Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 1, 2, 4 and 5 stars

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Sabine L.

Published on 18/12/2017 à 03h38 following a purchase from 10/11/2017

Very professional, available by phone and very friendly.

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Amandine G.

Published on 17/12/2017 à 22h22 following a purchase from 11/10/2017

Very professional. Quick response, well advised, really delighted.

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David L.

Published on 15/12/2017 à 12h57 following a purchase from 24/10/2017

the product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.

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Response from LOFTNETS Published on 07/05/2025

Thank you for your constructive feedback. We are glad that the quality of the product has satisfied you.

Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.

As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.

Monique R.

Published on 15/12/2017 à 11h46 following a purchase from 08/11/2017

Great service and very good advice

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Bernard C.

Published on 14/12/2017 à 10h38 following a purchase from 09/11/2017

Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which, due to some misfortune no doubt, forced me to redo it three times before installing the net in the right direction. Best regards

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Response from LOFTNETS Published on 07/05/2025

Thank you for your detailed feedback. We understand that installing a net with irregular dimensions can be complex, especially without clear markers.

Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.

Anne Marie C.

Published on 10/12/2017 à 17h07 following a purchase from 18/11/2017

Order conforms to what I expected

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Johanna K.

Published on 10/12/2017 à 12h27 following a purchase from 24/10/2017

Everything very good, from ordering to delivery.

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Christophe C.

Published on 01/12/2017 à 11h28 following a purchase from 06/10/2017

Quick and simple order, net delivered on time. Easy installation, Perfect!

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Yves G.

Published on 23/11/2017 à 08h56 following a purchase from 27/10/2017

Mix-up in the order, but the product meets my expectations well.

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Maud F.

Published on 20/11/2017 à 17h25 following a purchase from 03/10/2017

Excellent service, whether by phone or in the ordered product.

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Virginie G.

Published on 20/11/2017 à 10h51 following a purchase from 14/09/2017

very good product of good quality

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Corinne L.

Published on 19/11/2017 à 21h48 following a purchase from 04/10/2017

Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.

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Arnaud L.

Published on 12/11/2017 à 17h49 following a purchase from 04/10/2017

The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!

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Karen L.

Published on 06/11/2017 à 07h18 following a purchase from 16/10/2017

Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.

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Stefan M.

Published on 02/11/2017 à 07h13 following a purchase from 10/10/2017

It worked out.

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Oriane L.

Published on 01/11/2017 à 18h13 following a purchase from 29/09/2017

The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.

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Jp P.

Published on 01/11/2017 à 18h04 following a purchase from 27/09/2017

GOOD COMMERCIAL CONTACT

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Desmule J.

Published on 23/10/2017 à 08h50 following a purchase from 11/09/2017

perfect in every way!

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Aurelien B.

Published on 20/10/2017 à 10h57 following a purchase from 14/09/2017

I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS

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Caroline V.

Published on 19/10/2017 à 18h39 following a purchase from 21/08/2017

delivered on time, good dialogue for the order

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Benjamin R.

Published on 08/10/2017 à 22h26 following a purchase from 23/08/2017

Package received on time, no unpleasant surprises. Can't wait to install it!

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Youen B.

Published on 04/10/2017 à 15h39 following a purchase from 24/08/2017

perfect

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Guillaume C.

Published on 02/10/2017 à 07h06 following a purchase from 14/08/2017

Easy and quick internet order, delivery time respected and product conforming and of good quality

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Jacques N.

Published on 01/10/2017 à 20h12 following a purchase from 11/08/2017

The trampoline is intended for my Catamaran (Fountaine Pajot Bahia 46). After the passage of Hurricane Irma where my cat was based, I am currently without news. I will go there next week to find out more and hope to be able to use the trampoline. Best regards. ***

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Franck D.

Published on 28/09/2017 à 16h57 following a purchase from 31/08/2017

Perfect, good communication, fast delivery, product corresponding to my expectations. Thank you!!

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Brunet D.

Published on 24/09/2017 à 19h46 following a purchase from 23/08/2017

Hello; the material seems to be of good quality, however for the installation there is a lack of a manual. How to make the knots? ......

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Gregory T.

Published on 13/09/2017 à 19h32 following a purchase from 24/07/2017

very good product, excellent online service and reasonable price, well done

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Joel L.

Published on 12/09/2017 à 06h54 following a purchase from 20/07/2017

very good and complete

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Frederic V.

Published on 06/09/2017 à 13h30 following a purchase from 13/07/2017

Very good, nice and very efficient even for export. I recommend it to you.

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Clement R.

Published on 05/09/2017 à 17h20 following a purchase from 12/07/2017

Two small errors in understanding the specifications. It remains a complex product. It is necessary to take the time to exchange to understand each other well.

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Brice L.

Published on 05/09/2017 à 16h29 following a purchase from 17/07/2017

Very happy with my net

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Gaëtan B.

Published on 05/09/2017 à 15h50 following a purchase from 13/07/2017

Very good

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Yoann S.

Published on 05/09/2017 à 15h45 following a purchase from 13/07/2017

Quick, efficient for contact. Very good product and delivered on time. I recommend!

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Franz Hermann H.

Published on 04/09/2017 à 14h44 following a purchase from 08/08/2017

Advice, service, product, and delivery are perfect!

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Frederic M.

Published on 03/09/2017 à 15h02 following a purchase from 17/07/2017

Nothing to report, deadlines super, product conforms.

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Claire C.

Published on 30/08/2017 à 18h52 following a purchase from 06/07/2016

Very happy with our purchase. Quality net, it's obvious. Sound and honest advice. The only downside would be the installation. I find that the installation aids and advice are lacking, especially regarding the retensioning of the net. But I will call to ask for my advice ;)

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Severin P.

Published on 19/07/2017 à 05h19 following a purchase from 02/07/2017

Very good quality, everything is great!!!

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Jonas P.

Published on 26/04/2017 à 19h44 following a purchase from 07/03/2017

Top communication, great custom products! Always again. Thank you very much.

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Martina S.

Published on 25/04/2017 à 12h42 following a purchase from 15/03/2017

The contact and support beforehand were very professional, helpful, and accommodating. We are totally thrilled with our living net; it looks very appealing, is well made, and is a real eye-catcher. The only point of criticism is the instructions for setting up the living net. Partly in poor German and hard to follow, especially the lacing or the knots to secure the net took several hours because of this! However, we would definitely recommend the provider, as we are very satisfied with the end product!

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Soeren F.

Published on 04/04/2017 à 10h31 following a purchase from 01/02/2017

Super quality, great advice, everything fit perfectly and was easy to assemble! And in the end, this solution is even cheaper than a railing! Thank you for everything - the family is just happy!

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