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Rating: 1 out of 5
The delivery time was far too long due to the Chronopost company. 15 days! Two cancellations due to the closure of the delivery point. (hours not compatible with those of the delivery person!)
Translated reviews
Response from Luxxa Boutique
Dear Sir,
We sincerely apologize for the delivery delay you encountered. As soon as you reported it, we immediately took charge of your case, ensured careful follow-up with the carrier, and made sure to keep you informed at every step.
However, we feel it is important to clarify that this situation is neither due to a shortcoming of our customer service nor to the quality of our products or our online store. The exceptional delay of 15 days is solely due to malfunctions of the carrier, with two consecutive cancellations related to the closure of the delivery point (hours incompatible with those of the delivery person), elements completely independent of our will.
As you have indicated, this was not your first order with us and your previous experiences had always gone smoothly. That is why we regret that this rating reflects an external delivery issue, despite our responsiveness and constant involvement in following up on your order.
We remain fully committed to providing attentive customer service and high-quality creations, and we hope that your future experiences will fully reflect the standards of our brand.
Best regards,
We wish you an excellent holiday season.
Julia - Luxxa Lingerie Customer Service
We sincerely apologize for the delivery delay you encountered. As soon as you reported it, we immediately took charge of your case, ensured careful follow-up with the carrier, and made sure to keep you informed at every step.
However, we feel it is important to clarify that this situation is neither due to a shortcoming of our customer service nor to the quality of our products or our online store. The exceptional delay of 15 days is solely due to malfunctions of the carrier, with two consecutive cancellations related to the closure of the delivery point (hours incompatible with those of the delivery person), elements completely independent of our will.
As you have indicated, this was not your first order with us and your previous experiences had always gone smoothly. That is why we regret that this rating reflects an external delivery issue, despite our responsiveness and constant involvement in following up on your order.
We remain fully committed to providing attentive customer service and high-quality creations, and we hope that your future experiences will fully reflect the standards of our brand.
Best regards,
We wish you an excellent holiday season.
Julia - Luxxa Lingerie Customer Service