Customer reviews of LOFT ATTITUDE

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
5 2 605 81% 4 434 13% 3 93 3% 2 43 1% 1 54 2%

Summary of reviews

The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.

Reviews 1, 3 and 4 stars

Reset filters
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Slight delay in delivery but phone call to explain the reason, perfect delivery, product well packaged, arrived in good condition and as we expected.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Good delivery time
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Friendly, pleasant driver
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
The product was out of stock. But I appreciated that I was always welcomed on the phone.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Order and delivery time as advertised. Communication with the salesman could be better. Clearly, having customers bothers him...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
everything went according to plan.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Despite perfect packaging, we have a slightly chipped corner of the table, which was not noticeable, given the weight of the package and the help of the deliveryman (which is rare) not enough time to unpack completely without risking exceeding the 15 minutes reserved for this purpose.
The table is beautiful and the finish is top-notch. I recommend this site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
I'm aware of the site, but I've never ordered before.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
Translated reviews
Response from LOFT ATTITUDE
We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
Very disappointed
Translated reviews
Response from LOFT ATTITUDE
Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Fast delivery and products that met our expectations.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
No worries about ordering and delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Delivered on time, but the experience of boxes being mishandled during the journey continues, as it does with many deliveries, this time without damage, but requiring a strict check in the presence of the delivery driver. Aren't there any carriers offering a guarantee "delivery intact"?
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Thank you for your comments. We would be delighted if a carrier offered this type of solution at a reasonable price. But unfortunately, with automation and the ever-increasing flow of parcels, we have to make do and overpack all our packages.
Hoping to see you soon on our site. Sincerely The Loft Attitude team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
4 times faster delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
I'd like to focus on the mirror itself...
Translated reviews
Response from LOFT ATTITUDE
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Difficult to obtain information while ordering.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very satisfied, fast delivery, too bad the instructions are not in French. Difficult to block Le Bras I phoned: a technician immediately gave me the solution. Very professional!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good order tracking.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Acceptable site perfect postal delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Order...delivery......no disappointment......very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Relatively fast delivery Correct product
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Product description conforms Delivery time a little longer than announced
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
I recommend this site. Careful packaging
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
Good.
Translated reviews
Response from LOFT ATTITUDE
Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Fine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
delivery on time and as ordered
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
order arrived on time without breakage. thank you
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
LATE DELIVERY
Translated reviews
Response from LOFT ATTITUDE
We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very satisfied, friendly site
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/11/2020
I did not receive anything following a lie of the deliveryman that I was not at home, the post office is of an incredible mediocrity, result parcel to recover with the post office, a shame as always the post office
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we will ask our Colissimo representative to open an investigation in order to find out what could have happened. We are sincerely sorry for this inconvenience. Our customer service remains at your entire disposal. Thank you for your understanding. The LOFT ATTITUDE team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Nothing to report
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Disappointed by the rendering which is not quite the same as on the photo. And, two days ago, I saw this article in a store near me for 70€ less. I regret this purchase.
If I'd known........
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, We are sorry to hear of your disappointment, but LOFT ATTITUDE strives to have competitive prices and will refund you the difference if you find a lower price elsewhere, simply by sending us a photo or a link proving a lower price than ours. Our Customer Service remains at your entire disposal for any further information you may require at 0494798212. Sincerely. The LOFT ATTITUDE team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Not consistent with photos and video. Enormous amount of poorly done finishing that corresponds to the work of amateur beginners. 400€ for a panther... mind-boggling, the casting doesn't exceed 50€. For connoisseurs, the problem is that on the site the object is in perfect condition, but you can't see anything up close, and the invisible base hides a lot of surprises. See you soon.
Translated reviews
Response from LOFT ATTITUDE
Dear Customer, Following our telephone contact, we confirm that we have forwarded your complaint to our supplier, KARE DESIGN. Yours sincerely The LOFT ATTITUDE team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
quick and easy
Translated reviews
We use cookies for audience measurement and improving user experience.