Customer reviews of LOFT ATTITUDE

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
5 2 605 81% 4 434 13% 3 93 3% 2 43 1% 1 54 2%

Summary of reviews

The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2019
I'm very satisfied. the globe is very well packaged. it's exactly what I wanted. i recommend this item.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Delivery time a little long, but this must be qualified as the order was placed during the holiday season.
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Response from LOFT ATTITUDE
Thank you for your feedback, we are sorry for the longer delivery time due to the holidays. We hope you were satisfied with your order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
I'm not thrilled, I expected better.
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Response from LOFT ATTITUDE
Dear Customer, we are sorry to hear that you are not entirely satisfied with your product from LOFT ATTITUDE. We will do our best to improve our products in collaboration with our suppliers. Please let us know if you have any suggestions for improvement. Thank you for your feedback.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
No problems with this order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
The detailed specifications weren't mentioned, and the photo was an awful deterrent, so I had to phone to be sure. I was very well received, by the way.
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Response from LOFT ATTITUDE
Good day Sir/Madam,

Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.

Yours faithfully
The LOFT ATTITUDE team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
It's a pity we can't find a set of 2 industrial consoles, palmes de fer.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
The quality/price ratio of my order is not up to scratch and the return shipping costs are at the customer's expense... Very disappointing! I will no longer order from this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Interesting site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Ras!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Modern products good value for money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good readability
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
The parcel was well received and correctly packaged, but the product is mediocre considering the price.
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Response from LOFT ATTITUDE
We are sorry that you were not fully satisfied with your purchase. We take note of your opinion and will do our best with our suppliers to improve quality. Thank you for sharing your experience with Loft Attitude.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
shipment, speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
The site is very good, but the Toledo off-center suspension is of deplorable quality with an arm attachment that doesn't hold in place, magnificent... in the photo only!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
well
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/11/2019
rotten
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
TB for the order but delivery still pending for 15 days. I followed up and everything was sorted out within 24 hours with apologies. Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
good to very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Fast, careful shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2019
A little problem with the delay in processing the order, which arrived in 3 weeks instead of the 15 days announced. Well managed though, with a competent person answering when you call - rare enough these days to be worth mentioning!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/10/2019
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2019
it's clear and easy to understand
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2019
Delivery a little long, the rest is Tbien...!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/09/2019
Material received on time. Defective part, however. A broken glass support. I had to make a mechanical repair by screwing the bracket back in place and drilling a 2 mm hole in the jamb to accommodate the screw. I can provide photos as proof.
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry to hear about this problem. You could have reported it immediately to our customer service department on 04 94 79 82 12 or [email protected] so that we could replace the defective part. Please send us the photos so that we can forward them to our supplier and replace the part. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
satisfied with the customer service and the delivery time, which was respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Serious with a price on my order cheaper than elsewhere
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/07/2019
The item I received was damaged and broken. I contacted the site by email, no response. Then I contacted them by phone, I got a vague answer and no concrete solutions. 3 weeks later still no answer, no solution and no refund... No after-sales service, only your legal insurance can help!
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Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/07/2019
Reactive and efficient service!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Lack of visibility when ordering that the item is out of stock. Excellent order management and tracking
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2019
very good luminaire except lampshade many markings and gluing defects
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Response from LOFT ATTITUDE
Thank you for your opinion and feedback on our luminaire. We are sorry to learn that the lampshade has gluing defects and markings. We will pass on this information and replace the lampshade at our expense. We hope that, in spite of these problems, you like the luminaire and that it gives you complete satisfaction in your interior decoration. Thank you again for your confidence, and see you soon on our site!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2019
identical color but label mark drawn on the velvet seat (a little disappointed) to see if in time it will disappear....
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Response from LOFT ATTITUDE
Hello, thank you for your review. We are sorry that you have received a product with a label mark on the velvet seat. Please do not hesitate to contact our customer service to find a solution to this problem. We hope you will be satisfied with your purchase despite this inconvenience. Have a nice day."
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
faster delivery would have been appreciated!
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Response from LOFT ATTITUDE
Thank you for your feedback. We have taken your comment into account and are doing our utmost to improve our delivery times with our service providers Colissimo and DB Schenker. We hope you will be fully satisfied with your next purchase on our site. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2019
assured and rapid after-sales service gives confidence for the future.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Just the dialog window that came up every 20 seconds despite having closed it was VERY annoying. If not, I'm satisfied with the service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Delivery announced 48h Actually 4d
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
The order was received very quickly. The product was well packaged
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