delivery or packaging Is there any possibility of refund or return . I am very dissatisfied with the product
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your message and you have up to 14 days after receipt of your order to return the product you are not completely satisfied with, in exchange for a credit note or a full refund. Our customer service team is at your disposal on 04 94 79 82 12 for any further information you may require. Thank you for your understanding.
Thank you for your understanding. LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2018
- An unanswered request for product information, - No home delivery, only downstairs.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2017
Very long delivery time. However, the contact person was very friendly.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
good site, but you could also point out to foreign customers that customs duties are quite high.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
Slow and disorganized
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and in order to improve our services we would like to know more. Can you tell us what was slow? Because you placed an order on 08/12/2017 at 11:19:59 and we shipped the same day at 14:37:49 Can you also tell us what you found disorganized?
Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/08/2017
I left a message, still no answer 3 weeks later.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry we did not see your message, we will contact you by phone immediately to bring you satisfaction. Next time do not hesitate to contact directly our customer service at 04 94 79 82 81 Thank you for your understanding. Sincerely Loft Attitude customer service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/08/2017
An additional 35 Swiss francs in customs duties upon arrival. In addition to shipping and delivery costs, this doubled the price of my purchases.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just taken note of your rating and we do not understand your dissatisfaction because we did not charge you the 31.38€ of French VAT whereas the 35 Swiss Francs of customs tax represents 30.45€ i.e. a profit for you of 0.93€. Moreover we took charge of the 21.20€ carriage costs because your order exceeded 99€. We would thus like to be sure that this rating is indeed intended for us?
Sincerely Loft Attitude customer service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/07/2017
the site is easy to use
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, following our telephone contact we confirm that we have sent your photos to our supplier Kare Design who has taken charge of replacing the 3 wooden trays as quickly as possible. You should therefore receive them at home by the end of next week at the latest. Thank you for your understanding, our customer service remains at your disposal on 03 26 47 72 81. Sincerely Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2017
Hassle-free delivery but poor advice on how to use the product.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Nice article but it looks like a show model because the horn is damaged at the paint level, a disappointment.....
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/05/2017
bonjour je suis vraiment déçu cas acheter pour être un cadeau d'anniversaire et bingo pas reçu le date prévu et je me retrouve comment une con...mais pas grave je recommande a personne
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We're sorry to hear that you didn't receive your parcel on time. You placed your order on 22/05/17 at 9:40 a.m. and we dropped your parcel off at the post office the same day at 3:22 p.m. When we look at the tracking of your parcel on Colissimo.fr we can see that there was a problem with the collection point you chose as the parcel could not be delivered as planned on 24/05 and was therefore delivered to another relay point on 26/04. We therefore assume that the collection point you had chosen has not been updated by the post office as it must be closed or non-existent.
Once again, we are sincerely sorry and will pass on the information to Colissimo in order to open an investigation into this problem and obtain reimbursement of your shipping costs. Our customer service team remains at your entire disposal on 03 26 47 72 81 for any further information you may require.
Thank you for your understanding. LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/03/2017
the carrier's behavior is outrageous. He simply left the parcel in front of the building without telling anyone and then left. It's a good thing the concierge was nearby to pick it up, because the parcel could have been stolen.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Thank you for informing us about the inconvenience of your delivery. We will be able to pass on your information to our Colissimo customer service department, especially as this is a parcel that must be delivered against a signature, so we will ask for proof of delivery. Thank you for your understanding. Our customer service department remains at your disposal. Best regards, Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
Good and very good customer service
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2017
The person I spoke to on the phone was very professional. I think it's a supply problem that's damaging your image.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2017
Order broken on arrival and delivery time not respected
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have taken your comment into account, but when you placed your order it was specified that your mirror would be delivered within 15 days, and indeed there was a slight delay. We then contacted you by telephone to find out how the delivery went, and you told us that the mirror was a little damaged, but that this was acceptable, so we took the initiative of offering you a gift voucher on the same day. We apologize for this inconvenience and our customer service team remains at your disposal to prove our seriousness and desire to satisfy you.
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/02/2017
Disappointed
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
Very good site
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, The rating you have given us is only one star out of 5 and your comment is quite positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] www.loftattitude.com +33 (0)326 477 281
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/12/2016
The package I received doesn't really match the picture on the website. It's not good quality at all. Not suitable for my products. I regret having bought it
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, the majority of our customers are really satisfied with this item. We have also included several photos of the coffee capsule drawer to give you a good idea of the product and its function.
Please note that you have up to 14 days after receipt of your order to return the product you are not completely satisfied with for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/12/2016
Packaging deteriorated on arrival very disappointing because clock not presentable to be offered ....
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your message and are very sorry for the inconvenience. Your order was delivered on 19/12/16, so why didn't you contact us as soon as you received it if the packaging was damaged? We could have asked Colissimo to take charge of the problem.
Our customer service team is at your disposal on 03 26 47 72 81 or by e-mail at [email protected]. Sincerely Loft Attitude Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Soft attitude
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
The product is otherwise than it looks on the picture. The description says that it also fits the dolce gusto. I don't think it's made for it because you can only fit three and there's a few millimeters missing to fit a fourth row.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry to learn that the product does not fully meet your expectations. The photo shows the product with Nespresso capsules, Dolce Gusto capsules are larger in diameter so it is normal that we can not put as many, it is however possible to stack several drawers. Please note that you have 14 days after the date of receipt of your order to return the product or products that do not give you full satisfaction for exchange or refund. Thank you for your understanding. Sincerely, Customer Service Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2016
I thought I had found my product but ....
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation earlier today, we would like to confirm that we have received your photo of the defective Toledo suspension part. We will send you a replacement part tomorrow. We're very sorry about this inconvenience, as it's the first time we've had a problem of this type with this off-center suspension. Thank you for your understanding. Sincerely, Customer Service. Loft Attitude
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/08/2016
Fast shipping. Satisfied with my purchase.
Translated reviews
Response from LOFT ATTITUDE
Dear customer, The rating you have given us is only 2 out of 5 and your comment is rather positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] www.loftattitude.com +33 (0)326 477 281
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2016
Delivery. The condition of the box scared me.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2016
I received my order for a white Z design side table. The model is very pretty but I was disappointed because it was damaged and lacked packaging.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
INTERESTING SITE
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2016
I'm still waiting for the!!!! command
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Material hs on arrival
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/06/2016
the postage is advertised at 99 euros, but when I entered a promotion code, I was charged shipping costs - this is not commercial
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
Not easy to use... the customer service I got on the phone is top notch!!!!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2016
For an order placed on January 19, 2016, and delivered on May 19, 2016, I don't see what satisfaction we could have!!!!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/05/2016
Nice site but doesn't correspond to reality. Flashy.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2016
Delivery times too long
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/03/2016
The key ring took a week to arrive, the box was too big to fit in a letter box and had to be signed for (not specified when ordering) and when I opened the parcel, surprise, the key ring was damaged! Several little hitches... In short, 1st and last order on this site.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2016
bulb hard to find, hard to change, very dim light
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2016
To be seen, depending on how you respond to my problem ...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2016
Hello.
I am not happy with the delivery. It was written that my article will be delivered within max 72 hours. I have ordered it on March 22. Today we are March 29 and I am still waiting for the delivery. Nobody contacted me. Please take it into account before giving any promises. Thanks Best regards,
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2015
correct
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Items are relatively expensive
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 