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A
Rating: 1 out of 5
rotten
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Customer reviews of LOFT ATTITUDE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
Summary of reviews
The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
TB for the order but delivery still pending for 15 days. I followed up and everything was sorted out within 24 hours with apologies. Perfect
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Rating: 4 out of 5
Correct
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Rating: 2 out of 5
Having phoned after receiving the rocking-chair with holes in 3 places, and sent photos of the pierced seat, the person very kindly explained that they were sending me another seat more than 2 months later and after several calls I have received nothing I am very unpleasantly disappointed with this site.
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Response from LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos only last Saturday and have forwarded them to our supplier Kare Design. We are now waiting for the reception of a new seat to be able to make the exchange. Don't worry, we haven't forgotten you, our customer service remains at your entire disposal at 0494798212. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
good to very good
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Rating: 4 out of 5
Fast, careful shipping
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Rating: 4 out of 5
A little problem with the delay in processing the order, which arrived in 3 weeks instead of the 15 days announced. Well managed though, with a competent person answering when you call - rare enough these days to be worth mentioning!
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Rating: 4 out of 5
Super
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Rating: 4 out of 5
it's clear and easy to understand
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A
Rating: 4 out of 5
Delivery a little long, the rest is Tbien...!
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Rating: 1 out of 5
Material received on time. Defective part, however. A broken glass support. I had to make a mechanical repair by screwing the bracket back in place and drilling a 2 mm hole in the jamb to accommodate the screw. I can provide photos as proof.
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry to hear about this problem. You could have reported it immediately to our customer service department on 04 94 79 82 12 or [email protected] so that we could replace the defective part. Please send us the photos so that we can forward them to our supplier and replace the part. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
satisfied with the customer service and the delivery time, which was respected.
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Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Serious with a price on my order cheaper than elsewhere
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Rating: 1 out of 5
The item I received was damaged and broken. I contacted the site by email, no response. Then I contacted them by phone, I got a vague answer and no concrete solutions. 3 weeks later still no answer, no solution and no refund... No after-sales service, only your legal insurance can help!
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Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
Reactive and efficient service!
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Rating: 4 out of 5
Lack of visibility when ordering that the item is out of stock. Excellent order management and tracking
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Rating: 2 out of 5
The items on sale are too modern, there's not much choice, and I'd hoped to find some original gadgets, but it's the same stuff you find everywhere.
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Response from LOFT ATTITUDE
Dear customer, Following your order for a chewing gum ball, we understand that our items are too modern for you and that our catalog only offers 3705 references, but we do not oblige anyone to order on our website. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
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Rating: 4 out of 5
assured and rapid after-sales service gives confidence for the future.
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Rating: 4 out of 5
Just the dialog window that came up every 20 seconds despite having closed it was VERY annoying. If not, I'm satisfied with the service.
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Rating: 4 out of 5
Delivery announced 48h Actually 4d
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Rating: 4 out of 5
The order was received very quickly. The product was well packaged
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Rating: 4 out of 5
very professional.
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Rating: 4 out of 5
Very good.
Fast delivery. Product corresponds to my expectations.
Only regret other colors sold out.
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Fast delivery. Product corresponds to my expectations.
Only regret other colors sold out.
A
Rating: 1 out of 5
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
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Very disappointed
Response from LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
A
Rating: 4 out of 5
No problem at all
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Rating: 4 out of 5
RAS....
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Rating: 4 out of 5
Fairly clear website, but delivery costs a little high.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your rating. Please note that the delivery charge of 4.90€ that we charge you is only a participation because Colissimo charges us 6.92€ TTC for the delivery of your order in relay point. Hoping to see you soon on our website. Best regards LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
BIen
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Rating: 4 out of 5
Excellent material but very expensive on this site ...Perfect service ...Fast shipping ...High shipping costs compared to the small part delivered ...
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Response from LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, indeed for an article at 5.95€ it would have been preferable to choose the delivery in point relay at 4.90€ than a delivery at home more expensive at 6.90€. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer service
A
Rating: 1 out of 5
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
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Rating: 4 out of 5
well
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Rating: 4 out of 5
well
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Rating: 2 out of 5
see comments below
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. Could you please tell us more about the elements that did not meet your expectations? We take into account every comment to improve our service and we wish to offer you a satisfactory experience on LOFT ATTITUDE. Thank you in advance for your valuable comments. Sincerely yours, the LOFT ATTITUDE team.
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Rating: 4 out of 5
Magnificent decorative object, delivered within the promised 15 days, careful packaging (I was afraid for the ears), corresponds well to the photo... only better! Delighted with this purchase.
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Rating: 4 out of 5
Extremely fast delivery. Quality material.
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Rating: 4 out of 5
Great site for finding original and artistic decor! More photos would be great!
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Rating: 2 out of 5
Product arrived late and then lost by the post -colissimo.
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Response from LOFT ATTITUDE
Dear Customer, We're very sorry for the inconvenience you've had to endure. We've been unlucky with your order, between our supplier's delay and the post office's subsequent loss and recovery of your parcel. Despite this, we've stayed close to you every day, keeping you informed of the various stages of the investigation right up to the final receipt of your order.
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service
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Rating: 4 out of 5
Very good site and very good customer service I am very satisfied with lofattitude
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Rating: 4 out of 5
Order delivered on time. No complaints. Site clear and description ok Packaging product in cardboard box would need a little more protection. (Just placed in the large box).
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