Customer reviews of LOFT ATTITUDE

Hello Jean-Pierre,

We sincerely thank you for your feedback and your compliments on our service, as well as on the attention given by Rodolphe. Your satisfaction is our priority, and we are delighted to have contributed to making your father's birthday memorable.

Do not hesitate to come back to us for any future requests.

Best regards,
The LOFT ATTITUDE team

Hello Laurenzo,
Thank you for taking the time to share your review. We are very sorry to hear that your experience with the Kare Design small bench did not live up to your expectations.
We value your feedback. In order to better understand the situation, could you please send us some photos of the defects to [email protected]. This will enable us to inform our supplier Kare Design as soon as possible.
We remain at your disposal and thank you in advance for your feedback.
Best regards,
The Loft Attitude team

Hello Nabil,
We're sorry to hear that your console has a slight deformation and that you have to force it to install the glass top. So that we can report this problem to our supplier SOCADIS, could you please send us some photos to [email protected].
Thank you very much for your cooperation, and we thank you in advance for your understanding.

Dear Customer, If we look at the tracking of your colissimo 6M18907359442 we can see that we sent it the day after your order on Monday 05 June and that it is waiting for you in the NANTES BRETAGNE Post Office 2 PLACE DE BRETAGNE 44000 NANTES According to the post office your parcel could not be delivered on Wednesday 7 June to the U EXPRESS due to an exceptional situation beyond their control. We sincerely apologize for this inconvenience. Please do not hesitate to contact us should you require any further information. Yours sincerely LOFT ATTITUDE Customer Service

Hello Claude, thank you for your review. We are sorry to hear that you were disappointed by the quality of the balloon. We take note of your comment and will do our utmost to improve the quality of our products. We look forward to satisfying you again on your next visit to our site.

Dear Customer, You specified: "BEFORE DELIVERING PHONE ME 1 H IN ADVANCE BECAUSE SOMETIMES ABSENT FROM HOME / TEL 06 .... "You then chose to have your order delivered to a post office, but we informed you by telephone at 12:00 on the day you placed your order that the delivery would leave directly from our supplier, SOCADIS, by appointment, and could not therefore be delivered to a relay point. Our supplier had indicated a delivery on Monday or Tuesday by GEODIS transport and they were indeed a little late as the appointment was made today (Wednesday, November 09). We were able to see that you were able to choose a delivery to your neighbor's house with GEODIS transport. We are sincerely sorry for the inconvenience caused by this delay, but we are unfortunately dependent on our suppliers and carriers. Sincerely, LOFT ATTITUDE Customer Service

Dear Customer, For your information, you placed your order on 01/03/2022 at 5:30 p.m. Your package could not leave the same day because parcels must be deposited before 4 p.m. at the post office logistics center. Your parcel therefore left the next day and was delivered 48 hours later on 4/03/2022 to the PICKUP CONSIGNE you had chosen. As far as the message is concerned, we didn't get any message apart from a request to make a gift package for a wedding present, but unfortunately we don't offer this service for technical and logistical reasons. We hope you will understand that we have done our best to satisfy you and deliver a relatively fragile product in perfect condition as quickly as possible. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service

Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.

Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE

Dear Customer, thank you for your feedback. We always listen to our customers and take your comments into account to improve your shopping experience on our LOFT ATTITUDE site. Thank you for your confidence and have a nice day.

Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team

Dear Customer, We have just taken note of your remarks, our customer service will contact you in order to bring you a solution. We have already sold more than 500 copies of this suspension since 2014, if the product did not correspond to the images, we would have stopped distributing it a long time ago. We remain at your entire disposal at 04 94 79 82 12. Our customer service is very competent to answer all your problems. Yours faithfully LOFT ATTITUDE

Dear Customer, We confirm that we have received your photos only last Saturday and have forwarded them to our supplier Kare Design. We are now waiting for the reception of a new seat to be able to make the exchange. Don't worry, we haven't forgotten you, our customer service remains at your entire disposal at 0494798212. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service

Dear customer, Following your order for a chewing gum ball, we understand that our items are too modern for you and that our catalog only offers 3705 references, but we do not oblige anyone to order on our website. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service

Dear Customer, thank you for your feedback. Could you please tell us more about the elements that did not meet your expectations? We take into account every comment to improve our service and we wish to offer you a satisfactory experience on LOFT ATTITUDE. Thank you in advance for your valuable comments. Sincerely yours, the LOFT ATTITUDE team.

Dear Customer, We're very sorry for the inconvenience you've had to endure. We've been unlucky with your order, between our supplier's delay and the post office's subsequent loss and recovery of your parcel. Despite this, we've stayed close to you every day, keeping you informed of the various stages of the investigation right up to the final receipt of your order.
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service

Dear Customer, It is true that this is not a large armchair, but the dimensions are clearly indicated on our site and an adult can sit in it without any problem. We confirm that we have received your return and have re-credited your credit card for the full amount of your order. We are sincerely sorry that this armchair did not live up to your expectations and hope to see you again on our site to prove our seriousness and our desire to satisfy our customers. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just received your message and would like to confirm that we have checked your order before dispatch. We have opened the cardboard box on both sides and, as you can see, we have reinforced the protection with cardboard corners and polystyrene angles, but we did not notice the problem with the foot. Perhaps the foot was damaged during transport?
Perhaps the leg was subsequently damaged in transit? Please note that you can also send us photos and inform our customer service department at 0494798212 if you encounter this type of problem. We are sincerely sorry for the inconvenience. Thank you for your comments and understanding. Yours sincerely LOFT ATTITUDE Customer Service

Dear Customer, We are very sorry for this inconvenience and confirm that we have refunded the full amount of your order to your bank account. We have informed our supplier SOCADIS of this lack of control because, as we told you by phone, this supplier only sends products directly to our customers. We have also withdrawn this reference from sale. We hope to have the chance to see you again on our website to prove our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service

Dear Customer, We confirm that we have received your photos and have already forwarded your complaint to our supplier. We plan to contact our supplier again tomorrow to proceed with the replacement of your bar stool during the course of the week. Thank you for your patience and understanding. Our customer service team remains at your disposal on 04 94 79 82 12 Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just read your comments and in order to improve our services we would like to know more. Can you tell us what was slow? Because you placed an order on 08/12/2017 at 11:19:59 and we shipped the same day at 14:37:49 Can you also tell us what you found disorganized?
Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service

Dear Customer, We have just taken note of your rating and we do not understand your dissatisfaction because we did not charge you the 31.38€ of French VAT whereas the 35 Swiss Francs of customs tax represents 30.45€ i.e. a profit for you of 0.93€. Moreover we took charge of the 21.20€ carriage costs because your order exceeded 99€. We would thus like to be sure that this rating is indeed intended for us?
Sincerely Loft Attitude customer service

Dear Customer, We are very sorry for this inconvenience, following our telephone contact we confirm that we have sent your photos to our supplier Kare Design who has taken charge of replacing the 3 wooden trays as quickly as possible. You should therefore receive them at home by the end of next week at the latest. Thank you for your understanding, our customer service remains at your disposal on 03 26 47 72 81. Sincerely Loft Attitude Customer Service

Dear Customer, Thank you for informing us about the inconvenience of your delivery. We will be able to pass on your information to our Colissimo customer service department, especially as this is a parcel that must be delivered against a signature, so we will ask for proof of delivery. Thank you for your understanding. Our customer service department remains at your disposal. Best regards, Loft Attitude

Dear Customer, We have taken your comment into account, but when you placed your order it was specified that your mirror would be delivered within 15 days, and indeed there was a slight delay. We then contacted you by telephone to find out how the delivery went, and you told us that the mirror was a little damaged, but that this was acceptable, so we took the initiative of offering you a gift voucher on the same day. We apologize for this inconvenience and our customer service team remains at your disposal to prove our seriousness and desire to satisfy you.
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service

Dear Customer, We are sorry that the product does not fully meet your expectations.
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service

Dear Customer, We have just received your message and are very sorry for the inconvenience. Your order was delivered on 19/12/16, so why didn't you contact us as soon as you received it if the packaging was damaged? We could have asked Colissimo to take charge of the problem.
Our customer service team is at your disposal on 03 26 47 72 81 or by e-mail at [email protected]. Sincerely Loft Attitude Customer Service

Dear customer, The rating you have given us is only 2 out of 5 and your comment is rather positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] www.loftattitude.com +33 (0)326 477 281