Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 1, 3 and 5 stars

Reset filters

Angelo C.

Published on 08/05/2018 à 13h58 following a purchase from 29/03/2018

Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.

Translated reviews

Anngaid P.

Published on 18/04/2018 à 07h54 following a purchase from 16/03/2018

A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.

Translated reviews

Marina L.

Published on 06/03/2018 à 11h17 following a purchase from 12/02/2018

Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!

Translated reviews

Severine S.

Published on 02/03/2018 à 08h01 following a purchase from 09/02/2018

Good quality material, and very friendly staff.

Translated reviews

Cedric B.

Published on 24/02/2018 à 21h58 following a purchase from 19/01/2018

Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.

Translated reviews

Martin K.

Published on 14/02/2018 à 22h22 following a purchase from 09/02/2018

The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!

Translated reviews

Joffrey C.

Published on 07/02/2018 à 12h29 following a purchase from 05/01/2018

Nothing to say, just good.

Translated reviews

Josiane R.

Published on 07/02/2018 à 10h28 following a purchase from 16/01/2018

Very serious site. Order delivered very quickly. Do not regret my purchase.

Translated reviews

M H.

Published on 03/02/2018 à 10h16 following a purchase from 12/12/2017

Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!

Translated reviews

Pauline C.

Published on 30/01/2018 à 20h40 following a purchase from 09/01/2018

Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...

Translated reviews

Ernst Urdal S.

Published on 21/01/2018 à 09h00 following a purchase from 07/12/2017

Great service and very good product!!

Translated reviews

Michel C.

Published on 20/01/2018 à 21h31 following a purchase from 19/12/2017

Very good result and reliability. Delivery on time..

Translated reviews

Rui M.

Published on 10/01/2018 à 21h54 following a purchase from 12/12/2017

Good advice and very good product quality.

Translated reviews

Celine Z.

Published on 09/01/2018 à 12h01 following a purchase from 28/11/2017

The net arrived in excellent condition.

Translated reviews

William M.

Published on 09/01/2018 à 06h52 following a purchase from 19/12/2017

Delivery time was significantly longer than the announced time.

Translated reviews

Response from LOFTNETS Published on 16/05/2025

Hello,

We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.

The LOFNETS team

Christelle A.

Published on 09/01/2018 à 06h11 following a purchase from 06/12/2017

Perfect.

Translated reviews

Richard S.

Published on 08/01/2018 à 09h48 following a purchase from 17/12/2017

No assembly instructions, had to request them. The quantities of hooks were underestimated. I was told not to put hooks in the corners! Whereas the instructions say there are some.

Translated reviews

Response from LOFTNETS Published on 16/05/2025

Hello,

Thank you for your feedback, which helps us improve.

We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.

Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.

We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.

The LOFTNETS team

Pascale P.

Published on 03/01/2018 à 17h17 following a purchase from 04/12/2017

We ordered a guardrail for a mezzanine. The result is great and gives an impression of openness to the rest of the studio. We are delighted with our purchase, the quality and speed of execution is excellent. Product to recommend.

Translated reviews

Stefano P.

Published on 03/01/2018 à 10h01 following a purchase from 24/11/2017

The service was very quick and the person who assisted me was very helpful. Recommended.

Translated reviews

Francois P.

Published on 28/12/2017 à 21h24 following a purchase from 23/11/2017

Perfect contact, quick order, top product but lacking information on assembly especially for the tension rope in 4 lengths (type of knot, crossing or not, ...)

Translated reviews

Arthur D.

Published on 20/12/2017 à 18h34 following a purchase from 16/11/2017

Great

Translated reviews

Guillaume S.

Published on 20/12/2017 à 17h06 following a purchase from 16/11/2017

We received the order faster than expected. The result is perfect!

Translated reviews

Pascal I.

Published on 19/12/2017 à 08h30 following a purchase from 16/11/2017

For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!

Translated reviews

Sabine L.

Published on 18/12/2017 à 03h38 following a purchase from 10/11/2017

Very professional, available by phone and very friendly.

Translated reviews

Amandine G.

Published on 17/12/2017 à 22h22 following a purchase from 11/10/2017

Very professional. Quick response, well advised, really delighted.

Translated reviews

Monique R.

Published on 15/12/2017 à 11h46 following a purchase from 08/11/2017

Great service and very good advice

Translated reviews

Anne Marie C.

Published on 10/12/2017 à 17h07 following a purchase from 18/11/2017

Order conforms to what I expected

Translated reviews

Johanna K.

Published on 10/12/2017 à 12h27 following a purchase from 24/10/2017

Everything very good, from ordering to delivery.

Translated reviews

Christophe C.

Published on 01/12/2017 à 11h28 following a purchase from 06/10/2017

Quick and simple order, net delivered on time. Easy installation, Perfect!

Translated reviews

Maud F.

Published on 20/11/2017 à 17h25 following a purchase from 03/10/2017

Excellent service, whether by phone or in the ordered product.

Translated reviews

Virginie G.

Published on 20/11/2017 à 10h51 following a purchase from 14/09/2017

very good product of good quality

Translated reviews

Arnaud L.

Published on 12/11/2017 à 17h49 following a purchase from 04/10/2017

The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!

Translated reviews

Jp P.

Published on 01/11/2017 à 18h04 following a purchase from 27/09/2017

GOOD COMMERCIAL CONTACT

Translated reviews

Desmule J.

Published on 23/10/2017 à 08h50 following a purchase from 11/09/2017

perfect in every way!

Translated reviews

Aurelien B.

Published on 20/10/2017 à 10h57 following a purchase from 14/09/2017

I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS

Translated reviews

Caroline V.

Published on 19/10/2017 à 18h39 following a purchase from 21/08/2017

delivered on time, good dialogue for the order

Translated reviews

Didier R.

Published on 09/10/2017 à 16h43 following a purchase from 11/08/2017

I am satisfied with the product, although the assembly plan is not detailed. BUT the logistics: a disaster: order placed by phone with a delivery imperative at the beginning of the first week of September, several calls with unkept promises and final delivery with a 10-day delay, by an incompetent carrier who left the package randomly in another apartment! It's a shame that shipping is included in the price, as I would have saved time by picking up the net myself in Bordeaux!

Translated reviews

Response from LOFTNETS Published on 16/05/2025

Hello,

Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.

We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.

The LOFTNETS team

Benjamin R.

Published on 08/10/2017 à 22h26 following a purchase from 23/08/2017

Package received on time, no unpleasant surprises. Can't wait to install it!

Translated reviews

Youen B.

Published on 04/10/2017 à 15h39 following a purchase from 24/08/2017

perfect

Translated reviews

De Jong S.

Published on 04/10/2017 à 13h18 following a purchase from 08/08/2017

Faster reply to mails and give answers to all the issues in those emails.

Translated reviews