Customer reviews of Lumix création

9,8 /10

Based on 347 published reviews

Summary of reviews

Lumix création consistently delivers on reliable delivery speed and careful packaging, with many mentions of fast shipping and items arriving as described or meeting expectations. Customers highlight specific product strengths, such as well-made lights, thoughtful craftsmanship, and materials like porcelain and varnished metal, along with accurate descriptions and meticulous assembly. The store is praised for attentive, knowledgeable staff and excellent after-sales service, with numerous notes of good communication, helpful advice, and responsive follow-up. Overall, the experience is described as smooth and dependable, with repeated purchases and strong recommendations.

2 star reviews

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Celine P.

Published on 29/03/2024 à 13h44 following a purchase from 16/03/2024

the bulb was broken on arrival and I've just noticed it was cracked, otherwise the rest is fine

Translated reviews

Response from Lumix création Published on 30/03/2024

I'm very surprised by your negative review, in fact it can happen during transport that items are damaged despite all the care we take when packing.
You just need to let me know and I'll send you a bulb free of charge.

Fabrice P.

Published on 24/11/2019 à 13h02 following a purchase from 09/11/2019

The package arrived late and the wire of the white light was stained with black, too bad but I don't recommend it.

Translated reviews

Response from Lumix création Published on 27/11/2019

I am very surprised by your return...
You ordered your lamp on Saturday, November 9 at 20:22 with a request for delivery MONDIAL RELAY (average delivery time of 4 to 5 days).

I sent you an email on Tuesday morning, November 12, informing you that during the assembly of your lamp, I realized that my spool of white cable had defects (small black spots) and that I unfortunately did not have another in stock.
I sent back the reel with factory defects to my supplier and I ordered white cable again urgently.
I warned you of the delay and I even offered to send you your lamp by Colissimo pro 2 days at my expense.
I had no answer from you following my two emails.

After having received the new white cable without any defect, I assembled your lamp in priority on November 14 in the morning and I sent it by Colissimo Post at my expense in order to make up for 1 DAY of DELAY!
Reminder of the delivery time for the creation of a personalized lamp: 2 to 3 WORKING days.

I am sorry that you are unhappy, but I did everything I could to satisfy you and I really have nothing to reproach me.