Customer reviews of LOFT ATTITUDE

Dear Mrs. Smits,
Thank you for your feedback. To answer your question: yes, it is indeed a real Kare Design product, reference 64608 with the original EAN code 4025621646082. Regarding the weight: the item is made of polyresin, the material that Kare Design officially prescribes for this model, and weighs 2.2 kg, exactly according to the manufacturer's specifications. So it is not a defect, but a characteristic of this material. We have been an official partner of Kare Design for over twenty years and checked your item before shipping; it is identical to the samples we have sold before. Nevertheless, we will pass your comments on to the customer service and quality department of Kare Design at the headquarters in Munich.
Best regards,
Rodolphe – Loft Attitude

Hello Pascal, thank you very much for your comment. We are delighted that the furniture is true to the visual and that you like it. We take note of the slightly warped door and are sorry about that; we are also passing this valuable information on to our supplier Ixia, so that this finishing detail is closely monitored. Thank you again for your trust, the Loft Attitude team

Dear Oscar,

I completely understand your anger and I apologize for the situation you have had to endure. Such a long wait, with vague responses from our side, is totally unacceptable and does not reflect the quality of service we want to provide.

Our supplier experienced a significant delay with this reference and it took us a long time to obtain reliable information about the status of the shipment. Finally, we had to pass the goods through our warehouse to ensure they arrived in perfect condition.

We are glad to know that your order has finally arrived. We hope that the stools meet your expectations and that this experience has not left you with too negative an impression of Loft Attitude.

Rodolphe – Loft Attitude

Hello Heidi,

thank you very much for your review. We are very sorry for the inconvenience with the delivery.

We ship our packages from France with Colissimo, however, the delivery in Germany is subsequently handled by DPD. Unfortunately, we have no direct influence on their service quality and deeply regret the difficulties you had with DPD, even though you had provided your address correctly multiple times.

We confirm that the return has now arrived at our location and we have fully refunded your order.

Should you decide to reorder the item, it might be advisable to provide a different delivery address to avoid such problems in the future.

Once again, we sincerely apologize for this unpleasant experience and thank you for your understanding.

Best regards,
Rodolphe
LOFT ATTITUDE

Dear Victor,

We sincerely apologize for the inconvenience. Bank transfer payments must be manually checked on our bank account, and unfortunately, it sometimes happens that a payment is temporarily overlooked among the many transactions we receive daily.

Your payment was indeed executed correctly, but it escaped our attention. As soon as you informed us, we responded immediately and shipped your order right away.

Such a situation cannot occur with a card payment, as that automatically activates the preparation and shipping of the order on the same day.

We sincerely thank you for your understanding and hope to welcome you back to our website soon.

Best regards,
The Loft Attitude team

Dear Jesús,

We sincerely appreciate your feedback on LOFT ATTITUDE.
We regret that the table arrived with a scratch and that the closures are not functioning properly. Your opinion is very important to us and we will take your comments into account to improve our service.

We also invite you to send us some photos of the issues encountered to [email protected]
This will allow us to forward them to our supplier Kare Design in Germany so they can provide us with an appropriate response.

Best regards,
The LOFT ATTITUDE team

Dear Ron,

Thank you very much for your positive review of LOFT ATTITUDE. We are pleased to hear that you are satisfied with the price-quality ratio and the correct handling of your order. We appreciate your feedback and hope to serve you again in the future.

Best regards,
The LOFT ATTITUDE Team

Hello Béatrice, Thank you very much for your positive review of LOFT ATTITUDE. We are delighted that you are satisfied with the quality of our furniture and our service. We take note of your feedback regarding the delivery time, and we will strive to improve it in the future. Your satisfaction is our priority, and we hope to see you again soon! Best regards, The LOFT ATTITUDE team

Hello Philippe,

Thank you for your feedback and comments about our sales department. We are happy to hear that you appreciated our team. Concerning the color of the tables, we are sorry that they do not correspond to your expectations. Could you please send us some photos so that we can forward them to our supplier KARE Design in Germany. Please do not hesitate to contact us for further assistance.

Yours faithfully
The LOFT ATTITUDE team

Hello Adrienne,
We're sorry you weren't satisfied with the jewelry holder. As indicated in our terms and conditions of sale, return shipping costs are at the customer's expense. We understand that this can be an inconvenience, but this information is clearly specified at the time of purchase.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
The LOFT ATTITUDE team

Hello Audrey,
Thank you for taking the time to share your experience. We have taken into account your dissatisfaction and are very sorry. As mentioned in our previous email exchanges, we sent you a prepaid return slip to enable you to send the item back to us for a refund. We understand that you have finally decided to keep the product.
Kind regards,
The LOFT ATTITUDE team

Dear William, thank you for your positive feedback about our delivered product and the correct handling of the delivery. We are pleased to hear that you are satisfied with LOFT ATTITUDE. We will continue to do our best to provide the best possible service to our customers. Best regards, the team at LOFT ATTITUDE.

Dear Andrea,
We are sorry to learn that the glass globe for your gumball dispenser has arrived broken. In order to solve the problem as soon as possible, could you please send us some photos of the damaged globe to our customer service email address: [email protected]?
We thank you for your understanding and remain available for any further questions.
Looking forward to your feedback, we extend our warmest regards.
The Loft Attitude team

Hello Jaap,
Thank you for your review. We see that your comment was posted before you received your order. This order, placed on Dec. 19, was shipped from France on Dec. 21, but unfortunately had a longer delivery time than expected due to the usual rush of delivery services during the Christmas period. Your order was finally delivered to your address on January 2.
We apologize for the inconvenience and hope the product met your expectations. If you have any questions or need additional support, please do not hesitate to contact us.
We thank you for your understanding and are at your disposal.
Kind regards,
The team of Loft Attitude

Hello Malika,
Thank you for your feedback regarding the Toledo off-center suspension, part number 91442, purchased on our loftattitude.com website. We understand your frustration with the difficulty you are experiencing with the suspension mechanism, which does not seem to hold properly in the horizontal position.
We would like to assure you that this problem is known to our services and that several of our customers have been able to resolve it effectively. We advise you to tighten one of the suspension axles very firmly, possibly using pliers, to ensure greater stability. This should enable your suspension to maintain its position as desired.
Our customer service team will be happy to help you with any questions you may have. Please do not hesitate to contact us directly on 04 94 79 82 12. We are confident that our competent team will find a solution to your problem.
Best regards,
Rodolphe The LOFT ATTITUDE team

Thank you very much for your positive feedback, Annie! We're delighted you enjoyed your order. Don't hesitate to come back to us if you need other products from our collection. See you soon on our LOFT ATTITUDE website.

Dear Madame Lavoille,

There seems to be some confusion: the chairs were not ordered on our website, loftattitude.com. The customer review we are requesting relates specifically to the AXEL LOLAHOME oval marble bistro table, 120x60 cm.

Could you please re-evaluate your purchasing experience in light of this clarification?

Thank you in advance for your cooperation.

Yours faithfully

The Loft Attitude team

Thank you for taking the time to share your concerns regarding the delay in the delivery of your package. We apologize for any inconvenience this may have caused and we are sorry for any trouble.
We have checked the status of your order and understand that there was a routing error on March 7th. Fortunately, this issue was rectified, and the package was correctly redirected to Romania, departing Ireland on March 15th. We can confirm that your package was successfully delivered to you on April 1st.

We hope everything is in order with your order. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.
Thank you for your patience and understanding.
Kind regards,
Loft Attitude Customer Service

Thank you for your feedback, Jean Luc. We're sorry for the delay in delivery but delighted that you enjoyed the contact with our team. We will take your comment into account to improve our service. We look forward to seeing you again on our site.

Dear Customer,
We would like to thank you for your patience and understanding following our recent telephone conversation. As mentioned, our supplier was on vacation, which caused a slight delay in processing your complaint. As soon as it reopened yesterday, we worked immediately to provide you with a satisfactory solution.
We're delighted to have been able to satisfy you by providing you with compensation that lives up to your expectations.
Your satisfaction is our priority, and we are determined to maintain the level of service you expect.
We look forward to welcoming you back to our LOFT ATTITUDE site and remain at your disposal for any further assistance you may require.
Thank you very much for your confidence.
Yours faithfully
LOFT ATTITUDE Customer Service

Dear customer,

We have taken good note of your photos and have noticed the crack, probably due to transport. We would like to point out that during packing, no anomaly was detected, and to date, in view of our previous customer reviews, we have never encountered a similar problem with this jewelry box.

To remedy this situation, we immediately took the initiative of offering you a full refund of your order or replacement of the damaged item. We understand the importance of your satisfaction and have proceeded to refund you according to your preference.

We sincerely hope that this approach meets your expectations. Your satisfaction remains our top priority. We would like to assure you that this unfortunate shipping experience is an isolated one. We look forward to welcoming you back to our site, and to demonstrating our commitment to product quality and customer satisfaction.

Should you have any further questions or concerns, please do not hesitate to contact us.

We look forward to seeing you soon on our site.

Yours faithfully
LOFT ATTITUDE Customer Service

Dear customer,

Your comment comes as something of a surprise to us, as we have already sold 39 Blomus OBAR stainless steel unwinders without the slightest problem. This product, with its simple and robust design, is generally recognized for its reliability, which is why we are surprised by the difficulty you seem to have encountered.

Your satisfaction remains our priority, and we welcome any suggestions or additional information you may require.

Thank you for taking the time to share your opinion with us, as it enables us to constantly improve our services and meet our customers' expectations as fully as possible. Please do not hesitate to contact us should you require any further information or clarification.

Yours faithfully

The Loft Attitude team

Dear customer,

We would like to sincerely apologize for the delay in delivery of your order. Although the originally announced delivery time was 15 days, various logistical problems at our supplier Kare Design in Germany resulted in a 20-day delivery.

We understand the importance of receiving your items on time and deeply regret any inconvenience this may have caused. Although we are dependent on our suppliers and their logistical problems, rest assured that we are actively working to improve our services.

We appreciate your understanding and patience.

Yours faithfully

Loft Attitude Customer Service

Dear Customer, It's true that there was a 19-day wait between your order and delivery because the UMBRA coat rack was out of stock when you ordered it and we had to wait for our supplier to restock. We sincerely apologize for this long delay, but we are unfortunately dependent on our suppliers and their logistical constraints. Hoping to see you again on our loftattitude.com website to satisfy you even more on a future order. Thank you for your understanding. Sincerely Loft Attitude Customer Service

Thank you for your feedback, Jean-Philippe. We are sorry about the delivery time, we are doing our best to improve this point. We hope you enjoyed the product despite this. We take note of your comment and will do our best to improve. Thank you for your confidence.

Hello ANGELIQUE, thank you for your review of our LOFT ATTITUDE website. We are sorry that the packaging did not meet your expectations. We will pass on the information to our logistics team to improve this point. We confirm that the damaged lampshade will be replaced at our expense. We wish you a pleasant day. The LOFT ATTITUDE team.