Customer reviews of LOFTNETS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 357 published reviews
5 290 81% 4 42 12% 3 17 5% 2 4 1% 1 4 1%

Summary of reviews

LOFTNETS delivers reliable, well-supported products with clear setup guidance and thoughtful packaging, earning praise for fast, accurate delivery and helpful, responsive service. Customers highlight the consistent quality of nets and hardware, easy-to-follow instructions, and competent technical advice that supports both standard and custom orders. The experience is described as smooth and professional, with ongoing appreciation for prompt communication, efficient production, and reliable after-sales assistance. The overall impression is a trusted supplier delivering durable nets, helpful staff, and timely, well-executed deliveries.

Reviews 3 and 5 stars

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K
Kévin G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Top
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Pauline I.
Rating: 5 out of 5
following a purchase from 14/02/2025
Great!
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Kees O.
Rating: 5 out of 5
following a purchase from 10/01/2019
Accurate and on time.
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Tristan T.
Rating: 5 out of 5
following a purchase from 20/03/2019
A real personalized service. Thank you!
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Marie F.
Rating: 3 out of 5
following a purchase from 09/01/2019
Difficulty installing the indoor net, we followed online videos but it wasn't easy...
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Response from LOFTNETS
Hello Marie,

We sincerely thank you for your feedback regarding the installation of the interior net.
We are sorry to hear that you encountered difficulties and fully take your comments into account, which will help us improve our installation guides.

Please do not hesitate to contact us if you need any further assistance!
The LOFTNETS team
R
Rubén B.
Rating: 5 out of 5
following a purchase from 04/01/2019
Very good technical support and quick shipping. Unique and high-quality materials.
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Response from LOFTNETS
Good morning Rubén,
Thank you very much for your comment.
We are glad to know that you appreciated our technical support, the speed of the shipment, and the quality of our materials.
The LOFTNETS team
F
Frank T.
Rating: 5 out of 5
following a purchase from 03/02/2019
Product compliant, fast delivery. Very satisfied.
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Catherine B.
Rating: 5 out of 5
following a purchase from 23/11/2018
Professional, courteous service.
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Eric F.
Rating: 5 out of 5
following a purchase from 19/12/2018
I ordered samples for a future order, fast delivery and in line with my expectations.
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Stéphane B.
Rating: 5 out of 5
following a purchase from 26/11/2018
Perfect technical support for an indoor trampoline, the deadline was respected and the dimensions are in line with my needs!!
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Alban B.
Rating: 5 out of 5
following a purchase from 13/11/2018
Very good service, communication is good, shipping is fast and the website platform is really well done.
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Aurelie M.
Rating: 5 out of 5
following a purchase from 30/11/2018
My contact was attentive and very responsive regarding the shipment.
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John-Thomas T.
Rating: 3 out of 5
following a purchase from 28/11/2019
The package arrived several days late? But it is compliant ...
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Response from LOFTNETS
Hello John-Thomas,

Thank you for your feedback, and we are sorry to hear that your package arrived late. We are working to improve our delivery times and appreciate your comments regarding the compliance of your order. Please feel free to contact us with any questions or suggestions.
M
Marie D.
Rating: 5 out of 5
following a purchase from 22/10/2018
Following an incident with our previous residential net, I was able to obtain valuable information, advice, and support. Thank you for the seriousness of your team!
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Laetitia C.
Rating: 5 out of 5
following a purchase from 13/11/2018
We are very satisfied with our net. It is exactly what we wanted and the result is magnificent.
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Frederic M.
Rating: 3 out of 5
following a purchase from 04/11/2018
I am happy to have received my package despite the strike of the Belgian post, this was a sample to see with a larger order?, I remain confident.
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Response from LOFTNETS
Thank you very much for your positive feedback and for your patience during this difficult period.

We are delighted that your sample arrived safely despite the disruptions related to the bpost strike in 2018. This strike indeed caused significant delays in parcel distribution, affecting many international shipments.
We thank you for your trust and hope to have the opportunity to serve you again under optimal conditions.
W
Wilfried M.
Rating: 5 out of 5
following a purchase from 02/10/2018
Perfect.
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Lukas G.
Rating: 5 out of 5
following a purchase from 04/10/2018
Absolutely convincing, friendly, and competent customer service. From the initial telephone consultation, through planning to assembly, always available and solution-oriented. Mr. *** always took the necessary time to realize our dream project. The quality of the delivered components - net, eye bolts, ropes - is above average, making the price-performance ratio more than acceptable. I can only give a clear recommendation!
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Arnal L.
Rating: 5 out of 5
following a purchase from 07/10/2018
Very practical samples.
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Hervé C.
Rating: 5 out of 5
following a purchase from 18/09/2018
Quick, very quick! Thank you.
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Gianluca F.
Rating: 5 out of 5
following a purchase from 05/09/2018
Excellent quality product, as is the customer service; I will definitely recommend it to my sailing friends! One note: since these are online purchases, it would be desirable to increase the number and descriptiveness of the photographs of the items for sale (I am particularly referring to trampolines for sports catamarans). Thank you very much!
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Yann P.
Rating: 5 out of 5
following a purchase from 06/08/2018
Thank you for your responsiveness following the non-compliance (of color on a net) observed on a first delivery. I appreciated your proposal to be able to enjoy this first delivery before receiving the corrected item.
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Voland D.
Rating: 5 out of 5
following a purchase from 24/08/2018
Order of a batch of samples. Fast shipping and good reception. Thank you.
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Marko Z.
Rating: 5 out of 5
following a purchase from 21/08/2018
Wonderful product, extraordinary attention, excellent everything.
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Andrea B.
Rating: 5 out of 5
following a purchase from 10/07/2018
Although I had a setback with the first net, they sent me a second one that turned out perfect. I can trust this company and the service is friendly and professional.
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Laurent F.
Rating: 5 out of 5
following a purchase from 02/07/2018
Perfect for the trampoline, correct for the net.
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Vincent L.
Rating: 5 out of 5
following a purchase from 02/07/2018
Small problem noted on the first order which was taken into account by the after-sales service. It is for having allowed us to resolve our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you.
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Patricia G.
Rating: 3 out of 5
following a purchase from 06/06/2018
We received a product that did not match our request. This can happen. But I would have liked our problem to be resolved more quickly. The lack of communication is a serious fault in this case.
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Response from LOFTNETS
Hello,
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.
C
Cedric P.
Rating: 5 out of 5
following a purchase from 29/06/2018
Very friendly team.
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Jean Michel B.
Rating: 3 out of 5
following a purchase from 27/06/2018
Perfect product according to the measurements! - But two months of waiting nonetheless! (With 2 follow-ups because my trampoline order seemed lost!)
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Response from LOFTNETS
Hello Jean Michel,

Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.

Best regards,
The LOFTNETS team
G
Gael R.
Rating: 3 out of 5
following a purchase from 25/06/2018
First delivery after 6 to 7 weeks with poorly made cuts so I had to wait another 0 days to be delivered.
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Response from LOFTNETS
Hello Gael, we thank you for your feedback regarding your order on LOFTNETS. We are sorry to hear that the delivery and the quality of the cuts did not meet your expectations. Please be assured that we take your comments very seriously in order to improve our services in the future.
M
Marina P.
Rating: 5 out of 5
following a purchase from 28/06/2018
Samples received quickly as planned and clear information for measuring before ordering.
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Pierre S.
Rating: 5 out of 5
following a purchase from 25/04/2018
Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.
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Cyril B.
Rating: 5 out of 5
following a purchase from 24/04/2018
Good quality and nice finishes.
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Aurelie R.
Rating: 5 out of 5
following a purchase from 01/05/2018
Easy order. Compliant product. Fast delivery.
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Chloe C.
Rating: 5 out of 5
following a purchase from 27/04/2018
Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!
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Angelo C.
Rating: 5 out of 5
following a purchase from 29/03/2018
Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.
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Anngaid P.
Rating: 5 out of 5
following a purchase from 16/03/2018
A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.
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Marina L.
Rating: 5 out of 5
following a purchase from 12/02/2018
Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!
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Severine S.
Rating: 5 out of 5
following a purchase from 09/02/2018
Good quality material, and very friendly staff.
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