English
★★★★★
based on 339 reviews published
Summary of reviews
Product quality is a standout feature, with many customers highlighting the excellent construction and design of the nets, describing them as well-crafted and beautiful. The sales team consistently provides competent advice, ensuring that customers receive tailored recommendations that meet their specific needs. Delivery times are frequently praised, with numerous reviews noting that orders arrive ahead of schedule, often meticulously packaged.
Latest customer reviews
I am not at all happy with my order. I called in December to order a trampoline for my catamaran, being in the United States at that time, I discussed the order with customer service, I explained that I needed it delivered to France, and that someone would bring the trampoline to the Antilles, I specified that I wanted the black TEC 400 with eyelets, the woman I spoke to on the phone explained that the delays were longer, and that delivery would be in February, she sent me a confirmation email which I validated and paid for. We arrived in Martinique several months later, and then I realized that it was a net not in mesh but in ropes that was delivered, partly my fault since when I received the confirmation of my order, I assumed that everything was validated over the phone, the only correct thing is the color, very disappointed to find myself with the wrong product, after perhaps having trusted too much.
We are sincerely sorry to hear about your disappointment regarding your order.
After checking your file, it appears that your order was made independently based on the information you provided, and that the plans and summary of the products were validated by you in mid-January before production began. The delivered product therefore corresponds to the validated order.
Unfortunately, we do not have the ability to confirm the content of any prior phone exchange that occurred before the order. If a model in black TEC 400 with eyelets was recommended to you, it is indeed possible that it was the most suitable product for your needs. However, at the time of validating the order, that is not the model you validated.
We are also surprised to discover this situation today, several months after delivery, through an online review. If you had contacted us directly upon receiving the product or during its installation, we would have gladly reviewed your file to seek an appropriate solution.
The satisfaction of our customers is important to us, and we remain at your disposal to discuss if you wish for us to examine your situation together.
The LOFTNETS team
Perfect as usual. We order regularly and nothing to complain about.
Thank you very much for your loyalty and trust! We are delighted to know that our products meet your expectations with each of your orders. We look forward to supporting you on your upcoming projects.
The LOFTNETS team!
Would have deserved a small notice for assembly but apart from that very good. Net and hardware of good quality.
Thank you for your feedback and your trust. We are happy that the quality of the net and the hardware has satisfied you!
We also take note of your comment regarding the assembly instructions: please accept our apologies. We indeed experienced technical issues with sending instructions throughout the year. The problem has since been resolved and each net is now accompanied by instructions!
In the meantime, our team remains available to assist our clients if needed.
The LOFTNETS team
As always, everything is perfect.
The LOFTNETS Team
Everything went perfectly, very nice network and very competent advice. I can only recommend it further.
The LOFTNETS Team
Product is great but shipping fees are excessive for the size of the package.
The LOFTNETS Team
Very good listening and very good advice from the sales team. The manufacturing and delivery of the net were quick. Good product.
The LOFTNETS team
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Up to now everything according to plan and expectations, thank you
Super Quality
The LOFTNETS Team
I was just looking on the site where I could write a review; it is rare that I take the time to write one... I wanted to congratulate LOFTNETS for their quick and carefully packaged delivery, which is pleasant and puts me in a good mood. I also appreciated that Loftnets informed me by email about the change of delivery service: unfortunately, the latter, DHL to name it, did not bother to come to my home and dumped the package at the first relay point on its route... but not on mine! (I reported it on the DHL site; but as they are accustomed to this, they don't care!). The Loftnets bag ordered is very well designed, with the same care as its packaging. Thank you. While visiting your site, one can't help but dream of ordering a net to overlook a corner to
A big thank you for your message and for the time you took to share your experience.
We are delighted that you appreciated the care taken with the packaging, the speed of shipping, and the quality of your LOFTNETS bag.
We apologize for the inconveniences encountered with DHL and thank you for bringing this issue to our attention.
Finally, we are happy that our living nets make you dream… Perhaps one day the opportunity will arise!
Thank you again for your trust and support.
Best regards,
The LOFTNETS team
Quality products. And top-notch sales service!
Thank you very much for your positive feedback. We are delighted that the quality of our products and the support from our sales service met your expectations. Your satisfaction is our greatest reward. We look forward to assisting you with your future projects.
The LOFTNETS team
As always, good product quality. This is our second net and we are delighted.
Thank you for your renewed trust. We are happy to learn that this second net brings you the same satisfaction as the first. We wish you to fully enjoy your installation!
The LOFTNETS team
Very fast and responsive service, good product quality we recommend
Thank you for taking the time to share your experience. We are delighted that you appreciated our responsiveness, the speed of our service, and the quality of our products. Your recommendation is greatly appreciated and encourages us to maintain this level of excellence.
The LOFTNETS team
Excellent quality and very fast shipping!
Thank you very much for your feedback! We are delighted that the quality of our products as well as the speed of delivery have fully satisfied you. We look forward to assisting you again with your projects.
The LOFTNETS team
I have not even installed my net yet (I can't wait) but I would like to give 5 stars to the entire staff--sales, customer service, and manufacturing teams at LOFTNETS! They have gone above and beyond for my purchase as I first ran into a sizing issue (of my own making) which the team resolved. And then I ran into a customs issue (also of my own making) that the team diligently also helped me resolve. When I ultimately had to order a new net (again, this is all my own fault lol), the team and the production department still managed such an efficient turn-around that my new net was here ahead of schedule for my project. I'm beyond impressed with the level of customer care and attention to detail of the whole staff. The product is the best in its category, beautiful and well crafted and safe and I couldn't recommend it more.
Thank you so much for your incredibly kind and detailed review. We are truly grateful for your trust and patience throughout the entire process. Our sales, customer service, and production teams work hard to provide the best possible experience, so your feedback means a lot to all of us.
We’re especially happy we could help resolve the sizing and customs issues and still deliver your new net ahead of schedule for your project. Knowing that you appreciate the quality, craftsmanship, safety, and attention to detail of our products is the greatest reward for our team.
We can’t wait for you to install and enjoy your net! Thank you again for your recommendation and support.
The LOFTNETS team
Thank you for the advice and the perfect quality of the connectors
Thank you very much for your positive feedback! We are delighted that the quality of our products met your expectations.
The LOFTNETS team
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Thank you for your message and your trust!
The LOFTNETS team
Very good welcome and technical advice Efficiency and speed of manufacturing and delivery.
Thank you very much for your feedback. We are happy that our welcome, our technical advice as well as our responsiveness in manufacturing and delivery met your expectations. We look forward to supporting you again in your projects.
The LOFTNETS team
Very beautiful net, very well explained instructions for a perfect break A magnificent rendering and super comfort
The LOFTNETS team
This is already the third time I place orders with Loftnets, excellent service and assistance, delivery always before the deadline, material of excellent quality.
Perfect
Thank you very much for your feedback! We are delighted that everything was perfect in your eyes.
The LOFTNETS team
Excellent!
Thank you very much for your feedback! We’re delighted that you are satisfied with your experience with LOFTNETS.
The LOFTNETS team
Looking forward to using this all summer. It's exactly what I had envisioned. Solo install took a little longer than I was expecting but the instruction guide and diagrams were very helpful.
The LOFTNETS Team
Beautiful net for our Lagoon 380. Fast delivery, everything is great.
Your LOFTNETS team
Perfect. The order arrived as expected and ahead of schedule. An adjustment with a reduction of unnecessary parts was made following an exchange initiated by LOFNETS. Highly recommended.
We are delighted that your order arrived as expected and ahead of time. Adjusting the order is part of our expertise to offer you the most suitable solution for your project.
The LOFTNETS team
Expensive but good!
Love it! Amazing products
The LOFTNETS Team
Very competent, Very good. Very warm welcome
The LOFTNETS team
Very good product Easy installation
The LOFTNETS team
Great goods and perfect handling
The LOFTNETS team
Everything top, very fast delivery FR > GR
The LOFTNETS team
Thank you very much for the good advice and clean delivery
The LOFTNETS team
Great high quality product!
The LOFTNETS Team
Excellent product and very helpful staff. I was working on a unique project and the staff was able to provide very helpful guidance. Thank you!
The LOFTNETS Team
5 stars easy process during purchasing and delivery and the net is good quality.
The LOFTNETS Team
Expensive, but great product
Shape and size is wrong. It was a simple rectangle and somehow I did not get a rectangle… also almost half the size I requested!
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
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The LOFTNETS Teams
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Your satisfaction is our greatest reward!
The LOFTNETS team