Customer reviews of LOFT ATTITUDE

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 229 published reviews
5 2 605 81% 4 434 13% 3 93 3% 2 43 1% 1 54 2%

Summary of reviews

The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
Perfect order and delivery.
Quality product.
Only downside: 3-month delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
Very fast delivery, very careful packaging, very satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Very pretty console.
The glass moves all the time, it arrived in a terrible state, very dirty, and some scratches are to be noted.
Despite my complaint, I sent photos and have not heard from her since.
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Response from LOFT ATTITUDE
Dear Customer, We will follow up with our supplier Kare Design in Germany who was closed during the holidays and give you an answer before the end of this week. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Lots of choice for pretty things.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Very fast delivery. The only problem was that I didn't manage to choose a relay point for my delivery, so I had to ask for home delivery and pay more ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order received quickly, however the pouf ordered is not compliant. It is sold as 65cm in diameter and is less than 55cm in diameter.
I called the store and the only response was that these were the dimensions given by their supplier and that they didn't check... unprofessional.
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Response from LOFT ATTITUDE
Hello, we are sorry that your order did not meet your expectations. We have taken your comments into account and will pass on the information to our supplier in order to improve the quality of our products. Thank you for your feedback. Sincerely, the LOFT ATTITUDE team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Fast, accurate delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Prompt delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Fast delivery, but not in the time slot chosen, very well protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
Very satisfied with the furniture ordered, but the delivery time was very delayed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
Good site, with lots of references. However, big problem with delivery. Colissimo changes the delivery destination and informs you late. Inevitably a place further away than the first. Not serious, especially in the countryside.
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your feedback. We will contact our Colissimo account manager to find out the reason for this change of destination so that this incident does not happen again. Thank you for your understanding. Sincerely Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
It takes a long time before it arrives.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
my sister bought it in Nice, I loved it. I looked for it on the net with a gold glass and stainless steel coffee table, and bam I found it, I was thrilled and ordered it.
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the LOFT ATTITUDE product! We're delighted that your sister liked it too. Thank you for sharing your purchase experience with us. We hope you enjoy your new product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
deadline respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Very nice products, reasonable prices, several months delivery time, certainly exceptional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
Very unhappy. One of the screws doesn't fit properly, so the assembly isn't perfect. Also, on the photo on the website, a hole under the tabletop doesn't appear, even though it does exist.
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Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Average product satisfaction
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Response from LOFT ATTITUDE
I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Satisfied. But a pity of the delay in the delivery, the 15 days deadline not respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
delivered in good condition and on time so "very good", remark below justifies the "good" only
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
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Response from LOFT ATTITUDE
Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
Beautiful proposals and variety of objects
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
The order was promised within 48 hours. Ordered on the 2nd and scheduled for the 4th, it actually arrived on the 7th around noon. So don't be fooled by the 48 hours!
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Response from LOFT ATTITUDE
Dear Customer, We sent your order on 02/09 but unfortunately we are all dependent on the post office and their possible delays. We will of course pass on this information to our Colissimo account manager so that they can improve their commitments. We are sincerely sorry for this inconvenience and hope to see you soon on our site. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
the product, according to the photo available on the site, appears to be cordless, but on the other hand it must be plugged in to operate the lamp, so it does have a connecting cord
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Tt ok
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Slight delay in delivery but phone call to explain the reason, perfect delivery, product well packaged, arrived in good condition and as we expected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Good delivery time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Friendly, pleasant driver
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
The product was out of stock. But I appreciated that I was always welcomed on the phone.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2021
No response to complaint or product refund
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Response from LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Order and delivery time as advertised. Communication with the salesman could be better. Clearly, having customers bothers him...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
everything went according to plan.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Despite perfect packaging, we have a slightly chipped corner of the table, which was not noticeable, given the weight of the package and the help of the deliveryman (which is rare) not enough time to unpack completely without risking exceeding the 15 minutes reserved for this purpose.
The table is beautiful and the finish is top-notch. I recommend this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
One leg is badly welded, I'm waiting for a reply to my e-mail with photos, as it's impossible to fit it as it is.
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Response from LOFT ATTITUDE
Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
I'm aware of the site, but I've never ordered before.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
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Response from LOFT ATTITUDE
We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
Very disappointed
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Response from LOFT ATTITUDE
Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Fast delivery and products that met our expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
No worries about ordering and delivery.
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