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G
Rating: 4 out of 5
Good service
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Customer reviews of MacManiack
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews
Summary of reviews
The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
........
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A
Rating: 4 out of 5
The site is clear, it is easy to find what I am looking for... it lacks more information to reassure novice repairers like me.
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A
Rating: 3 out of 5
Good follow up on the email but did not reply to the email. Well, it was during the holidays. I can understand that.
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D
Rating: 4 out of 5
Fast delivery! Nickel battery
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S
Rating: 2 out of 5
I received my order and it was on time.
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Response from MacManiack
Hello Stephanie, Thank you for your comment. It seems that you have not yet contacted our team about this order. The missing item was created as a backorder because it was temporarily out of stock, so that you can receive the rest of your order as soon as possible. You can easily see this in your online customer area. If necessary, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
H
Rating: 4 out of 5
THE PRODUCT CORRESPONDS TO MY EXPECTATIONS.
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B
Rating: 4 out of 5
Very satisfied with this first experience. I was very pleased with the quality of the product and the price.
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A
Rating: 3 out of 5
Order received halfway, item missing for over a month.
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H
Rating: 4 out of 5
Very easy to search for the necessary part by model, and everything works, thanks! I had a little trouble with the shipping, because the shipping format I selected was not available, and I had to add 3 via Paypal. But it was quickly fixed.
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L
Rating: 1 out of 5
I ordered in November and on the website nothing was indicated that the stocks were empty. I waited more than a month for my order. I am very satisfied with what I ordered but not with the logistics.
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Response from MacManiack
Hello Ludivine, We thank you for your comment and we are sorry if the product you ordered was out of stock at the time you placed your order. With the health crisis and the end of year holidays, our restocking may have experienced additional delays beyond our control and we apologize for this. Our team remains at your disposal and at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
D
Rating: 4 out of 5
Apart from the small problem of the delay in delivery, which took almost a month instead of 3 days, the piece arrived well packaged and corresponds to what I ordered. I will not fail to recommend you
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J
Rating: 1 out of 5
Doesn't work, then I put the original in. It works.
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Response from MacManiack
Hi Jan, Thank you for your comment and we are sorry to hear that your order is not to your complete satisfaction. It seems that you have not yet contacted our team regarding this possibly defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
C
Rating: 1 out of 5
I will never order from this site again !!!!!
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Response from MacManiack
Hello Camille, We thank you for your comment and we are sorry for this new incident. Indeed, some restocking has been delayed in recent months due to the period we are going through, in spite of ourselves, and we apologize for these delays beyond our control. Our team is at your disposal and has reserved you a small surprise by e-mail ;-) Very nice day to you. Sincerely, The MacManiack Team
S
Rating: 4 out of 5
Received with a little delay even though it was a Christmas gift
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J
Rating: 4 out of 5
Very fast delivery. Quality of the screwdrivers and plastic accessories is poor. Too bad
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L
Rating: 1 out of 5
I have received a product twice that does not conform to the specifications or does not work. In view of the urgency of the situation (broken phone) I had to deal with
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Response from MacManiack
Hello Louise, We are sorry for this bad experience... We notice that you did not contact our team directly about this issue. Please feel free to email us at [email protected] to find a solution. We are also available on all social networks if needed. Sincerely, The MacManiack team
J
Rating: 4 out of 5
bon materiel
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J
Rating: 4 out of 5
The customer service was quite responsive. I've been working in sales, and I know how difficult it is to satisfy the customer and to answer emails. I'm just taking away one star for the fact that it takes a few mail exchanges to find a compromise for the shipping costs (to Belgium at least). I'm very satisfied with the service and the order arrived on time and in perfect condition. Thank you :)
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K
Rating: 4 out of 5
Clear site, delivery slower than expected, packaging was damaged but fortunately the Bluetooth Speaker worked without problems.
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A
Rating: 4 out of 5
Ease of use of the site
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N
Rating: 4 out of 5
Excellent site!
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L
Rating: 3 out of 5
Was a Belgian company before. shipping costs have increased and the delivery time has gone from 1 day before to 3 weeks now. despite this I found a compatible mag safe charger acceptable compared to the rest of the market (amazon)
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J
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
delivery a little slow
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R
Rating: 1 out of 5
not received the order
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Response from MacManiack
Hello, Thank you for your comment and we are sorry that your order has not yet arrived safely. According to the tracking system, the postal address you indicated was unknown, and the package was automatically returned by their services. However, it seems that you have not yet contacted our team about this. In order to clarify this order, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
J
Rating: 4 out of 5
Well
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L
Rating: 4 out of 5
Good transaction
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R
Rating: 3 out of 5
I made a mistake with my order and contacted mcmaniack's customer service. I was unable to reach them by phone. They agreed to send the goods back to them. I have to say that I am very pleased with the service I received from mcmaniack and that I have been very satisfied with my purchase. I am disappointed
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M
Rating: 4 out of 5
Good product and fast shipping, the package is well protected
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A
Rating: 3 out of 5
It's the 4th time I've ordered and I want to send the product back... customer service is dead after 2 3 messages .... no phone number... pity
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F
Rating: 4 out of 5
It works, it works well
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J
Rating: 4 out of 5
super fast and great
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B
Rating: 2 out of 5
I have received my order and I am very pleased with the service and the quality of the product. I will be back in a few weeks. I've been using it for a while now and I'm not sure if I'll ever get it again. I'm very pleased with the service and the quality of the product.
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Response from MacManiack
Hello, We are sorry for this inconvenience of delivery beyond our control. You had ordered items awaiting restocking (available within 15 days) but upon receipt of our restocking, we came back to you to ship your package as agreed. However, in the meantime, the Belgian Post Office (BPost) has informed us that it is temporarily unable to process parcels due to a saturation of the Belgian network during this holiday season and health crisis. We are sorry about this even if we are also suffering from these effects. We invite you to contact us by e-mail if you wish to find an arrangement. Sincerely yours,
N
Rating: 2 out of 5
Hello I bought a shell from you, a lot of parts do not work, the light does not turn on, when I put the phone on silent it vibrates several times, I wanted to return the product except that I needed a shell as soon as possible for my phone to work
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Response from MacManiack
Hello, We are sorry if the product received does not meet your expectations. However, we note that you have not yet contacted us about this. We invite you to send us an email to [email protected] in order to find a solution as soon as possible. In this waiting, Cordially,
I
Rating: 4 out of 5
The navigation on the site is very good, you can quickly find what you are looking for. The delivery to Germany was expensive, but fast.
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J
Rating: 4 out of 5
Well
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S
Rating: 3 out of 5
#NOM?
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L
Rating: 4 out of 5
Thank you very much for the fast service. I received my order in 3 to 4 days, thank you and good luck to you.
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S
Rating: 1 out of 5
The image of the product ordered does not match what I received. Same function for the product but a completely different company. Fast delivery and reasonable costs.
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