Customer reviews of LOFTNETS

9,4 /10

Based on 357 published reviews

5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 3, 4 and 5 stars

Reset filters

Sascha F.

Published on 20/12/2017 à 20h16 following a purchase from 28/11/2017

Everything is good, only the assembly instructions could be better (a video would be helpful).

Translated reviews

Arthur D.

Published on 20/12/2017 à 18h34 following a purchase from 16/11/2017

Great

Translated reviews

Guillaume S.

Published on 20/12/2017 à 17h06 following a purchase from 16/11/2017

We received the order faster than expected. The result is perfect!

Translated reviews

Pascal I.

Published on 19/12/2017 à 08h30 following a purchase from 16/11/2017

For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!

Translated reviews

Michel M.

Published on 18/12/2017 à 20h30 following a purchase from 06/11/2017

Good welcome, good advice. Problem with the design.

Translated reviews

Sabine L.

Published on 18/12/2017 à 03h38 following a purchase from 10/11/2017

Very professional, available by phone and very friendly.

Translated reviews

Amandine G.

Published on 17/12/2017 à 22h22 following a purchase from 11/10/2017

Very professional. Quick response, well advised, really delighted.

Translated reviews

David L.

Published on 15/12/2017 à 12h57 following a purchase from 24/10/2017

the product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.

Translated reviews

Response from LOFTNETS Published on 07/05/2025

Thank you for your constructive feedback. We are glad that the quality of the product has satisfied you.

Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.

As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.

Monique R.

Published on 15/12/2017 à 11h46 following a purchase from 08/11/2017

Great service and very good advice

Translated reviews

Bernard C.

Published on 14/12/2017 à 10h38 following a purchase from 09/11/2017

Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which, due to some misfortune no doubt, forced me to redo it three times before installing the net in the right direction. Best regards

Translated reviews

Response from LOFTNETS Published on 07/05/2025

Thank you for your detailed feedback. We understand that installing a net with irregular dimensions can be complex, especially without clear markers.

Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.

Anne Marie C.

Published on 10/12/2017 à 17h07 following a purchase from 18/11/2017

Order conforms to what I expected

Translated reviews

Johanna K.

Published on 10/12/2017 à 12h27 following a purchase from 24/10/2017

Everything very good, from ordering to delivery.

Translated reviews

Christophe C.

Published on 01/12/2017 à 11h28 following a purchase from 06/10/2017

Quick and simple order, net delivered on time. Easy installation, Perfect!

Translated reviews

Yves G.

Published on 23/11/2017 à 08h56 following a purchase from 27/10/2017

Mix-up in the order, but the product meets my expectations well.

Translated reviews

Maud F.

Published on 20/11/2017 à 17h25 following a purchase from 03/10/2017

Excellent service, whether by phone or in the ordered product.

Translated reviews

Virginie G.

Published on 20/11/2017 à 10h51 following a purchase from 14/09/2017

very good product of good quality

Translated reviews

Corinne L.

Published on 19/11/2017 à 21h48 following a purchase from 04/10/2017

Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.

Translated reviews

Arnaud L.

Published on 12/11/2017 à 17h49 following a purchase from 04/10/2017

The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!

Translated reviews

Karen L.

Published on 06/11/2017 à 07h18 following a purchase from 16/10/2017

Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.

Translated reviews

Stefan M.

Published on 02/11/2017 à 07h13 following a purchase from 10/10/2017

It worked out.

Translated reviews

Oriane L.

Published on 01/11/2017 à 18h13 following a purchase from 29/09/2017

The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.

Translated reviews

Jp P.

Published on 01/11/2017 à 18h04 following a purchase from 27/09/2017

GOOD COMMERCIAL CONTACT

Translated reviews

Desmule J.

Published on 23/10/2017 à 08h50 following a purchase from 11/09/2017

perfect in every way!

Translated reviews

Aurelien B.

Published on 20/10/2017 à 10h57 following a purchase from 14/09/2017

I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS

Translated reviews

Caroline V.

Published on 19/10/2017 à 18h39 following a purchase from 21/08/2017

delivered on time, good dialogue for the order

Translated reviews

Didier R.

Published on 09/10/2017 à 16h43 following a purchase from 11/08/2017

I am satisfied with the product, although the assembly plan is not detailed. BUT the logistics: a disaster: order placed by phone with a delivery imperative at the beginning of the first week of September, several calls with unkept promises and final delivery with a 10-day delay, by an incompetent carrier who left the package randomly in another apartment! It's a shame that shipping is included in the price, as I would have saved time by picking up the net myself in Bordeaux!

Translated reviews

Response from LOFTNETS Published on 16/05/2025

Hello,

Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.

We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.

The LOFTNETS team

Benjamin R.

Published on 08/10/2017 à 22h26 following a purchase from 23/08/2017

Package received on time, no unpleasant surprises. Can't wait to install it!

Translated reviews

Youen B.

Published on 04/10/2017 à 15h39 following a purchase from 24/08/2017

perfect

Translated reviews

De Jong S.

Published on 04/10/2017 à 13h18 following a purchase from 08/08/2017

Faster reply to mails and give answers to all the issues in those emails.

Translated reviews

Guillaume C.

Published on 02/10/2017 à 07h06 following a purchase from 14/08/2017

Easy and quick internet order, delivery time respected and product conforming and of good quality

Translated reviews

Jacques N.

Published on 01/10/2017 à 20h12 following a purchase from 11/08/2017

The trampoline is intended for my Catamaran (Fountaine Pajot Bahia 46). After the passage of Hurricane Irma where my cat was based, I am currently without news. I will go there next week to find out more and hope to be able to use the trampoline. Best regards. ***

Translated reviews

Franck D.

Published on 28/09/2017 à 16h57 following a purchase from 31/08/2017

Perfect, good communication, fast delivery, product corresponding to my expectations. Thank you!!

Translated reviews

Brunet D.

Published on 24/09/2017 à 19h46 following a purchase from 23/08/2017

Hello; the material seems to be of good quality, however for the installation there is a lack of a manual. How to make the knots? ......

Translated reviews

Pierre B.

Published on 21/09/2017 à 09h51 following a purchase from 03/08/2017

No receipt of the assembly manual before the shipment of the package. Package delivered without prior contact by the delivery service (no agreement on delivery times). Very good contact with the team at the order stage but poor follow-up and disappointing delivery.

Translated reviews

Response from LOFTNETS Published on 16/05/2025

Hello,

Thank you for taking the time to share your experience. We are pleased that your interaction with our team during the order was satisfactory, but we are sorry to hear that the delivery did not meet your expectations.

Since your order, we have taken this type of feedback into account and have changed our delivery provider to offer a more reliable service, with better tracking and smoother communication regarding delivery times.

Regarding the assembly instructions, we are now committed to sending them by email before the shipment of the package to avoid any waiting or confusion.

The LOFTNETS team

Gregory T.

Published on 13/09/2017 à 19h32 following a purchase from 24/07/2017

very good product, excellent online service and reasonable price, well done

Translated reviews

Joel L.

Published on 12/09/2017 à 06h54 following a purchase from 20/07/2017

very good and complete

Translated reviews

Frederic V.

Published on 06/09/2017 à 13h30 following a purchase from 13/07/2017

Very good, nice and very efficient even for export. I recommend it to you.

Translated reviews

Clement R.

Published on 05/09/2017 à 17h20 following a purchase from 12/07/2017

Two small errors in understanding the specifications. It remains a complex product. It is necessary to take the time to exchange to understand each other well.

Translated reviews

Brice L.

Published on 05/09/2017 à 16h29 following a purchase from 17/07/2017

Very happy with my net

Translated reviews

Gaëtan B.

Published on 05/09/2017 à 15h50 following a purchase from 13/07/2017

Very good

Translated reviews