The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
After buying a mirror, which was delivered to me broken, which I could not check the state, within 20 minutes, as you recommend, I did what was necessary to repair it. I would have liked a commercial gesture, but nothing. 350 euros for the purchase and 150 euros for the repair.
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Response from LOFT ATTITUDE
Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Coffee table as ordered and delivered promptly. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/09/2020
Product conforms to expectations, very beautiful. Arrived very quickly. Serious site that I recommend! Professional team!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Satisfied with the site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
First visit to the site. Must search a bit for articles.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Fast and perfect packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Good contact with the seller Very commercial Recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/09/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
a clear and precise follow-up and a delivery time of 3 days is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2020
Very commercial, flexible and solution-oriented. Thanks to Loft Attitude for making the delivery go so smoothly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Fast shipping, careful packaging? Friendly and available seller
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
We appreciated the speed with which the order was finalized and dispatched, as well as the availability of the Croix Valmer branch and its concern to ensure problem-free delivery. We were equally impressed by the DB Shenker branch in Lorient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/09/2020
I discovered this site because I fell in love with a lamp. Fast and efficient delivery. I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/09/2020
Fast, well-packaged delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Fast delivery and contents in conformity. Nice product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
Order delivered promptly and product as described. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/08/2020
Very good, on-time delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
Product as described Very fast delivery I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2020
Hassle-free, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
ease of use speed of delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
Everything is impeccable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Very fast delivery. Beautiful items.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Serious site, beautiful and high quality product, fast shipping, perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Perfect and delivered very quickly Delighted with my purchase I recommend Serious site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Site navigation: very good. Welcome: very good. On the other hand, the delivery of such a heavy product at the bottom of the building is a shame. When I asked him for help, his reply was: "I'm not paid to..." A single person can't take care of a product delivered right to the curb! This service needs to be improved.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Clear site with beautiful products and easy navigation offering many choices
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Fast and efficient. Postage a little expensive compared to other sites with the same delivery times.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good, fast shipping, impeccable service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
I don't have anything in particular to raise.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Reasonable prices. Fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Easy to navigate. Fast delivery. Well packaged product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
Performance in line with expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
Order received quickly. Super neat packaging. I recommend +++.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
good follow-up RAS
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
I am very happy with my purchase on the site.
My order was ready and shipped the next day, with a wide choice of pick-up points and for a very reasonable price.
I received my parcel within 3 days.
Point for improvement: the site's adaptation to a smartphone page wasn't always up to scratch, and I had to click several times to validate actions.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Well-designed site. Navigation is simple and easy.
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