The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Site navigation: very good. Welcome: very good. On the other hand, the delivery of such a heavy product at the bottom of the building is a shame. When I asked him for help, his reply was: "I'm not paid to..." A single person can't take care of a product delivered right to the curb! This service needs to be improved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
I don't have anything in particular to raise.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Delivery was a little long. 1 week later than the 15 days initially announced. In these vacation periods, this could have been complicated.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
I'm happy with the product and delivery. And great service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Package received in good condition, as shown in the photo! I do not regret this purchase
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Having received a defective part in my order, this part was replaced. Serious and attentive after-sales service.
Very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
very good fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Good overall service, I will return to this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
no comment
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We always listen to our customers and take your comments into account to improve your shopping experience on our LOFT ATTITUDE site. Thank you for your confidence and have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Perfect, despite the high shipping costs...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Well packaged, transport post a little long I recommend the site and I recommend without hesitation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Well-packaged product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2020
2 months of waiting for the shipment of the item supposedly out of stock when the product has always remained on sale promo with available product deliverable in 15 days during the 2 months of waiting, no response on the defects of the product (see below)
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Response from LOFT ATTITUDE
Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Clear site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Good site with lots of choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
The items are well presented, but updating availability sometimes seems to be a problem. This was the case for me, but immediately after placing my order I received a phone call from Loftattitude informing me of a longer delay and giving me the choice between a refund or waiting! An impeccable response!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
Terrible delivery man. I had to fight to get him to take back the pallet on which the parcel was strapped. Everything else he left. I live in the center of town in an apartment so this is a real problem.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Good equipment, except for the ball joints, which need to be tightened to death to prevent the assembly from gradually lowering on its own.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
The site is easy to use and delivery was fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Good, pleasant site with plenty of choice
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2020
the lamp tends to droop. On the other hand, it's a pity you can't adjust the length of the stem.
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Response from LOFT ATTITUDE
Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2019
I'm very satisfied. the globe is very well packaged. it's exactly what I wanted. i recommend this item.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
No problems with this order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/12/2019
Does not match article images.
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Response from LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, our customer service will contact you in order to bring you a solution. We have already sold more than 500 copies of this suspension since 2014, if the product did not correspond to the images, we would have stopped distributing it a long time ago. We remain at your entire disposal at 04 94 79 82 12. Our customer service is very competent to answer all your problems. Yours faithfully LOFT ATTITUDE
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
It's a pity we can't find a set of 2 industrial consoles, palmes de fer.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
The quality/price ratio of my order is not up to scratch and the return shipping costs are at the customer's expense... Very disappointing! I will no longer order from this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Interesting site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Ras!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Modern products good value for money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good readability
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
shipment, speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
The site is very good, but the Toledo off-center suspension is of deplorable quality with an arm attachment that doesn't hold in place, magnificent... in the photo only!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
well
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