The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Fast delivery! We'll see if the battery ordered for my macbookpro at the end of 2013 holds the charge after a few months of use and how the after-sales service will deal with the problem if there is one ... to be continued.
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Thib B.
Rating: 4 out of 5
I am very pleased with the responsiveness despite the first order not being received. You reacted quickly in order to send the package again.
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Bryan D.
Rating: 4 out of 5
Site ok
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f G.
Rating: 4 out of 5
Very good for the speed of execution and delivery. I'm very pleased with the service and the quality of the product, but I'm not sure if it's in stock or not. I'm very pleased with the service and the quality of the product, and I'm very pleased with the service. I'm very pleased with the service and the quality of the product.
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Simon B.
Rating: 3 out of 5
Some good and some bad: - the site is quite slow despite the fiber, some modules are not displayed at all times (the selection card for delivery Chronopost Pick Up for example). - some information makes you smile: (I order a phone screen, so, a priori my phone is out of order), "you will be kept informed by sms of the progress of your delivery..." - my first delivery, the product was announced delivered within 7 to 10 days, I waited about 1 month before being delivered. - The online chat and after sales service are top notch, quick and clear answers, simple procedure and acknowledgements by email... Great! - I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. - I received a credit note following an order error (on my part). The credit note came with free Chronopost Pick Up shipping. It is very commercial on your part but the code of the credit is blocked on only 1 mode of delivery, if this one does not suit the customer he will not be able to use his credit... Maybe you should dissociate the credit and the discount on shipping...
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Isabelle S.
Rating: 3 out of 5
There is a missing product ordered, not delivered I have no news!
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Marc M.
Rating: 1 out of 5
I received a message 1 week later asking me to return the screen for inspection. It's been 1 week now that my mom's phone is unusable. The screen is a birthday present, I can call it a poisoned present. Think of molding for future purchases as well as my relatives and acquaintances. For information, I am a traveling salesman in the south of France and Corsica. I know a lot of customers equipped with phones and moreover with screens often broken on site, and until now I have been promoting your site. Today this is no longer the case and I would say the exact opposite of what I said before. Don't forget that you are not alone in this market.
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Response from MacManiack
Hello Marc, We thank you for your comment and are sorry to hear about this information. However, you contacted our team on March 07 at 22:44 and received a response from us on March 8, the next day, at 15:30. The electronic components are not safe from malformation or defective cases, being very fragile. In the case where indeed the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction, this is your first concern of defective on your many orders SOSav.fr, and our team has already sent you a new replacement screen following this incident so that everything returns in order quickly. Our team wishes you a pleasant end of day and remains at your disposal if needed. Sincerely, The MacManiack Team
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florin F.
Rating: 1 out of 5
It is true that the case I ordered is very beautiful and that the touch is magnificent but I bought this case for my daughter for an iPad Air of 2020 and the case is not for an iPad Air of 2020 but for an iPad Air of 2017 on the other hand I did not find anywhere on the site an indication of which iPad it is I have not yet contacted the SAV of the site The product was sent rather quickly and well packaged It would be wonderful that the descriptions of the products will be a little more detailed even if it is only a case
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Response from MacManiack
Hello Florin, Thank you for your comment and we are sorry to hear about this information. That said, you did not order a case for the iPad Air but for the MacBook Air 13. Our team has already contacted you about this and has been waiting for your feedback since last Thursday to find out more about it. We wish you an excellent afternoon and remain available if needed, do not hesitate! Sincerely, The SOSav.fr Team
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Jérôme D.
Rating: 4 out of 5
Conforming product already assembled
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Dominique K.
Rating: 4 out of 5
RAS merci
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Annette Christine H.
Rating: 1 out of 5
No information on the status of my order, except on request after 1 month and after 2 months. Very poor experience.
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Response from MacManiack
Hello Annette, We thank you for your comment and confirm again that the part received for your order did not fully meet our quality standards and has been removed from stock. This quality action carried out by our team normally results in an automatic message being sent, and we are sorry to see that you have not received it. You can check the status of your order in real time on your customer area, in this case, it was indeed indicated that it was awaiting restocking. We apologize if this state has lacked clarity and remain at your disposal for any additional information, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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BERNARD M.
Rating: 4 out of 5
Easy to navigate, except for a small problem with the delivery which took more or less three weeks.
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IAN M.
Rating: 4 out of 5
It takes some skill with the mouse to navigate it. The site and the staff are good - I needed to contact them before I ordered. The product I ordered broke and I have been waiting for a few days for a reply to my complaint with a photo, which leads me to revise my assessment...
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HENRI W.
Rating: 4 out of 5
Fast and efficient
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catherine D.
Rating: 2 out of 5
the description of the contents of the screwdriver kits is not precise enough to make the choice of the model safe.
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Response from MacManiack
Hello Catherine, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this issue. If you need assistance, please contact our team at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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Cathy B.
Rating: 4 out of 5
Bon cite
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David C.
Rating: 1 out of 5
Out of 8 items ordered in Dec-20, I waited for the delivery without much urgency. After a while I asked why it wasn't arriving and was told that the burner and the iPhone screen protector were missing. I was offered a partial delivery of 6 items and the rest (2 items) in 15 days. I did not require it, because I was not in a hurry, I could wait 15 days. I have been very satisfied with the service and the product. I was told that 2 items were still missing but they were not the same. Now it's the left speaker and the Macbook Pro battery that are missing! The mustard is getting on my nose and I ask for a partial delivery of the 6 items out of the 8. Last week I received 3 of the 6! This is the state of the situation for now, I hope it will be resolved as soon as possible!
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Response from MacManiack
Hello David, We thank you for your comment and are sorry for these incidents indeed unpleasant. With the health crisis, our restocking may have experienced additional delays and we sincerely apologize, we experience them exactly as you do because we are dependent on our suppliers too. Our team contacted you yesterday and is waiting for your return with impatience in order to clarify the situation and find a solution as soon as possible. Everything will be back in order soon, rest assured :-) We thank you for your patience and of course remain at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
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Majdouline S.
Rating: 1 out of 5
I ordered a survivor shell instead I received another shell that has nothing to do with it and very bad quality.since I sent several emails of complaint but nothing any response from them and their phone number is untraceable Frankly never again I recommend
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Response from MacManiack
Hello Majdouline, We thank you for your comment and are sorry for this incident. On the other hand, we usually reply to all emails sent within a few hours, so perhaps you should check your spam? Because you received a reply from our team the day after your request at [email protected], i.e. on 19-02 at 09:37 exactly. We are waiting for your return so that we can start processing this request. In the meantime, we wish you a very nice day and see you soon! Sincerely, The MacManiack Team
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Sylvie B.
Rating: 4 out of 5
Thanks to the search tool, I easily found the items I needed. My order was delivered quickly, and I am fully satisfied with my items
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Pierre-Adrien C.
Rating: 4 out of 5
Satisfied. I ordered an original quality iPhone 8 screen kit. I received the item in 3 days. Not sure if the part is a real original, but the quality is not far off. For the price (38), I am satisfied.
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jean patrick B.
Rating: 4 out of 5
WELL
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Thomas G.
Rating: 4 out of 5
Despite a small delay due to the supplier. Received article is corresponding to the expectation.
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Stéphane M.
Rating: 4 out of 5
Good overall, just needs a little description of the products
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RAFAEL V.
Rating: 1 out of 5
Unlikely return process
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Response from MacManiack
Hello Rafael, We thank you for your message and we are sorry if the process of taking care of your problem seemed complex by sending these two pictures. In this case, it is necessary for us to be able to target where the problem comes from in order to avoid it happening again. This also allows you to cover yourself in case of breakage carrier in cases where the product and likely to be returned to our premises. As a reminder, this information is indicated in the general conditions of sale that you have read and accepted before validating your order :-) Our team remains at your disposal and awaits your return. Have a nice day. Sincerely, The MacManiack Team
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Marie Z.
Rating: 4 out of 5
Fast delivery in 2 times One cover arrived damaged, the sales department reacted very quickly and sent another one
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Christophe L.
Rating: 1 out of 5
I'm not sure I'd be able to do that. 1 month to receive... I absolutely do not recommend
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Response from MacManiack
Hello Christophe, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this item. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day ! The MacManiack team
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François F.
Rating: 4 out of 5
Very good, professional and fast site
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Tom D.
Rating: 4 out of 5
the battery was well packed. They respond to emails in a timely manner. I just wish I had been notified automatically when the stock was empty as I waited without knowing exactly why. The problem was not waiting but not being notified and not having any knowledge of the delay.
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Eric J.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product.
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Stéphanie S.
Rating: 1 out of 5
Delivery 2 months after the order. I had to call again.......
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Response from MacManiack
Hello Stephanie, We thank you for your message and we are sorry for this incident :-( Indeed, this delay is quite abnormal. With the latest events, not to mention the health crisis, our restocking may have experienced additional delays and we apologize, we are unfortunately dependent on our suppliers, just like you. We remain available for any additional information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Beauchamp O.
Rating: 4 out of 5
Well
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Nicolas D.
Rating: 2 out of 5
Very good site and easy to navigate. However... I've been waiting more than a month for an iPad cover and a protective glass and after an email, I'm told that there is no more model and that we are waiting for it. Maybe we should do something to report your unavailability.
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Response from MacManiack
Hello Nicolas, We thank you for your comment and are sorry to hear about your dissatisfaction. In this case, the availability of the products is indicated online, near the button of addition to the basket, and we offer the possibility of pre-ordering, reason for which there is no blocking when you add a product out of stock to the basket. Our team remains at your disposal for any further information and does its best to improve your customer experience. Have a nice day. Sincerely, The MacManiack Team
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Jean-Marc V.
Rating: 4 out of 5
Meets my expectations.
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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Rodolphe G.
Rating: 1 out of 5
2 months waiting, item in stock.
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CAROLE L.
Rating: 4 out of 5
Delivery in good condition
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DEMEUSE D.
Rating: 1 out of 5
The battery is not working properly. I had to put the old one back in.
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