Customer reviews of Luxxa Boutique

9,7 /10

Based on 190 published reviews

Summary of reviews

The online store Luxxa Boutique is renowned for its superior product quality, with many customers emphasizing the impeccable craftsmanship and comfort of the lingerie. The French-made items are often highlighted as not only beautiful but also thoughtfully packaged, enhancing the overall shopping experience. Customers note that the delivery process is reliable and efficient, with many mentioning fast shipping times and careful packaging that makes the lingerie perfect for gifting.

2 star reviews

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Christophe C.

Published on 03/01/2026 à 08h41 following a purchase from 20/12/2025

After several orders placed and others to come, I have not received any discount to date. Best regards, Mr. Cirilli

Translated reviews

Response from Luxxa Boutique Published on 05/01/2026

Dear Sir,
As specified in the email, you did indeed benefit from a 5% discount when you subscribed to our newsletter in December 2024.
The Christmas offer mentioned did not correspond to a discount voucher, but to a gift offered, to be selected at the time of ordering.
However, we would like to emphasize that the rating given to our store should primarily reflect the quality of our products and services, and not the absence of a discount agreement.
All our pieces are made in France, under optimal working conditions, by specialized corset makers. Offering discounts systematically would go against these commitments and could risk altering the quality.
We remain at your disposal to discuss this matter.
Best regards,
Julia - Luxxa Lingerie Customer Service

Michel B.

Published on 28/12/2021 à 10h46 following a purchase from 14/12/2021

I am very satisfied with the excellent quality of the products but I am very disappointed with the lack of transparency of the company. I received a product with a sewn-in size L label and a different cardboard label for XL. I had ordered XL. I was told after investigation that due to a lack of XL label, the manufacture was sewing L labels but that the product I received was indeed XL. If I sent the product back, they would correct it by adding an X to the pen. All this led me to have a doubt about the real size of the product. Given the price of the products, I would have appreciated a little more transparency and receiving a product without any sewn on labels and possibly an apology note.

Translated reviews

Response from Luxxa Boutique Published on 28/12/2021

Good day to you, sir,
Thank you for your feedback.
We are sorry to hear about your disappointment with our company.

It is true that due to a large influx of orders, we are out of labels in size XL.

We still decided to honour your order so that you could get it before Christmas, despite the lack of labelling.
However, I grant you that a message of explanation would have been preferable to you.

Upon receipt of our XL labels, I can offer you an exchange at our expense.

If there is anything we can do for you, please let me know.
I am still available,

Sincerely,
Julia VANDIER - Customer Service