The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
beautiful table ..... it's a shame that on 2 of the legs the stainless steel is bent or has been banged and it shows (magnifying glass effect)
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Response from LOFT ATTITUDE
Hello Beatrice, thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you have noticed a problem with some of the table legs. We take note of your remark and will do our best to improve our product. We hope this does not spoil your experience with our table. Thank you for your confidence. Have a nice day.
M
michel M.
Rating: 4 out of 5
following a purchase from 27/07/2022
well
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Guy C.
Rating: 3 out of 5
following a purchase from 16/05/2022
Apart from the missing nuts and washers (which I had to buy in a DIY store), there are scratches in several places on the chromed steel frames!
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Response from LOFT ATTITUDE
Thank you for your feedback, Guy. We're sorry for the inconvenience. We will pass on your comment to our supplier so that they can take it into account to improve the quality of their products. We hope you enjoy your Loft Attitude product.
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barreau D.
Rating: 4 out of 5
following a purchase from 31/03/2022
easy ordering and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
fast shipping correct price
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Good navigation. Delivery time very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
Perfect, order received very quickly, only downside, the site displays a more expensive price in 24 hours while the payment system is down the day before. Too bad, despite a comment no news from the company.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
Perfect order and delivery.
Quality product.
Only downside: 3-month delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
Very fast delivery, very careful packaging, very satisfied.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2022
Very disappointed damaged element on receipt of parcel
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Response from LOFT ATTITUDE
Dear Customer, Further to your e-mail of today we contacted you very quickly by telephone in order to know which element of the car was damaged, we thus await the photographs of the flattened exhaust pipe to transmit them to our supplier SOCADIS to see what solution it proposes to us. We are sincerely sorry for this inconvenience, which unfortunately can happen with the mistreatment of packages by delivery companies. We will get back to you as soon as we receive the photos. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Very pretty console.
The glass moves all the time, it arrived in a terrible state, very dirty, and some scratches are to be noted.
Despite my complaint, I sent photos and have not heard from her since.
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Response from LOFT ATTITUDE
Dear Customer, We will follow up with our supplier Kare Design in Germany who was closed during the holidays and give you an answer before the end of this week. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Lots of choice for pretty things.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Very fast delivery. The only problem was that I didn't manage to choose a relay point for my delivery, so I had to ask for home delivery and pay more ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order received quickly, however the pouf ordered is not compliant. It is sold as 65cm in diameter and is less than 55cm in diameter.
I called the store and the only response was that these were the dimensions given by their supplier and that they didn't check... unprofessional.
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Response from LOFT ATTITUDE
Hello, we are sorry that your order did not meet your expectations. We have taken your comments into account and will pass on the information to our supplier in order to improve the quality of our products. Thank you for your feedback. Sincerely, the LOFT ATTITUDE team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Fast, accurate delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Prompt delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Item ordered as a gift and was not opened immediately. Upon opening the article is broken and the seller accuses us of having broken it ourselves because we did not make a claim within 24 h. Indeed the anniversary was 4 days after receipt so opened 4 days later!!! The seller refused to refund us. I don't recommend this seller, who should blame the post office.
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Response from LOFT ATTITUDE
Dear Customer, We have sold 95 pieces of this black origami cat statue and have had no negative feedback apart from yours. In fact, in our general terms and conditions of sale, we ask our customers to check the items on receipt and to make a complaint within 24 hours so that we can take action against Colissimo, as otherwise we might be led to believe that the item has been broken after the parcel has been opened. And given the state of the cat in a thousand pieces, it's hard to believe that it can't be heard even without opening the parcel. Yours faithfully LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Fast delivery, but not in the time slot chosen, very well protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
Very satisfied with the furniture ordered, but the delivery time was very delayed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Disappointed the table is not in conformity and moreover it moves I returned my article I await my refund too bad
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Response from LOFT ATTITUDE
Dear Customer, This root table is made of natural solid wood. Each model is therefore different from the photo shown on the product sheet. If the customer wishes, we can send a photo of the models we have in stock. We confirm that we have received your return and have refunded your order in full to your Paypal account. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2021
Error in the transcription of the zip code. Delivery received two days late compared to the initially announced date for which I had taken a day off .... for nothing. Lost day .... I'll stop here with this seller ...
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Response from LOFT ATTITUDE
Dear Customer, Indeed you are right, we made a mistake when transcribing your postal code from 68260 to 68620 and we are sincerely sorry about it. This is the first time we've made a mistake of this kind with our DB SCHENKER carrier, and we hope we'll never make it again. We apologize once again. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
Good site, with lots of references. However, big problem with delivery. Colissimo changes the delivery destination and informs you late. Inevitably a place further away than the first. Not serious, especially in the countryside.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your feedback. We will contact our Colissimo account manager to find out the reason for this change of destination so that this incident does not happen again. Thank you for your understanding. Sincerely Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
It takes a long time before it arrives.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
my sister bought it in Nice, I loved it. I looked for it on the net with a gold glass and stainless steel coffee table, and bam I found it, I was thrilled and ordered it.
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the LOFT ATTITUDE product! We're delighted that your sister liked it too. Thank you for sharing your purchase experience with us. We hope you enjoy your new product.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
deadline respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Very nice products, reasonable prices, several months delivery time, certainly exceptional.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/10/2021
I order 6 blue chairs (in stock on the site) I am told that there are only 2 left; I change for dark gray I receive light gray; so-called delivery within 15 days, I receive 1 month later; the bolt axes are not those dug into the wood, wood file and infinite time to assemble them; I will not recommend you and you will not see me again; goodbye
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/09/2021
Item broken! Unprotected packaging! Thanks for the missed birthday present!!!
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Response from LOFT ATTITUDE
Dear Customer, We are really astonished by your comment because knowing very well the fragility of this article, we took care precisely to put protective foam at the level of the tail of Crocodile as well as at the level of the head with polystyrene we then closed this paperboard which we put in another paperboard with still protections in top and bottom of the paperboard. Your package was delivered on Saturday, October 2, and you never called us to report any problems. Then, 1 week later, we received this comment. Our customer service will contact you by phone to find out more. Sincerely Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Average product satisfaction
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Response from LOFT ATTITUDE
I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Satisfied. But a pity of the delay in the delivery, the 15 days deadline not respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
delivered in good condition and on time so "very good", remark below justifies the "good" only
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
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Response from LOFT ATTITUDE
Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
Beautiful proposals and variety of objects
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
Received with broken tray and very small table.
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Response from LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos and have forwarded your complaint to our supplier Kare Design. We will send you a new table without delay. Please do not hesitate to contact us should you require any further information. Sincerely, Loft Attitude Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
The order was promised within 48 hours. Ordered on the 2nd and scheduled for the 4th, it actually arrived on the 7th around noon. So don't be fooled by the 48 hours!
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Response from LOFT ATTITUDE
Dear Customer, We sent your order on 02/09 but unfortunately we are all dependent on the post office and their possible delays. We will of course pass on this information to our Colissimo account manager so that they can improve their commitments. We are sincerely sorry for this inconvenience and hope to see you soon on our site. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/09/2021
This purchase was a birthday present. You announced a delivery on Monday and I still have nothing on Thursday evening.
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Response from LOFT ATTITUDE
Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
the product, according to the photo available on the site, appears to be cordless, but on the other hand it must be plugged in to operate the lamp, so it does have a connecting cord
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Tt ok
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