The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
The elephant is very light, weak stuff for this price, but I don't feel like returning it. Better accustomed to Kare Design. Is it really real??
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Response from LOFT ATTITUDE
Dear Mrs. Smits,
Thank you for your feedback. To answer your question: yes, it is indeed a real Kare Design product, reference 64608 with the original EAN code 4025621646082. Regarding the weight: the item is made of polyresin, the material that Kare Design officially prescribes for this model, and weighs 2.2 kg, exactly according to the manufacturer's specifications. So it is not a defect, but a characteristic of this material. We have been an official partner of Kare Design for over twenty years and checked your item before shipping; it is identical to the samples we have sold before. Nevertheless, we will pass your comments on to the customer service and quality department of Kare Design at the headquarters in Munich.
Best regards,
Rodolphe – Loft Attitude
V
Victor B.
Rating: 3 out of 5
following a purchase from 16/10/2025
It took a very long time and I had to follow up myself to get the goods delivered. Received payment requests while we had already paid. The excuse..., "sorry we overlooked that". Pffff....
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Response from LOFT ATTITUDE
Dear Victor,
We sincerely apologize for the inconvenience. Bank transfer payments must be manually checked on our bank account, and unfortunately, it sometimes happens that a payment is temporarily overlooked among the many transactions we receive daily.
Your payment was indeed executed correctly, but it escaped our attention. As soon as you informed us, we responded immediately and shipped your order right away.
Such a situation cannot occur with a card payment, as that automatically activates the preparation and shipping of the order on the same day.
We sincerely thank you for your understanding and hope to welcome you back to our website soon.
Best regards,
The Loft Attitude team
J
Jesus S.
Rating: 3 out of 5
following a purchase from 15/10/2025
Although the delivery was very fast, the table arrived with a slightly scratched edge and the lid closures do not open well.
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Response from LOFT ATTITUDE
Dear Jesús,
We sincerely appreciate your feedback on LOFT ATTITUDE.
We regret that the table arrived with a scratch and that the closures are not functioning properly. Your opinion is very important to us and we will take your comments into account to improve our service.
We also invite you to send us some photos of the issues encountered to [email protected]
This will allow us to forward them to our supplier Kare Design in Germany so they can provide us with an appropriate response.
Best regards,
The LOFT ATTITUDE team
P
Philippe P.
Rating: 3 out of 5
following a purchase from 18/12/2024
The sales department was very friendly and accommodating, but the color of the two small tables we received was nothing like the one shown on the website.
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Response from LOFT ATTITUDE
Hello Philippe,
Thank you for your feedback and comments about our sales department. We are happy to hear that you appreciated our team. Concerning the color of the tables, we are sorry that they do not correspond to your expectations. Could you please send us some photos so that we can forward them to our supplier KARE Design in Germany. Please do not hesitate to contact us for further assistance.
Yours faithfully
The LOFT ATTITUDE team
M
Marc B.
Rating: 3 out of 5
following a purchase from 26/04/2023
Delivery time too long
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Response from LOFT ATTITUDE
Dear Customer, It's true that there was a 19-day wait between your order and delivery because the UMBRA coat rack was out of stock when you ordered it and we had to wait for our supplier to restock. We sincerely apologize for this long delay, but we are unfortunately dependent on our suppliers and their logistical constraints. Hoping to see you again on our loftattitude.com website to satisfy you even more on a future order. Thank you for your understanding. Sincerely Loft Attitude Customer Service
J
Jean -philippe P.
Rating: 3 out of 5
following a purchase from 25/12/2022
Product conforms to the order but delivery time is rather long.
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Response from LOFT ATTITUDE
Thank you for your feedback, Jean-Philippe. We are sorry about the delivery time, we are doing our best to improve this point. We hope you enjoyed the product despite this. We take note of your comment and will do our best to improve. Thank you for your confidence.
A
ANGELIQUE L.
Rating: 3 out of 5
following a purchase from 19/11/2022
Very fast shipping, but packaging needs to be reviewed. When I opened the parcel, although it did not seem damaged, the screws were rolling in the bottom of the box, the lampshade although it was packed in another box inside was damaged, a voire that it had been packed damaged
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Response from LOFT ATTITUDE
Hello ANGELIQUE, thank you for your review of our LOFT ATTITUDE website. We are sorry that the packaging did not meet your expectations. We will pass on the information to our logistics team to improve this point. We confirm that the damaged lampshade will be replaced at our expense. We wish you a pleasant day. The LOFT ATTITUDE team.
B
Beatrice L.
Rating: 3 out of 5
following a purchase from 20/09/2022
beautiful table ..... it's a shame that on 2 of the legs the stainless steel is bent or has been banged and it shows (magnifying glass effect)
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Response from LOFT ATTITUDE
Hello Beatrice, thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you have noticed a problem with some of the table legs. We take note of your remark and will do our best to improve our product. We hope this does not spoil your experience with our table. Thank you for your confidence. Have a nice day.
G
Guy C.
Rating: 3 out of 5
following a purchase from 16/05/2022
Apart from the missing nuts and washers (which I had to buy in a DIY store), there are scratches in several places on the chromed steel frames!
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Response from LOFT ATTITUDE
Thank you for your feedback, Guy. We're sorry for the inconvenience. We will pass on your comment to our supplier so that they can take it into account to improve the quality of their products. We hope you enjoy your Loft Attitude product.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Very pretty console.
The glass moves all the time, it arrived in a terrible state, very dirty, and some scratches are to be noted.
Despite my complaint, I sent photos and have not heard from her since.
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Response from LOFT ATTITUDE
Dear Customer, We will follow up with our supplier Kare Design in Germany who was closed during the holidays and give you an answer before the end of this week. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order received quickly, however the pouf ordered is not compliant. It is sold as 65cm in diameter and is less than 55cm in diameter.
I called the store and the only response was that these were the dimensions given by their supplier and that they didn't check... unprofessional.
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Response from LOFT ATTITUDE
Hello, we are sorry that your order did not meet your expectations. We have taken your comments into account and will pass on the information to our supplier in order to improve the quality of our products. Thank you for your feedback. Sincerely, the LOFT ATTITUDE team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
my sister bought it in Nice, I loved it. I looked for it on the net with a gold glass and stainless steel coffee table, and bam I found it, I was thrilled and ordered it.
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the LOFT ATTITUDE product! We're delighted that your sister liked it too. Thank you for sharing your purchase experience with us. We hope you enjoy your new product.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Average product satisfaction
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Response from LOFT ATTITUDE
I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
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Response from LOFT ATTITUDE
Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2021
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
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Response from LOFT ATTITUDE
We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
Very disappointed
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Response from LOFT ATTITUDE
Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
I'd like to focus on the mirror itself...
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Response from LOFT ATTITUDE
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
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Response from LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
Good.
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Response from LOFT ATTITUDE
Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
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Response from LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
LATE DELIVERY
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Response from LOFT ATTITUDE
We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
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Response from LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
well
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
I'm thrilled with my purchase. I didn't expect this.
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Response from LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Lack of order tracking information
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Response from LOFT ATTITUDE
Hello,
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Correct delivery
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Response from LOFT ATTITUDE
Thank you for your feedback. We take note of your feedback and will strive to continue improving our shipping services to provide you with a satisfactory experience in the future. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for placing your order with LOFT ATTITUDE.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
Fast order processing and receipt
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Response from LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE online store. We make it a point of honour to process our customers' orders quickly, and are pleased that this is noticeable. We hope you are also satisfied with the products you have ordered. See you soon on our website!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
The rendering in visu is not as good as on the photos, a little disappointed by the quality, otherwise well packaged product, good delivery tracking.
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Response from LOFT ATTITUDE
We are sorry to hear that the product did not fully meet your expectations in terms of quality. We take note of your feedback and will work with our suppliers to improve communication so that the photos reflect the reality of the product as closely as possible. However, we are pleased to note that the packaging was satisfactory and the delivery went smoothly. We thank you for your feedback and hope to see you soon on our site.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Console not qualitative for the price. Carton very very damaged at all remove on delivery to check. So for a gift, not great.
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Response from LOFT ATTITUDE
Hello, we are sorry that you were not entirely satisfied with your purchase. We have taken note of your comment regarding the quality of the console and will pass this information on to our supplier. We would also like to thank you for your feedback on the condition of the box. We will work with our supplier to ensure that this does not happen again in the future, in order to guarantee delivery in the best possible conditions. Thank you for your trust and loyalty.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Fine
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Response from LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your shopping experience with us. Please do not hesitate to come back to us if you need anything.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Order lost, once I re-launched someone took into account the request.
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Response from LOFT ATTITUDE
Hello, we're sorry that your order was lost with Colissimo and that you had to send it again. We will do our utmost to ensure that this does not happen again in the future. Thank you for your feedback and your confidence.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2020
The rest is fine.
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Response from LOFT ATTITUDE
Thank you for your comment about our delivery time. We are sorry that this was an inconvenience for you. We take your comments on board and will do our best to improve our service. However, we are pleased that the rest of your experience has been positive. Please do not hesitate to contact us if you have any other suggestions or comments to share. See you soon on LOFT ATTITUDE!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Delivery time a little long, but this must be qualified as the order was placed during the holiday season.
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Response from LOFT ATTITUDE
Thank you for your feedback, we are sorry for the longer delivery time due to the holidays. We hope you were satisfied with your order.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
I'm not thrilled, I expected better.
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Response from LOFT ATTITUDE
Dear Customer, we are sorry to hear that you are not entirely satisfied with your product from LOFT ATTITUDE. We will do our best to improve our products in collaboration with our suppliers. Please let us know if you have any suggestions for improvement. Thank you for your feedback.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
The detailed specifications weren't mentioned, and the photo was an awful deterrent, so I had to phone to be sure. I was very well received, by the way.
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Response from LOFT ATTITUDE
Good day Sir/Madam,
Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.
Yours faithfully
The LOFT ATTITUDE team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
The parcel was well received and correctly packaged, but the product is mediocre considering the price.
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Response from LOFT ATTITUDE
We are sorry that you were not fully satisfied with your purchase. We take note of your opinion and will do our best with our suppliers to improve quality. Thank you for sharing your experience with Loft Attitude.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2019
very good luminaire except lampshade many markings and gluing defects
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Response from LOFT ATTITUDE
Thank you for your opinion and feedback on our luminaire. We are sorry to learn that the lampshade has gluing defects and markings. We will pass on this information and replace the lampshade at our expense. We hope that, in spite of these problems, you like the luminaire and that it gives you complete satisfaction in your interior decoration. Thank you again for your confidence, and see you soon on our site!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2019
identical color but label mark drawn on the velvet seat (a little disappointed) to see if in time it will disappear....
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Response from LOFT ATTITUDE
Hello, thank you for your review. We are sorry that you have received a product with a label mark on the velvet seat. Please do not hesitate to contact our customer service to find a solution to this problem. We hope you will be satisfied with your purchase despite this inconvenience. Have a nice day."
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