Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 1, 4 and 5 stars

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Pierre S.

Published on 25/06/2018 à 14h01 following a purchase from 25/04/2018

Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.

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Guillaume P.

Published on 20/06/2018 à 09h00 following a purchase from 29/05/2018

I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.

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Response from LOFTNETS Published on 22/05/2025

Hello,

Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.

We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team

Michel M.

Published on 14/06/2018 à 20h39 following a purchase from 03/03/2018

Good telephone reception.

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Cyril B.

Published on 23/05/2018 à 16h03 following a purchase from 24/04/2018

Good quality and nice finishes.

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Aurelie R.

Published on 23/05/2018 à 15h38 following a purchase from 01/05/2018

Easy order. Compliant product. Fast delivery.

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Chloe C.

Published on 22/05/2018 à 15h38 following a purchase from 27/04/2018

Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!

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Angelo C.

Published on 08/05/2018 à 13h58 following a purchase from 29/03/2018

Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.

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Anngaid P.

Published on 18/04/2018 à 07h54 following a purchase from 16/03/2018

A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.

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Marina L.

Published on 06/03/2018 à 11h17 following a purchase from 12/02/2018

Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!

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Severine S.

Published on 02/03/2018 à 08h01 following a purchase from 09/02/2018

Good quality material, and very friendly staff.

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Cedric B.

Published on 24/02/2018 à 21h58 following a purchase from 19/01/2018

Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.

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Pahun N.

Published on 11/02/2018 à 12h01 following a purchase from 17/01/2018

Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.

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Nathalie M.

Published on 07/02/2018 à 20h17 following a purchase from 23/11/2017

Quick service, good information, very quick email response.

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Joffrey C.

Published on 07/02/2018 à 12h29 following a purchase from 05/01/2018

Nothing to say, just good.

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Josiane R.

Published on 07/02/2018 à 10h28 following a purchase from 16/01/2018

Very serious site. Order delivered very quickly. Do not regret my purchase.

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M H.

Published on 03/02/2018 à 10h16 following a purchase from 12/12/2017

Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!

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Pauline C.

Published on 30/01/2018 à 20h40 following a purchase from 09/01/2018

Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...

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Ernst Urdal S.

Published on 21/01/2018 à 09h00 following a purchase from 07/12/2017

Great service and very good product!!

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Michel C.

Published on 20/01/2018 à 21h31 following a purchase from 19/12/2017

Very good result and reliability. Delivery on time..

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Servann L.

Published on 13/01/2018 à 12h40 following a purchase from 01/12/2017

The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.

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Rui M.

Published on 10/01/2018 à 21h54 following a purchase from 12/12/2017

Good advice and very good product quality.

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Celine Z.

Published on 09/01/2018 à 12h01 following a purchase from 28/11/2017

The net arrived in excellent condition.

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Christelle A.

Published on 09/01/2018 à 06h11 following a purchase from 06/12/2017

Perfect.

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Julie P.

Published on 08/01/2018 à 12h46 following a purchase from 10/11/2017

Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...

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Xabi E.

Published on 08/01/2018 à 08h55 following a purchase from 07/12/2017

Very good quality product.

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Florence R.

Published on 06/01/2018 à 15h46 following a purchase from 20/11/2017

The result is superb :-)

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Pascale P.

Published on 03/01/2018 à 17h17 following a purchase from 04/12/2017

We ordered a guardrail for a mezzanine. The result is great and gives an impression of openness to the rest of the studio. We are delighted with our purchase, the quality and speed of execution is excellent. Product to recommend.

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Stefano P.

Published on 03/01/2018 à 10h01 following a purchase from 24/11/2017

The service was very quick and the person who assisted me was very helpful. Recommended.

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Francois P.

Published on 28/12/2017 à 21h24 following a purchase from 23/11/2017

Perfect contact, quick order, top product but lacking information on assembly especially for the tension rope in 4 lengths (type of knot, crossing or not, ...)

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Lucas S.

Published on 27/12/2017 à 06h37 following a purchase from 13/10/2017

Ordered a custom living net, very good quality; but no assembly instructions/help to be found.

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Thierry C.

Published on 20/12/2017 à 22h06 following a purchase from 20/11/2017

This was our second order with them, the first had no issues but the second was different... problem with delivery, I had contacted before placing the order, clearly specified the address which was different from the company's headquarters and it was not delivered to the right place.... I am disappointed on that side, otherwise the trampoline is as per my request.

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Sascha F.

Published on 20/12/2017 à 20h16 following a purchase from 28/11/2017

Everything is good, only the assembly instructions could be better (a video would be helpful).

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Arthur D.

Published on 20/12/2017 à 18h34 following a purchase from 16/11/2017

Great

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Guillaume S.

Published on 20/12/2017 à 17h06 following a purchase from 16/11/2017

We received the order faster than expected. The result is perfect!

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Pascal I.

Published on 19/12/2017 à 08h30 following a purchase from 16/11/2017

For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!

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Michel M.

Published on 18/12/2017 à 20h30 following a purchase from 06/11/2017

Good welcome, good advice. Problem with the design.

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Sabine L.

Published on 18/12/2017 à 03h38 following a purchase from 10/11/2017

Very professional, available by phone and very friendly.

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Amandine G.

Published on 17/12/2017 à 22h22 following a purchase from 11/10/2017

Very professional. Quick response, well advised, really delighted.

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David L.

Published on 15/12/2017 à 12h57 following a purchase from 24/10/2017

the product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.

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Response from LOFTNETS Published on 07/05/2025

Thank you for your constructive feedback. We are glad that the quality of the product has satisfied you.

Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.

As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.

Monique R.

Published on 15/12/2017 à 11h46 following a purchase from 08/11/2017

Great service and very good advice

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