The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Delivered on time, but the experience of boxes being mishandled during the journey continues, as it does with many deliveries, this time without damage, but requiring a strict check in the presence of the delivery driver. Aren't there any carriers offering a guarantee "delivery intact"?
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Response from LOFT ATTITUDE
Dear Customer, Thank you for your comments. We would be delighted if a carrier offered this type of solution at a reasonable price. But unfortunately, with automation and the ever-increasing flow of parcels, we have to make do and overpack all our packages.
Hoping to see you soon on our site. Sincerely The Loft Attitude team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
4 times faster delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
I'd like to focus on the mirror itself...
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Response from LOFT ATTITUDE
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Difficult to obtain information while ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very satisfied, fast delivery, too bad the instructions are not in French. Difficult to block Le Bras I phoned: a technician immediately gave me the solution. Very professional!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good order tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Acceptable site perfect postal delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2021
The chairs ordered arrived with glue stains... at over 600 euros, you'd expect better...
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/02/2021
Very dissatisfied we ask the cancellation of the order I send 3 mail no response and now I'm waiting for my refund!!!! Very disappointed
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Response from LOFT ATTITUDE
Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
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Response from LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Order...delivery......no disappointment......very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Relatively fast delivery Correct product
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
THE CHAIR HAS JUST ARRIVED... IT'S JUST BEAUTIFUL BUT WHAT I DIDN'T APPRECIATE AT ALL IS THAT I HAD TO PAY FRS 82.-- (ABOUT 75 EUROS EXTRA) TO RECEIVE THE PARCEL WHEN I HAD ALREADY PAID EURO 99.90 FOR DELIVERY!!!!!! THAT'S VERY VERY VERY EXPENSIVE TO SEND!!!! SO VERY DISAPPOINTED
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Response from LOFT ATTITUDE
Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Product description conforms Delivery time a little longer than announced
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
I recommend this site. Careful packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
Good.
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Response from LOFT ATTITUDE
Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
delivery on time and as ordered
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
The object is decorative but it's not made of wood but of mdf (crushed wood fibers), so it's not what I expected. And even if the packaging wasn't damaged (apart from the corners) when I opened it, one of the elements was broken. The order and delivery were processed extremely quickly and without a hitch! Too bad in the end I'm still disappointed.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
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Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
order arrived on time without breakage. thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
LATE DELIVERY
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Response from LOFT ATTITUDE
We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very satisfied, friendly site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
quick and easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Excellent professionalism.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Positive point: No delivery charges! (only small downside: the parcel was supposed to be delivered to our home, but the deliveryman only left a delivery notice, even though we spent the week at home working from home... we had to take the car and go and pick up the parcel 20 minutes away and carry the 15kg).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Everything is well made thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
well
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
no specific comments
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
Good product but except for the ceiling support (rosette) which is too narrow - it should be 120mm.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
I'm thrilled with my purchase. I didn't expect this.
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Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2020
After buying a mirror, which was delivered to me broken, which I could not check the state, within 20 minutes, as you recommend, I did what was necessary to repair it. I would have liked a commercial gesture, but nothing. 350 euros for the purchase and 150 euros for the repair.
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Response from LOFT ATTITUDE
Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
First visit to the site. Must search a bit for articles.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Site navigation: very good. Welcome: very good. On the other hand, the delivery of such a heavy product at the bottom of the building is a shame. When I asked him for help, his reply was: "I'm not paid to..." A single person can't take care of a product delivered right to the curb! This service needs to be improved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
I don't have anything in particular to raise.
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