Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

2 star reviews

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Mathias P.

Published on 11/08/2026 à 17h41 following a purchase from 07/07/2026

The net doesn't hold the tension. Whenever I tension it, after one hour or maybe half a day it will be saggy again. I am rather disappointed with the product.

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Response from LOFTNETS Published on 14/08/2026

Good day Mr. Pannen, we are surprised by your feedback. Could you please send us photos of the mounted net by email so that our engineer can assess the tension of the trampoline? [email protected] or +49 (0)211 63552992
The LOFTNETS team

Franck C.

Published on 02/02/2026 à 14h52 following a purchase from 07/01/2026

For everything related to fixing nets, it's very good, but the follow-up side regarding my request for information (I'm talking about my 2 nets ordered in 2 years) has a lot to improve in communication, that's my opinion

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Response from LOFTNETS Published on 03/02/2026

Hello Mr. Chauvin,
Thank you for taking the time to share your opinion and your feedback on your LOFTNETS net orders. Please find below some additional elements to your message regarding our follow-up.
If you are referring to our shipping times: your 2024 order was processed in a year-end context with slightly extended deadlines announced on our site. Your 2026 order, on the other hand, was manufactured and shipped within two weeks.
If you are referring to the follow-up from our customer service: our team responded quickly (within the day or the next day) to all your requests regarding the assembly instructions, your billing address, your payment information, and additional explanatory elements regarding the installation).
We are, however, sincerely sorry if our communication did not fully satisfy you, and your remark is taken into account to continue improving the clarity of our exchanges.
We remain at your disposal for any further questions and thank you for your trust in these two orders.
Best regards,
The LOFTNETS team

Jared C.

Published on 12/01/2026 à 14h51 following a purchase from 19/12/2025

The nets were expensive and the shipping costs were out of this world. I know the company does not control tariff policy but I feel like it should have been disclosed before the purchase. My duty was 270 dollars more than half of the cost of the net.

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Response from LOFTNETS Published on 14/01/2026

Thank you for your feedback and we understand your comment but the quality of our nets and the fact that they are handmade in our own French workshop justify the price. Customs fees have increased due to US policy. Our customers are always informed of this before paying for their order.

Chris C.

Published on 22/04/2025 à 16h39 following a purchase from 07/04/2025

The net cracked after barely 3 years with ultra limited use.

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Response from LOFTNETS Published on 07/05/2025

Hello,
Thank you for sharing your feedback.
We are sorry to hear that the net has deteriorated after such limited use. This is obviously not the experience we want for our customers.

Although durability can vary depending on usage and exposure conditions, we understand your disappointment. Please feel free to contact us directly with more details (photos, order number, etc.), so that we can look into your situation more closely and see if it is possible to offer you a solution.