Customer reviews of LOFT ATTITUDE

Dear Customer, We're sorry to hear that you didn't receive your parcel on time. You placed your order on 22/05/17 at 9:40 a.m. and we dropped your parcel off at the post office the same day at 3:22 p.m. When we look at the tracking of your parcel on Colissimo.fr we can see that there was a problem with the collection point you chose as the parcel could not be delivered as planned on 24/05 and was therefore delivered to another relay point on 26/04. We therefore assume that the collection point you had chosen has not been updated by the post office as it must be closed or non-existent.
Once again, we are sincerely sorry and will pass on the information to Colissimo in order to open an investigation into this problem and obtain reimbursement of your shipping costs. Our customer service team remains at your entire disposal on 03 26 47 72 81 for any further information you may require.
Thank you for your understanding. LOFT ATTITUDE customer service

Dear Customer, Thank you for your rating, the delivery time was a little slow because the product you ordered was reported out of stock when you placed your order, so we had to wait for our supplier to restock before delivering.
Regarding the debit before delivery, unfortunately our bank does not allow us to wait more than 7 days to collect payments by credit card, beyond this time they are definitely lost, however we keep the hands to refund partially or fully each customer within 48/72h. Hoping to have met your expectations and see you soon on our website. Sincerely, Customer Service Loft Attitude [email protected] +33 (0)326 477 281

Dear Customer, We have taken your comments into account, but you should be aware that postage costs for Switzerland are higher than for France. For your information, we paid 17.07€ for your 2kg Colissimo delivery against signature and we charged you 12.90€ for postage, so we covered the difference of 4.90€. We understand your dissatisfaction, but unfortunately we are dependent on the postage costs imposed by the Post Office.
Thank you for your understanding. Loft Attitude Customer Service

Dear Customer, We have taken into account your message concerning the somewhat long delivery time of your order. However, you placed your order on February 01 at 17:52 and we sent it the next day, February 02 at 11:37. We will contact our Colissimo customer service to find out the reason for this longer than expected delivery time. Thank you for your understanding, and we hope to see you soon on our site. Sincerely Loft Attitude Customer Service

Dear Customer, We have taken into account your comment about the Origamies statuettes. This lack of choice is due to the fact that the Origamie collection is discontinued by our supplier Kare Design. We hope to have met your expectations and to see you soon on our website. Sincerely, Loft Attitude Customer Service

Dear Customer, The rating you have given us is only one star out of 5 and your comment is quite positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] www.loftattitude.com +33 (0)326 477 281

Dear Customer, We are sorry that the product does not fully meet your expectations.
However, the majority of our customers are really satisfied with this item. We have also included several photos of the coffee capsule drawer to give you a good idea of the product and its function.
Please note that you have up to 14 days after receipt of your order to return the product you are not completely satisfied with for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service