Dear Customer, Thank you for your rating, the delivery time was a little slow because the product you ordered was reported out of stock when you placed your order, so we had to wait for our supplier to restock before delivering.
Regarding the debit before delivery, unfortunately our bank does not allow us to wait more than 7 days to collect payments by credit card, beyond this time they are definitely lost, however we keep the hands to refund partially or fully each customer within 48/72h. Hoping to have met your expectations and see you soon on our website. Sincerely, Customer Service Loft Attitude
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