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A
Rating: 4 out of 5
very professional.
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Customer reviews of LOFT ATTITUDE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
Summary of reviews
The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good.
Fast delivery. Product corresponds to my expectations.
Only regret other colors sold out.
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Fast delivery. Product corresponds to my expectations.
Only regret other colors sold out.
A
Rating: 1 out of 5
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
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Very disappointed
Response from LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
A
Rating: 4 out of 5
No problem at all
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A
Rating: 3 out of 5
delivery on time. RAS
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the delivery of our LOFT ATTITUDE website. We are delighted that your order was delivered on time. Please do not hesitate to contact us if you require any further assistance. Thank you for choosing LOFT ATTITUDE.
A
Rating: 4 out of 5
RAS....
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A
Rating: 4 out of 5
Fairly clear website, but delivery costs a little high.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your rating. Please note that the delivery charge of 4.90€ that we charge you is only a participation because Colissimo charges us 6.92€ TTC for the delivery of your order in relay point. Hoping to see you soon on our website. Best regards LOFT ATTITUDE Customer Service
A
Rating: 3 out of 5
no comment
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Response from LOFT ATTITUDE
Thank you for your feedback. We are sorry to hear that your experience at LOFT ATTITUDE did not live up to your expectations. Please do not hesitate to contact us with any suggestions you may have to help us improve our services. We hope to see you soon on our site.
A
Rating: 4 out of 5
BIen
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A
Rating: 4 out of 5
Excellent material but very expensive on this site ...Perfect service ...Fast shipping ...High shipping costs compared to the small part delivered ...
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Response from LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, indeed for an article at 5.95€ it would have been preferable to choose the delivery in point relay at 4.90€ than a delivery at home more expensive at 6.90€. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer service
A
Rating: 1 out of 5
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
well
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A
Rating: 3 out of 5
It would be great if delivery were up to scratch. When I order a chest of drawers, I expect a chest of drawers packed and delivered to the foot of my building, but not strapped to a pallet! Schenker doesn't seem to me to be suitable for deliveries to private customers.
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Response from LOFT ATTITUDE
Dear customer,
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
A
Rating: 3 out of 5
well-designed site
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A
Rating: 4 out of 5
Magnificent decorative object, delivered within the promised 15 days, careful packaging (I was afraid for the ears), corresponds well to the photo... only better! Delighted with this purchase.
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A
Rating: 4 out of 5
Extremely fast delivery. Quality material.
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A
Rating: 4 out of 5
Great site for finding original and artistic decor! More photos would be great!
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A
Rating: 3 out of 5
I didn't see on the photo that the table top was made of glass, I thought it was all orange lacquered metal, like the bottom tray and the leg, so I'm a bit disappointed because it doesn't look the same. I don't know if it was mentioned in the product description, I can't remember...
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A
Rating: 4 out of 5
Very good site and very good customer service I am very satisfied with lofattitude
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A
Rating: 4 out of 5
Order delivered on time. No complaints. Site clear and description ok Packaging product in cardboard box would need a little more protection. (Just placed in the large box).
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A
Rating: 4 out of 5
The site as a whole is very good, and so are the articles, but some sections are empty, which is a pity because the site is easy to use and understand.
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A
Rating: 4 out of 5
Beautiful furniture
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A
Rating: 4 out of 5
Happy with the site.
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A
Rating: 3 out of 5
loft Attitude perfect purchase and very fast (and thank you for the nice lollipop) but zero delivery no package tracking it was me who had to worry about it and the package was not even in the right name???? what a mess at colissimo !!!!
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
4 stars with nuance: A delivery time that was too long due to the fact that the product arrived with defects (tabletop with white stains) and I had to wait for a second product to arrive with the same defect, which was more pronounced (!). Loft Attitude therefore delivered the 1st product after tinting the table to reduce the stains, and apologized for the inconvenience with an appreciable commercial gesture. I ordered other products on the site thanks to this credit, but I'm waiting for their delivery, which is a bit slow (announced 48/72h after ordering) but not received after 6 days.
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A
Rating: 4 out of 5
Commitments kept. Fast delivery. Very well packed in 2 cardboard boxes + polystyrene moulding + plastic bag. Only small drawback: difficult to get rid of the polystyrene balls that stick absolutely everywhere (vacuum cleaner required). Above all, don't damage the packaging!
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A
Rating: 4 out of 5
Good product, good quality Fast delivery, solid packaging Good communication
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A
Rating: 4 out of 5
Easy-to-use website, easy-to-find product, on-time delivery.
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A
Rating: 4 out of 5
I haven't picked up my order
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Response from LOFT ATTITUDE
Dear customer, You placed your order on 26/12/18 at 8:48 am and we sent it the same day at 2:54 pm by Colissimo delivered against signature. According to your Colissimo tracking 6C07627406192 on laposte.fr The post office indicates that: on 29/12/18 Your package could not be delivered because the recipient was absent. It will be re-delivered on the next working day.
We have therefore opened an inquiry with Colissimo so that they can guarantee the delivery of your package as soon as possible. Thank you for your understanding. Our customer service remains at your disposal at 04 94 79 82 12 for the follow-up of this delivery. Sincerely LOFT ATTITUDE Customer Service
We have therefore opened an inquiry with Colissimo so that they can guarantee the delivery of your package as soon as possible. Thank you for your understanding. Our customer service remains at your disposal at 04 94 79 82 12 for the follow-up of this delivery. Sincerely LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
It is well
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A
Rating: 4 out of 5
the color is rather intense chocolate, but it looks good
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A
Rating: 4 out of 5
delivery times too long.
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A
Rating: 4 out of 5
Good delivery
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Fast delivery and very good order tracking. Very good shopping experience.
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A
Rating: 4 out of 5
Product as expected and well packaged. Delay a little long.
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A
Rating: 3 out of 5
disappointed
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Response from LOFT ATTITUDE
Dear Customer, We have just received your message, thank you for sending us this type of information as we have never had a problem with this item. Please note that you can also inform our customer service department at 0494798212 when you encounter this type of problem. We are sorry for the inconvenience. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
A
Rating: 4 out of 5
No way to track order on his account forced to call I savoor or is the delivery. Delivered as soon as advertised by the site.
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