Customer reviews of LOFT ATTITUDE

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
5 2 605 81% 4 434 13% 3 93 3% 2 43 1% 1 54 2%

Summary of reviews

The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Excellent professionalism.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Positive point: No delivery charges! (only small downside: the parcel was supposed to be delivered to our home, but the deliveryman only left a delivery notice, even though we spent the week at home working from home... we had to take the car and go and pick up the parcel 20 minutes away and carry the 15kg).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Everything is well made thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
well
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
no specific comments
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
Good product but except for the ceiling support (rosette) which is too narrow - it should be 120mm.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
I'm thrilled with my purchase. I didn't expect this.
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Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/10/2020
The design is really nice, but the photo is misleading. On the website it says ......Material: black lacquered wood, black velvet fabric. In fact, the structure is not at all wood, the bench is ultra light and probably all plastic. Under the seat, the fabric is not sewn but ... poorly stapled, so we have the lining floating on both sides. Disappointing! The price is not at all in line with the quality of the product ... flashy Too bad
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Response from LOFT ATTITUDE
Dear Customer, We're sorry to hear about your disappointment with this product, but we can assure you that the frame is made of wood, not plastic.
The fabric under the seat is always stapled to the wood, as it is difficult to sew on wood. We checked your bench before dispatch and found no defects.
Please note that you have 14 days to return any product that does not give you complete satisfaction, but since 2015 this is the 14th bench that we have sold and we have never had any negative remark on this product. Our customer service will nevertheless pass on your remarks to our supplier KARE DESIGN.
Should you require any further information, please do not hesitate to contact us at 0494798212. Best regards LOFT ATTITUDE team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
First visit to the site. Must search a bit for articles.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Site navigation: very good. Welcome: very good. On the other hand, the delivery of such a heavy product at the bottom of the building is a shame. When I asked him for help, his reply was: "I'm not paid to..." A single person can't take care of a product delivered right to the curb! This service needs to be improved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
I don't have anything in particular to raise.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Lack of order tracking information
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Response from LOFT ATTITUDE
Hello,
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Delivery was a little long. 1 week later than the 15 days initially announced. In these vacation periods, this could have been complicated.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
I'm happy with the product and delivery. And great service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Correct delivery
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Response from LOFT ATTITUDE
Thank you for your feedback. We take note of your feedback and will strive to continue improving our shipping services to provide you with a satisfactory experience in the future. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for placing your order with LOFT ATTITUDE.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Package received in good condition, as shown in the photo! I do not regret this purchase
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Having received a defective part in my order, this part was replaced. Serious and attentive after-sales service.
Very satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
Fast order processing and receipt
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE online store. We make it a point of honour to process our customers' orders quickly, and are pleased that this is noticeable. We hope you are also satisfied with the products you have ordered. See you soon on our website!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
very good fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Good overall service, I will return to this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
The rendering in visu is not as good as on the photos, a little disappointed by the quality, otherwise well packaged product, good delivery tracking.
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Response from LOFT ATTITUDE
We are sorry to hear that the product did not fully meet your expectations in terms of quality. We take note of your feedback and will work with our suppliers to improve communication so that the photos reflect the reality of the product as closely as possible. However, we are pleased to note that the packaging was satisfactory and the delivery went smoothly. We thank you for your feedback and hope to see you soon on our site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Perfect, despite the high shipping costs...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Console not qualitative for the price. Carton very very damaged at all remove on delivery to check. So for a gift, not great.
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Response from LOFT ATTITUDE
Hello, we are sorry that you were not entirely satisfied with your purchase. We have taken note of your comment regarding the quality of the console and will pass this information on to our supplier. We would also like to thank you for your feedback on the condition of the box. We will work with our supplier to ensure that this does not happen again in the future, in order to guarantee delivery in the best possible conditions. Thank you for your trust and loyalty.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Well packaged, transport post a little long I recommend the site and I recommend without hesitation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Well-packaged product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Nothing to say.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Clear site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Good site with lots of choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
The items are well presented, but updating availability sometimes seems to be a problem. This was the case for me, but immediately after placing my order I received a phone call from Loftattitude informing me of a longer delay and giving me the choice between a refund or waiting! An impeccable response!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
Terrible delivery man. I had to fight to get him to take back the pallet on which the parcel was strapped. Everything else he left. I live in the center of town in an apartment so this is a real problem.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Good equipment, except for the ball joints, which need to be tightened to death to prevent the assembly from gradually lowering on its own.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Fine
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your shopping experience with us. Please do not hesitate to come back to us if you need anything.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Order lost, once I re-launched someone took into account the request.
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Response from LOFT ATTITUDE
Hello, we're sorry that your order was lost with Colissimo and that you had to send it again. We will do our utmost to ensure that this does not happen again in the future. Thank you for your feedback and your confidence.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Easy to use
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2020
The rest is fine.
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Response from LOFT ATTITUDE
Thank you for your comment about our delivery time. We are sorry that this was an inconvenience for you. We take your comments on board and will do our best to improve our service. However, we are pleased that the rest of your experience has been positive. Please do not hesitate to contact us if you have any other suggestions or comments to share. See you soon on LOFT ATTITUDE!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
The site is easy to use and delivery was fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Good, pleasant site with plenty of choice
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