Customer reviews of MacManiack

8,6 /10

Based on 2 311 published reviews

5 1 559 67% 4 384 17% 3 108 5% 2 52 2% 1 208 9%

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

Reviews 1, 2, 3 and 4 stars

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vincent C.

Published on 14/12/2020 à 14h24

pleasant site but products not in conformity

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Pablo G.

Published on 14/12/2020 à 13h39

Order not received.

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Eucher L.

Published on 13/12/2020 à 08h48

Been a fan of the site for years... A little disappointed on the last order... one product missing and the whole order delayed. It would be necessary to update the stock on the site so that we do not order what is not there. While enjoying the rest? I still recommend Macmaniack

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Gael G.

Published on 11/12/2020 à 18h25

Great, fast and correct

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Fred M.

Published on 11/12/2020 à 00h34

I'M SO HAPPY TO HAVE MY DEAR MACBOOK BACK LIKE NEW! ALMOST A YEAR WITHOUT BATTERY WONDERING HOW TO DO IN MARTINIQUE! AND WELL SOLUTION FOUND FOR CHEAP WITH MACMANIA!!! VERY SATISFIED

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Julien C.

Published on 08/12/2020 à 19h55

The delivery time is a bit long because the product was not in stock at the time of purchase (this was known and marked on the site so I made my purchase knowingly).

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LONGIN B.

Published on 08/12/2020 à 13h41

The delivery time is very long

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Yolaine G.

Published on 08/12/2020 à 06h59

I placed my order on Nov 28 at 12pm. I tried to modify it without success and then asked to cancel it on the 29th at 11am before it was shipped. No answer. I received an email on the 30th to tell me that it was being prepared and then shipped! You are fast to send orders but not to answer your customers...

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Response from MacManiack Published on 08/12/2020

Hello Yolaine, Thank you for your message :-) Indeed, we do our best to ship your orders quickly and have fewer tools to intercept them efficiently. As we were unable to stop this order before it was shipped, our team sent you a return form allowing you to return it to us, at our expense of course. Upon receipt, we will be able to register your refund request for this order. We remain available if needed, do not hesitate. Sincerely, The MacManiack Team

Jean-Marc C.

Published on 08/12/2020 à 06h07

The package was picked up at the collection point by a person unknown to our company. Why is it no longer possible to be delivered to your own address?

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Response from MacManiack Published on 08/12/2020

Hello Jean-Marc, Thank you for your comment. You have indeed selected the Relais Pickup mode of transport in order to be delivered in a parcel relay at a retailer's, and it is in this sense that our logistics team has shipped your order. Do not hesitate to consult your mailbox, our team has already contacted you about this :-) Rest assured, we always find solutions. See you soon! Sincerely, The MacManiack Team

Michaël B.

Published on 07/12/2020 à 14h20

WITH THE TUTOS IT HELPS

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Frederic L.

Published on 07/12/2020 à 12h17

never received my order!

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Response from MacManiack Published on 08/12/2020

Hello Frédéric, Thank you for your comment. Due to the second lockdown and the approach of the holiday season, carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. Do not hesitate to consult your mailbox, our team came back to you because in only 2 days it will be possible to open a complaint with the carrier following this letter sent since the 30/11/2020 by our team. We remain at your entire disposal for any further information, do not hesitate. Sincerely, The MacManiack Team

New C.

Published on 07/12/2020 à 07h35

good reactivity of the site and of my interlocutors

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Olivier M.

Published on 05/12/2020 à 00h39

++: Products meet my expectations, fast shipping and delivery. ++: Often out of stock, 7-10 day restocking times are rarely respected and communication regarding this is non-existent.

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JEAN L.

Published on 04/12/2020 à 12h47

Ordered November 2nd. received December 3rd. out of stock. ...otherwise the follow-up, the price and the kindness were perfect.....thanks again

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gregory L.

Published on 03/12/2020 à 21h48

Well

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Hafsa B.

Published on 03/12/2020 à 08h01

I had to send an email to know that the product was available, return is very difficult. I'm waiting to see if I get a refund as I explicitly requested.

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Response from MacManiack Published on 08/12/2020

Hello Hafsa, We thank you for your message and we are sorry for this experience... The refund of the part has been done by our team yesterday afternoon, as you already know. We remain available for any further information. A very nice day to you! Sincerely, The MacManiack Team

Jérôme H.

Published on 02/12/2020 à 18h46

Almost 3 weeks and we still haven't received anything! How can we be satisfied?

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Response from MacManiack Published on 08/12/2020

Hello Jérôme, We thank you for your message and we are sorry to hear this news :- / Your package was indeed shipped by Colissimo International on 11/25/2020, as indicated by the tracking number that our team sent you by e-mail. It seems that you have not yet contacted us about this delay in delivery due to the carrier. Due to the second lockdown and the approach of the end of year holidays, the carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. However, our team has taken the precaution of requesting an investigation from their department to find out more about this delivery incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The MacManiack Team

Cédric F.

Published on 02/12/2020 à 18h30

The order was easy. However, the product description was not complete: no info if the lightning to jack adapter is a 4 or 3 contacts (with or without microphone). I ordered it hoping that it would take into account the microphone, but it does not.

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Denis P.

Published on 02/12/2020 à 13h37

I ordered an iPhone 6S battery and received an iPhone 5 battery. Sincerely

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Response from MacManiack Published on 08/12/2020

Hello Denis, We are sorry to hear about this information... It seems that you have not yet contacted our team on this subject. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team

ludovic D.

Published on 01/12/2020 à 03h23

Hello very good for me good reference fast delivery Thank you

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Nathasha B.

Published on 30/11/2020 à 21h05

Fast reception

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Martial R.

Published on 30/11/2020 à 14h56

Nothing to say about the delivery time and the battery which seems to be working properly for the moment. On the other hand, regarding the kit, the plastic tools all broke even though I didn't force them. Maybe bad luck! They send me back a kit for free.

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Jean-Mary G.

Published on 27/11/2020 à 15h23

Order placed on 17/10/2020 Received on 27/11/2020 Can surely do better

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Pierrick L.

Published on 27/11/2020 à 11h04

Correct site but a little difficult from a smartphone

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Aurore V.

Published on 26/11/2020 à 20h51

Correct service. The delivery time was correct and the package arrived in good condition.

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Jean Marie E.

Published on 25/11/2020 à 05h39

It is now 25/11 and I still haven't received my order...

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Response from MacManiack Published on 26/11/2020

Hello Jean-Marie, We are sorry to see that your order is still pending. It seems that you have not yet contacted our team about this. Your order was shipped on 11/17/2020 from our warehouse, and is currently in the hands of Belgian carriers, whose services are saturated in this particular period. This explains the longer delay. We are sincerely sorry for the inconvenience that this delay, beyond our control, may cause. Do not hesitate to contact us at [email protected] if necessary. Have a great day! The MacManiack Team

Marie-Agnes R.

Published on 24/11/2020 à 21h07

Order received very damaged!

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François-Xavier D.

Published on 23/11/2020 à 21h52

after 1 week of waiting, I finally receive my package... But the most important thing was missing, the screen was not in the package ....

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Response from MacManiack Published on 26/11/2020

Hello François-Xavier, Thank you for your message. We see that this problem has already been solved by our customer support and we are very happy about it. Your second message is currently being processed by our team, you will receive an answer in the next few minutes. Have a nice day. Sincerely, The MacManiack Team

Martin M.

Published on 23/11/2020 à 14h27

Good and of good quality

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Ines B.

Published on 21/11/2020 à 09h25

The site was responsive to cancel a sale made in error > great However the touch home button I purchased does not seem to work (this is not related to the motherboard as the iPhone has been restored and requires touch ID programming)

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Céline W.

Published on 19/11/2020 à 14h08

Very good service

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Julien C.

Published on 19/11/2020 à 13h45

The navigation on the site is correct except for the follow-up of the orders because it is necessary to go in history of the orders which corresponds to orders already made and received Otherwise in the whole it goes?!

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thierry L.

Published on 19/11/2020 à 11h25

The order is fast and complies with expectations. The only drawback is that it is not possible to trace the order.

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Nicole G.

Published on 19/11/2020 à 09h58

Fast delivery and very good price

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Christian B.

Published on 18/11/2020 à 19h31

Good but I had to wait for my parts because they were out of stock!

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JEAN H.

Published on 18/11/2020 à 15h38

Envelope to be secured with adhesive tape.

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bruno B.

Published on 17/11/2020 à 15h01

I'm not sure if I'm going to be able to use it again, but I'm sure I'll be able to use it again.

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Anja H.

Published on 17/11/2020 à 08h07

First iPhone case arrived damaged, impeccable after-sales service, a new one was immediately sent. Thank you so much!

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Lucas C.

Published on 16/11/2020 à 14h10

Next day delivery guaranteed, it's been almost 15 days without anything. No

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PATRICK M.

Published on 16/11/2020 à 14h09

Defective product, still waiting for the replacement battery

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