The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Very good.
Fast delivery. Product corresponds to my expectations.
Only regret other colors sold out.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/06/2019
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
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Response from LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
No problem at all
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2019
RAS....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Fairly clear website, but delivery costs a little high.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your rating. Please note that the delivery charge of 4.90€ that we charge you is only a participation because Colissimo charges us 6.92€ TTC for the delivery of your order in relay point. Hoping to see you soon on our website. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2019
BIen
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Excellent material but very expensive on this site ...Perfect service ...Fast shipping ...High shipping costs compared to the small part delivered ...
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Response from LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, indeed for an article at 5.95€ it would have been preferable to choose the delivery in point relay at 4.90€ than a delivery at home more expensive at 6.90€. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/04/2019
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2019
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2019
Magnificent decorative object, delivered within the promised 15 days, careful packaging (I was afraid for the ears), corresponds well to the photo... only better! Delighted with this purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2019
Extremely fast delivery. Quality material.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2019
Great site for finding original and artistic decor! More photos would be great!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Very good site and very good customer service I am very satisfied with lofattitude
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
Order delivered on time. No complaints. Site clear and description ok Packaging product in cardboard box would need a little more protection. (Just placed in the large box).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
The site as a whole is very good, and so are the articles, but some sections are empty, which is a pity because the site is easy to use and understand.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2019
Beautiful furniture
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Happy with the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
4 stars with nuance: A delivery time that was too long due to the fact that the product arrived with defects (tabletop with white stains) and I had to wait for a second product to arrive with the same defect, which was more pronounced (!). Loft Attitude therefore delivered the 1st product after tinting the table to reduce the stains, and apologized for the inconvenience with an appreciable commercial gesture. I ordered other products on the site thanks to this credit, but I'm waiting for their delivery, which is a bit slow (announced 48/72h after ordering) but not received after 6 days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/12/2018
Commitments kept. Fast delivery. Very well packed in 2 cardboard boxes + polystyrene moulding + plastic bag. Only small drawback: difficult to get rid of the polystyrene balls that stick absolutely everywhere (vacuum cleaner required). Above all, don't damage the packaging!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
Good product, good quality Fast delivery, solid packaging Good communication
Dear customer, You placed your order on 26/12/18 at 8:48 am and we sent it the same day at 2:54 pm by Colissimo delivered against signature. According to your Colissimo tracking 6C07627406192 on laposte.fr The post office indicates that: on 29/12/18 Your package could not be delivered because the recipient was absent. It will be re-delivered on the next working day.
We have therefore opened an inquiry with Colissimo so that they can guarantee the delivery of your package as soon as possible. Thank you for your understanding. Our customer service remains at your disposal at 04 94 79 82 12 for the follow-up of this delivery. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
It is well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
the color is rather intense chocolate, but it looks good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2018
delivery times too long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2018
Good delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2018
Fast delivery and very good order tracking. Very good shopping experience.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/10/2018
Product as expected and well packaged. Delay a little long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/10/2018
No way to track order on his account forced to call I savoor or is the delivery. Delivered as soon as advertised by the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
Ras.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
The service is generally correct (order, delivery) but the quality of the product leaves something to be desired (scratches). Following a complaint to customer service, I was told that the supplier was being questioned about this, whereas each item is supposed to be checked before being sent. Since then, no news...
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Response from LOFT ATTITUDE
Dear Customer, Indeed, we check all our products to limit this kind of problem as much as possible, but as far as your problem is concerned, the slight mark in the wood is not visible at first glance, and we did not detect it when packing your parcel. However, we sent your photo to our supplier, but we have not received any feedback from them, so we will contact them again tomorrow to give you an answer. On the other hand, we have sent your photo to our supplier, but we haven't heard back from them, so we'll be contacting them again tomorrow to give you an answer. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/09/2018
5/5 is not awarded because it did not include the fact that the furniture had to be assembled (but very easy to assemble).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
Very nice site with products you can't find anywhere else.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2018
product delivered on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2018
I had a problem trying to pay with Paypal, but it went through by CB... Apart from that, nothing to report.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2018
Nothing to report
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2018
I was very disappointed when I received the purchased product, which in no way matched the photos. After consulting the after-sales service (who no longer replied), I should have read article 3/26, which states that photos are not necessarily revealing. As a result, I ended up with a completely different product than advertised in the photos, and one that didn't meet my expectations at all... Shame!
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Response from LOFT ATTITUDE
Dear Customer, The quantity of chewing gum that you ordered is respected but indeed as we indicated to you by e-mail following your complaint the two missing colors are due to the fact that the chewing gum balls are now with natural dyes whereas on the photograph the dyes were artificial and are not manufactured any more. Also know that if the product does not correspond to your waitings you have 14 days to turn over it in its packing of origin against a refunding or a credit. Thank you for your comprehension.
Sincerely LOFT ATTITUDE Customer Service
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