LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.
I am not at all happy with my order. I called in December to order a trampoline for my catamaran, being in the United States at that time, I discussed the order with customer service, I explained that I needed it delivered to France, and that someone would bring the trampoline to the Antilles, I specified that I wanted the black TEC 400 with eyelets, the woman I spoke to on the phone explained that the delays were longer, and that delivery would be in February, she sent me a confirmation email which I validated and paid for. We arrived in Martinique several months later, and then I realized that it was a net not in mesh but in ropes that was delivered, partly my fault since when I received the confirmation of my order, I assumed that everything was validated over the phone, the only correct thing is the color, very disappointed to find myself with the wrong product, after perhaps having trusted too much.
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Response from LOFTNETS
Hello Mr. Messe,
We are sincerely sorry to hear about your disappointment regarding your order.
After checking your file, it appears that your order was made independently based on the information you provided, and that the plans and summary of the products were validated by you in mid-January before production began. The delivered product therefore corresponds to the validated order.
Unfortunately, we do not have the ability to confirm the content of any prior phone exchange that occurred before the order. If a model in black TEC 400 with eyelets was recommended to you, it is indeed possible that it was the most suitable product for your needs. However, at the time of validating the order, that is not the model you validated.
We are also surprised to discover this situation today, several months after delivery, through an online review. If you had contacted us directly upon receiving the product or during its installation, we would have gladly reviewed your file to seek an appropriate solution.
The satisfaction of our customers is important to us, and we remain at your disposal to discuss if you wish for us to examine your situation together.
The LOFTNETS team
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Paul S.
Rating: 4 out of 5
following a purchase from 07/06/2026
Product is great but shipping fees are excessive for the size of the package.
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Response from LOFTNETS
Thank you for your feedback Paul. We’re very happy to hear that you are pleased with the product. We understand your comment regarding the shipping fees and appreciate you sharing it with us. At LOFTNETS, shipping costs depend on several factors, including carrier rates, destination, and handling requirements, but we are always looking for ways to improve the overall customer experience. Thank you again for your valuable input.
The LOFTNETS Team
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Jennifer P.
Rating: 1 out of 5
following a purchase from 04/03/2026
Shape and size is wrong. It was a simple rectangle and somehow I did not get a rectangle… also almost half the size I requested!
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Response from LOFTNETS
Good morning Jennifer,
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
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Crétois P.
Rating: 4 out of 5
following a purchase from 19/02/2026
issues with account creation (to recover the password), otherwise = very fast delivery
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Response from LOFTNETS
Hello Philippe,
Thank you for your message! We apologize for this technical issue. We are glad that you appreciated the speed of the delivery!
Have a nice day,
The LOFTNETS team
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Ingo E.
Rating: 4 out of 5
following a purchase from 24/11/2025
My request was handled quickly and professionally. Helpful tips were provided when placing the order. Delivery was fast and the product looks great. I'm giving it 4 stars because one part was missing from the initial delivery. However, it was quickly replaced. So everything is fine in that respect.
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Johannes S.
Rating: 1 out of 5
following a purchase from 29/09/2025
I have no instructions and no information on how exactly the nets should be cut
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Response from LOFTNETS
Hello, we have sent you the German instructions by email.
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Tim S.
Rating: 4 out of 5
following a purchase from 23/09/2025
The contact and the consultation were friendly and professional. I was a bit surprised that despite providing the exact measurements, too many fasteners were recommended to me. That is, I now have some left over after I calculated the number according to the fastening brochure myself. I would have liked to save the costs for the remaining parts.
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Response from LOFTNETS
Good day,
thank you for your feedback, which we will gladly take into account. It often happens that some fasteners are damaged during transport or installation. If you have some additional fasteners on hand, you can use them. We thank you for your trust.
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Pascal M.
Rating: 4 out of 5
following a purchase from 24/11/2024
Easy order Despite a manufacturing error, LOFNETS was responsive and faultless in its handling.
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Response from LOFTNETS
Hello,
Thank you very much for your feedback and for your 4-star rating! We are delighted that the order seemed easy for you to complete, and especially that you appreciated our responsiveness to the error encountered.
At LOFTNETS, customer satisfaction is a priority for us, and we do everything we can to quickly correct any unforeseen issues. We hope to have the opportunity to assist you again on your next custom net project.
Thank you again for your trust!
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Franck C.
Rating: 1 out of 5
following a purchase from 06/12/2024
Hello, I received my order 3 weeks late and never received an email to inform me of the delay despite 3 phone calls.
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Response from LOFTNETS
Hello,
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.
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Gael L.
Rating: 3 out of 5
following a purchase from 21/12/2024
Net a bit too large even when stretched to the maximum following the instructions. 2 stitches broken after 6 months of use.
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Response from LOFTNETS
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the net seems a bit too large despite following the instructions, as well as the presence of two damaged stitches after several months of use.
As a reminder, the dimensions were validated together before manufacturing to ensure an optimal fit. Nevertheless, we remain at your disposal to understand what may have happened and to find a solution if needed.
D
Damien G.
Rating: 3 out of 5
following a purchase from 14/12/2024
The product I ordered is not flexible. I will have to order a net.
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Response from LOFTNETS
Thank you for your feedback. We are sorry to hear that the net you ordered does not meet your expectations in terms of flexibility.
It is possible that the type of net chosen does not correspond to your specific needs. We offer different ranges of nets, some being more rigid for specific applications, while others provide greater flexibility.
To help you find the product best suited to your needs, we invite you to contact us directly. We will be happy to advise you on the choice of the most appropriate net based on your criteria.
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Jérôme L.
Rating: 4 out of 5
following a purchase from 02/02/2025
Happy with my net that fits very well in our new house and creates a cozy and warm place! Thank you Loftnets for the custom net and accessories, too bad one mesh was damaged that I had to repair following a tutorial provided by Loftnets.
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Carole C.
Rating: 4 out of 5
following a purchase from 14/01/2025
The net I bought is perfect for its normal use on the edges of a trampoline, however, I thought of using it as a guardrail in a staircase and unfortunately, it does not work in this specific case.
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Fabien G.
Rating: 4 out of 5
following a purchase from 19/10/2024
Very good
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Laurent M.
Rating: 3 out of 5
following a purchase from 12/01/2025
Very good quality trampoline. However, I received it with the exact dimensions provided by the manufacturer. Results... very stretched after a few weeks and impossible to tighten it further.
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Response from LOFTNETS
Thank you for your feedback. We understand your disappointment regarding the tension of the net, despite the dimensions being validated together before manufacturing.
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Alain B.
Rating: 3 out of 5
following a purchase from 11/02/2025
I have received the package for the catamaran net, but I haven't installed it yet because I will be on my catamaran starting May 17, 2025, so for now it's difficult to give an opinion.
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Laurent C.
Rating: 4 out of 5
following a purchase from 16/01/2025
Great company
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Response from LOFTNETS
Hello,
Thank you very much for your positive feedback! We are delighted that you are satisfied with our service. We look forward to assisting you on your next project.
The LOFNETS team
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Frédérique V.
Rating: 4 out of 5
following a purchase from 24/01/2025
High-performance net that meets my expectations. Assembly requires strength, that's the only downside for me!!
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Eric D.
Rating: 4 out of 5
following a purchase from 25/06/2019
Good but a lot of delays due to the holidays.
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Marie F.
Rating: 3 out of 5
following a purchase from 09/01/2019
Difficulty installing the indoor net, we followed online videos but it wasn't easy...
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Response from LOFTNETS
Hello Marie,
We sincerely thank you for your feedback regarding the installation of the interior net.
We are sorry to hear that you encountered difficulties and fully take your comments into account, which will help us improve our installation guides.
Please do not hesitate to contact us if you need any further assistance!
The LOFTNETS team
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Eric J.
Rating: 4 out of 5
following a purchase from 17/12/2018
Despite a second delivery, my net remains loose after a week of use.
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Jean-Benoit M.
Rating: 4 out of 5
following a purchase from 06/11/2018
I am quite satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks, I received an email informing me that it would actually take almost 2 months (probably due to overloaded production scheduling).... I had to respond by expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.
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Response from LOFTNETS
Thank you for your detailed and constructive feedback. We fully understand your disappointment regarding this unexpected delay and we apologize for the inconvenience caused.
Since your order in 2019, we have significantly improved our production timeline management. We have implemented real-time tracking tools and strengthened coordination between our teams to better anticipate and manage potential delays.
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John-Thomas T.
Rating: 3 out of 5
following a purchase from 28/11/2019
The package arrived several days late? But it is compliant ...
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Response from LOFTNETS
Hello John-Thomas,
Thank you for your feedback, and we are sorry to hear that your package arrived late. We are working to improve our delivery times and appreciate your comments regarding the compliance of your order. Please feel free to contact us with any questions or suggestions.
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Frederic M.
Rating: 3 out of 5
following a purchase from 04/11/2018
I am happy to have received my package despite the strike of the Belgian post, this was a sample to see with a larger order?, I remain confident.
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Response from LOFTNETS
Thank you very much for your positive feedback and for your patience during this difficult period.
We are delighted that your sample arrived safely despite the disruptions related to the bpost strike in 2018. This strike indeed caused significant delays in parcel distribution, affecting many international shipments.
We thank you for your trust and hope to have the opportunity to serve you again under optimal conditions.
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Patricia G.
Rating: 3 out of 5
following a purchase from 06/06/2018
We received a product that did not match our request. This can happen. But I would have liked our problem to be resolved more quickly. The lack of communication is a serious fault in this case.
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Response from LOFTNETS
Hello,
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.
J
Jean Michel B.
Rating: 3 out of 5
following a purchase from 27/06/2018
Perfect product according to the measurements! - But two months of waiting nonetheless! (With 2 follow-ups because my trampoline order seemed lost!)
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Response from LOFTNETS
Hello Jean Michel,
Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The LOFTNETS team
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Gael R.
Rating: 3 out of 5
following a purchase from 25/06/2018
First delivery after 6 to 7 weeks with poorly made cuts so I had to wait another 0 days to be delivered.
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Response from LOFTNETS
Hello Gael, we thank you for your feedback regarding your order on LOFTNETS. We are sorry to hear that the delivery and the quality of the cuts did not meet your expectations. Please be assured that we take your comments very seriously in order to improve our services in the future.
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Christine T.
Rating: 4 out of 5
following a purchase from 19/06/2018
Perfect! Received the bundle of samples presented on your site. But I had requested (in the small comments box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
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Guillaume P.
Rating: 4 out of 5
following a purchase from 29/05/2018
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
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Response from LOFTNETS
Hello,
Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.
We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team
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Michel M.
Rating: 4 out of 5
following a purchase from 03/03/2018
Good telephone reception.
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Martin K.
Rating: 3 out of 5
following a purchase from 09/02/2018
The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!
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Pahun N.
Rating: 4 out of 5
following a purchase from 17/01/2018
Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.
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Nathalie M.
Rating: 4 out of 5
following a purchase from 23/11/2017
Quick service, good information, very quick email response.
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Servann L.
Rating: 4 out of 5
following a purchase from 01/12/2017
The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.
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William M.
Rating: 3 out of 5
following a purchase from 19/12/2017
Delivery time was significantly longer than the announced time.
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Response from LOFTNETS
Hello,
We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.
The LOFNETS team
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Julie P.
Rating: 4 out of 5
following a purchase from 10/11/2017
Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...
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Richard S.
Rating: 3 out of 5
following a purchase from 17/12/2017
No assembly instructions, had to request them. The quantities of hooks were underestimated. I was told not to put hooks in the corners! Whereas the instructions say there are some.
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Response from LOFTNETS
Hello,
Thank you for your feedback, which helps us improve.
We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.
Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.
We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.
The LOFTNETS team
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Xabi E.
Rating: 4 out of 5
following a purchase from 07/12/2017
Very good quality product.
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Florence R.
Rating: 4 out of 5
following a purchase from 20/11/2017
The result is superb :-)
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Lucas S.
Rating: 4 out of 5
following a purchase from 13/10/2017
Ordered a custom living net, very good quality; but no assembly instructions/help to be found.
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