The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
Thank you for your feedback. We have taken your comment into account and are doing our utmost to improve our delivery times with our service providers Colissimo and DB Schenker. We hope you will be fully satisfied with your next purchase on our site. Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
delivery on time. RAS
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Response from LOFT ATTITUDE
Thank you for your positive feedback on the delivery of our LOFT ATTITUDE website. We are delighted that your order was delivered on time. Please do not hesitate to contact us if you require any further assistance. Thank you for choosing LOFT ATTITUDE.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2019
no comment
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Response from LOFT ATTITUDE
Thank you for your feedback. We are sorry to hear that your experience at LOFT ATTITUDE did not live up to your expectations. Please do not hesitate to contact us with any suggestions you may have to help us improve our services. We hope to see you soon on our site.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
It would be great if delivery were up to scratch. When I order a chest of drawers, I expect a chest of drawers packed and delivered to the foot of my building, but not strapped to a pallet! Schenker doesn't seem to me to be suitable for deliveries to private customers.
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Response from LOFT ATTITUDE
Dear customer,
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
well-designed site
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
I didn't see on the photo that the table top was made of glass, I thought it was all orange lacquered metal, like the bottom tray and the leg, so I'm a bit disappointed because it doesn't look the same. I don't know if it was mentioned in the product description, I can't remember...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2019
loft Attitude perfect purchase and very fast (and thank you for the nice lollipop) but zero delivery no package tracking it was me who had to worry about it and the package was not even in the right name???? what a mess at colissimo !!!!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
disappointed
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Response from LOFT ATTITUDE
Dear Customer, We have just received your message, thank you for sending us this type of information as we have never had a problem with this item. Please note that you can also inform our customer service department at 0494798212 when you encounter this type of problem. We are sorry for the inconvenience. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2018
One of the items is unavailable and will be reimbursed at the time of the last debit within the framework of a three times payment Why not say at the time of the order that it is unavailable rather than to invoice it A product unavailable for ever should not appear on the site to date it is still there Not correct
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Response from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but it is clearly indicated in red on our website that the VOODO knife holders are out of stock and on the product page : Availability: OUT OF STOCK, CONTACT US AT +33 (0)4 94 79 82 12 You could therefore contact our customer service department before placing your order. However, you will receive a full refund for this VODOO knife holder as soon as your last payment is received, and we hope to be able to find the supplier of this item again in the future. Thank you again for your understanding.
Best regards LOFT ATTITUDE Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Contrary to the previous purchase, no information on the date of dispatch of the parcel.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Fast delivery
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
The children's safe is, on the face of it, a good product BUT the key was inside the safe and the code number offered was not the right one. It could have been a good joke except that the safe suffered from an unintended opening mode.
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Response from LOFT ATTITUDE
Dear Customer, We have just received your message, it's a pity, you should have called our customer service at 0494798212 we would have given you the solution to open your piggy bank without damaging it. We remain at your entire disposal. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2018
No worries about delivery or packaging Is there any possibility of refund or return . I am very dissatisfied with the product
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Response from LOFT ATTITUDE
Dear Customer, We have just received your message and you have up to 14 days after receipt of your order to return the product you are not completely satisfied with, in exchange for a credit note or a full refund. Our customer service team is at your disposal on 04 94 79 82 12 for any further information you may require. Thank you for your understanding.
Thank you for your understanding. LOFT ATTITUDE customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2018
- An unanswered request for product information, - No home delivery, only downstairs.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2017
Very long delivery time. However, the contact person was very friendly.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
good site, but you could also point out to foreign customers that customs duties are quite high.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2017
Hassle-free delivery but poor advice on how to use the product.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Nice article but it looks like a show model because the horn is damaged at the paint level, a disappointment.....
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
Good and very good customer service
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2017
The person I spoke to on the phone was very professional. I think it's a supply problem that's damaging your image.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Soft attitude
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
The product is otherwise than it looks on the picture. The description says that it also fits the dolce gusto. I don't think it's made for it because you can only fit three and there's a few millimeters missing to fit a fourth row.
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Response from LOFT ATTITUDE
Dear Customer, We are sorry to learn that the product does not fully meet your expectations. The photo shows the product with Nespresso capsules, Dolce Gusto capsules are larger in diameter so it is normal that we can not put as many, it is however possible to stack several drawers. Please note that you have 14 days after the date of receipt of your order to return the product or products that do not give you full satisfaction for exchange or refund. Thank you for your understanding. Sincerely, Customer Service Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2016
I thought I had found my product but ....
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Response from LOFT ATTITUDE
Dear Customer, Following our telephone conversation earlier today, we would like to confirm that we have received your photo of the defective Toledo suspension part. We will send you a replacement part tomorrow. We're very sorry about this inconvenience, as it's the first time we've had a problem of this type with this off-center suspension. Thank you for your understanding. Sincerely, Customer Service. Loft Attitude
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2016
Delivery. The condition of the box scared me.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2016
I received my order for a white Z design side table. The model is very pretty but I was disappointed because it was damaged and lacked packaging.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
INTERESTING SITE
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/06/2016
the postage is advertised at 99 euros, but when I entered a promotion code, I was charged shipping costs - this is not commercial
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
Not easy to use... the customer service I got on the phone is top notch!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2016
Delivery times too long
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2016
bulb hard to find, hard to change, very dim light
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2016
To be seen, depending on how you respond to my problem ...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Items are relatively expensive
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2015
Fast delivery but I received the toothbrush glass broken inside although the package was intact.... packaging needs to be reviewed....
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2015
Complicated site for a limited liability company
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2015
A product ordered in early February and received mid-April.....
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2015
whatever...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2015
Prices for Sompex candles rose sharply on January 1st on the Loftattitude site, while prices for the same items on the Sompex direct site in Germany remained unchanged. Loftattitude cleverly disguised the affair with a temporary discount, but it really does feel like a rip-off. Not good at all.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2014
The description of the suspension on the site is not clear. the lamp is not what we expected. we have already put a review on the site that does not appear, strange... Could it be that the reviews are sorted?
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2014
The items I bought are of "average" quality. Shipping costs are high.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/08/2014
I've ordered a candy dispenser and I find it hard to believe that it's delivered empty. It was probably noted and I didn't see it, but this obliges me to order some with additional delivery charges (which I'm therefore going to pay twice), which I find borderline.
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