The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
The product is conform (a replacement battery), however I did not need the screwdrivers. I have to say that it's a pity that it's a waste of money... The product description lacks detail.
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Simon B.
Rating: 3 out of 5
Some good and some bad: - the site is quite slow despite the fiber, some modules are not displayed at all times (the selection card for delivery Chronopost Pick Up for example). - some information makes you smile: (I order a phone screen, so, a priori my phone is out of order), "you will be kept informed by sms of the progress of your delivery..." - my first delivery, the product was announced delivered within 7 to 10 days, I waited about 1 month before being delivered. - The online chat and after sales service are top notch, quick and clear answers, simple procedure and acknowledgements by email... Great! - I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. - I received a credit note following an order error (on my part). The credit note came with free Chronopost Pick Up shipping. It is very commercial on your part but the code of the credit is blocked on only 1 mode of delivery, if this one does not suit the customer he will not be able to use his credit... Maybe you should dissociate the credit and the discount on shipping...
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Isabelle S.
Rating: 3 out of 5
There is a missing product ordered, not delivered I have no news!
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Marc M.
Rating: 1 out of 5
I received a message 1 week later asking me to return the screen for inspection. It's been 1 week now that my mom's phone is unusable. The screen is a birthday present, I can call it a poisoned present. Think of molding for future purchases as well as my relatives and acquaintances. For information, I am a traveling salesman in the south of France and Corsica. I know a lot of customers equipped with phones and moreover with screens often broken on site, and until now I have been promoting your site. Today this is no longer the case and I would say the exact opposite of what I said before. Don't forget that you are not alone in this market.
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Response from MacManiack
Hello Marc, We thank you for your comment and are sorry to hear about this information. However, you contacted our team on March 07 at 22:44 and received a response from us on March 8, the next day, at 15:30. The electronic components are not safe from malformation or defective cases, being very fragile. In the case where indeed the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction, this is your first concern of defective on your many orders SOSav.fr, and our team has already sent you a new replacement screen following this incident so that everything returns in order quickly. Our team wishes you a pleasant end of day and remains at your disposal if needed. Sincerely, The MacManiack Team
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florin F.
Rating: 1 out of 5
It is true that the case I ordered is very beautiful and that the touch is magnificent but I bought this case for my daughter for an iPad Air of 2020 and the case is not for an iPad Air of 2020 but for an iPad Air of 2017 on the other hand I did not find anywhere on the site an indication of which iPad it is I have not yet contacted the SAV of the site The product was sent rather quickly and well packaged It would be wonderful that the descriptions of the products will be a little more detailed even if it is only a case
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Response from MacManiack
Hello Florin, Thank you for your comment and we are sorry to hear about this information. That said, you did not order a case for the iPad Air but for the MacBook Air 13. Our team has already contacted you about this and has been waiting for your feedback since last Thursday to find out more about it. We wish you an excellent afternoon and remain available if needed, do not hesitate! Sincerely, The SOSav.fr Team
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Annette Christine H.
Rating: 1 out of 5
No information on the status of my order, except on request after 1 month and after 2 months. Very poor experience.
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Response from MacManiack
Hello Annette, We thank you for your comment and confirm again that the part received for your order did not fully meet our quality standards and has been removed from stock. This quality action carried out by our team normally results in an automatic message being sent, and we are sorry to see that you have not received it. You can check the status of your order in real time on your customer area, in this case, it was indeed indicated that it was awaiting restocking. We apologize if this state has lacked clarity and remain at your disposal for any additional information, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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catherine D.
Rating: 2 out of 5
the description of the contents of the screwdriver kits is not precise enough to make the choice of the model safe.
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Response from MacManiack
Hello Catherine, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this issue. If you need assistance, please contact our team at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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David C.
Rating: 1 out of 5
Out of 8 items ordered in Dec-20, I waited for the delivery without much urgency. After a while I asked why it wasn't arriving and was told that the burner and the iPhone screen protector were missing. I was offered a partial delivery of 6 items and the rest (2 items) in 15 days. I did not require it, because I was not in a hurry, I could wait 15 days. I have been very satisfied with the service and the product. I was told that 2 items were still missing but they were not the same. Now it's the left speaker and the Macbook Pro battery that are missing! The mustard is getting on my nose and I ask for a partial delivery of the 6 items out of the 8. Last week I received 3 of the 6! This is the state of the situation for now, I hope it will be resolved as soon as possible!
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Response from MacManiack
Hello David, We thank you for your comment and are sorry for these incidents indeed unpleasant. With the health crisis, our restocking may have experienced additional delays and we sincerely apologize, we experience them exactly as you do because we are dependent on our suppliers too. Our team contacted you yesterday and is waiting for your return with impatience in order to clarify the situation and find a solution as soon as possible. Everything will be back in order soon, rest assured :-) We thank you for your patience and of course remain at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
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Majdouline S.
Rating: 1 out of 5
I ordered a survivor shell instead I received another shell that has nothing to do with it and very bad quality.since I sent several emails of complaint but nothing any response from them and their phone number is untraceable Frankly never again I recommend
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Response from MacManiack
Hello Majdouline, We thank you for your comment and are sorry for this incident. On the other hand, we usually reply to all emails sent within a few hours, so perhaps you should check your spam? Because you received a reply from our team the day after your request at [email protected], i.e. on 19-02 at 09:37 exactly. We are waiting for your return so that we can start processing this request. In the meantime, we wish you a very nice day and see you soon! Sincerely, The MacManiack Team
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RAFAEL V.
Rating: 1 out of 5
Unlikely return process
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Response from MacManiack
Hello Rafael, We thank you for your message and we are sorry if the process of taking care of your problem seemed complex by sending these two pictures. In this case, it is necessary for us to be able to target where the problem comes from in order to avoid it happening again. This also allows you to cover yourself in case of breakage carrier in cases where the product and likely to be returned to our premises. As a reminder, this information is indicated in the general conditions of sale that you have read and accepted before validating your order :-) Our team remains at your disposal and awaits your return. Have a nice day. Sincerely, The MacManiack Team
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Christophe L.
Rating: 1 out of 5
I'm not sure I'd be able to do that. 1 month to receive... I absolutely do not recommend
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Response from MacManiack
Hello Christophe, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this item. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day ! The MacManiack team
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Stéphanie S.
Rating: 1 out of 5
Delivery 2 months after the order. I had to call again.......
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Response from MacManiack
Hello Stephanie, We thank you for your message and we are sorry for this incident :-( Indeed, this delay is quite abnormal. With the latest events, not to mention the health crisis, our restocking may have experienced additional delays and we apologize, we are unfortunately dependent on our suppliers, just like you. We remain available for any additional information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Nicolas D.
Rating: 2 out of 5
Very good site and easy to navigate. However... I've been waiting more than a month for an iPad cover and a protective glass and after an email, I'm told that there is no more model and that we are waiting for it. Maybe we should do something to report your unavailability.
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Response from MacManiack
Hello Nicolas, We thank you for your comment and are sorry to hear about your dissatisfaction. In this case, the availability of the products is indicated online, near the button of addition to the basket, and we offer the possibility of pre-ordering, reason for which there is no blocking when you add a product out of stock to the basket. Our team remains at your disposal for any further information and does its best to improve your customer experience. Have a nice day. Sincerely, The MacManiack Team
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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Rodolphe G.
Rating: 1 out of 5
2 months waiting, item in stock.
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DEMEUSE D.
Rating: 1 out of 5
The battery is not working properly. I had to put the old one back in.
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jean-luc V.
Rating: 3 out of 5
Hello The smallest screwdriver concerning the 2 screws to remove the shell of the iPhone 6 does not hook the screws I think to a manufacturing problem well to you
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Maarten S.
Rating: 1 out of 5
The site gives false and misleading information. The pictures do not match the product received. I purchased a holder for the Iwatch 38mm - 42mm. The cutout for the charger was actually 6mm too large for the Iwatch 38mm/42mm chargers, which means the charger will not stay in place and therefore not be usable. They also say the holder is weighted and has a non-slip coating, which is not the case. Emailed the service department several times who, although in a friendly manner, continue to argue that it makes sense that the cutout is too large because the charger for a 38mm Iwatch is smaller than the charger for a 42mm Iwatch, which it is not. Misleading site!!!
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Olivier A.
Rating: 1 out of 5
A BLAGUE! I waited 7 weeks to receive a different hull than the one I ordered...
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Response from MacManiack
Hello Olivier, Thank you for your message and we are sorry to hear about this information. Our team came back to you this Monday at 11:12 am in order to start the handling of this after-sales service request and we haven't heard back from you yet: don't hesitate to check your SPAMS mails if needed. We remain at your disposal for any further information, do not hesitate. A very nice day to you. Sincerely, The MacManiack Team
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Fernand G.
Rating: 1 out of 5
It took a long time to receive a product that did not match my phone.
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Response from MacManiack
Hello Fernand, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Alexis S.
Rating: 1 out of 5
Disappointed...! Not to say angry! For 180 pieces of hardware, I end up with an iPad that still doesn't work and an iPhone that doesn't work as well as before! LiPad gen6: the screen works but not the menu button, the button's panel is totally opened in two. LiPhone: the touch screen is blocked all the time, I have to lock/unlock the iPhone to get the touch back! The front camera worked once during a FaceTime call and has not worked since! The battery is delivered without the double-sided sticker, same for the screen! It might be useful to mention this in the description of the item! I was expecting much better from an apple parts specialist, especially at this price!
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Response from MacManiack
Hello Alexis, We are sorry to hear this information. However, it seems that you have not yet contacted our team concerning these possibly defective parts received in mid-January... In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] to start with: our team will be happy to find a solution for you quickly, as always :-) Have a nice day! Sincerely, The MacManiack team
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jonathan H.
Rating: 1 out of 5
The problem is that I bought both products but they both burned out
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Response from MacManiack
Hello Jonathan, We are amazed and very sorry to hear this information. This is a big first! However, it seems that you have not yet contacted our team regarding this incident. We invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The MacManiack team
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Victor S.
Rating: 1 out of 5
I received my order 2 months late with no apology, no compensation. I would advise my friends and family against
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Response from MacManiack
Hello Victor, Thank you for your comment and we are sorry for this delay beyond our control. However, an e-mail was sent to you afterwards and I am surprised that it did not reach you, perhaps it is in your spam? I will do what is necessary in any case to forward it to you again. Our team is of course at your disposal for any further information at [email protected], do not hesitate to contact us if necessary. Have a nice day. Sincerely, The MacManiack Team
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alain R.
Rating: 3 out of 5
I was sent the wrong model
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josé C.
Rating: 1 out of 5
LAME, LAME, LAME. LOST PRODUCT, EXAGGERATED DEMANDS, WASTE OF TIME, SEA** WHAT. SITE ON NON GRATA LIST
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Response from MacManiack
Hello Jose, Thank you for your comment and we are sorry that your customer experience was not ideal. Indeed, it seems that the postal services neglected this shipment, and we are sincerely sorry for that. As you already know, we are entirely dependent on the carriers, just as you are, and suffer their mistakes in the same way. Our team is nevertheless at your disposal if you need, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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Pascal B.
Rating: 2 out of 5
The photo of the battery for iphone6 proposed by macmaniack is identical to the original battery.... but the one delivered is not the one!!! I'm not sure how to get a better idea of what's going on with this one, but I'm sure it's a good one.
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Response from MacManiack
Hello Pascal, Thank you for your comment. However, the photo online of the iPhone 6 Battery (Premium Quality) is absolutely not the photo of an official battery, and for good reason: it is not, as we indicate. It is indeed a compatible part. We also note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if necessary, our team will be happy to help you. Have a nice day. Sincerely, The MacManiack Team Sincerely, The MacManiack Team
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BEE P.
Rating: 3 out of 5
Order received partially, apparently the articles are not in stock at the validation of the order, it is long....
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olivier D.
Rating: 2 out of 5
Received half an order after more than 1 month and missing item still unavailable .....
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Response from MacManiack
Hello Olivier, Thank you for your comment. The carriers have experienced an unprecedented increase in activity in recent months, and major disruptions from one country to another. Delivery times may therefore be longer than normal during this period and we are sorry for the impact this may have had on this delivery. However, it appears that you have not yet contacted our team regarding this outstanding order. Please contact us at [email protected] and our team will be happy to help you :-) Have a great day! The MacManiack team
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Jeanmichel B.
Rating: 1 out of 5
You order a cable and a charger (normal) and you only receive the cable. Charger later (one day...)
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Response from MacManiack
Hello Jean-Michel, Thank you for your comment. As we have indicated by message, the USB 3 Ports Quick Charge has been backordered, visible from your online customer area if needed. We have received information from our supplier that they are experiencing a slowdown in restocking this part. The delivery of our stock has therefore been delayed, and our team has made sure to send you the parts that are already available. We remain available for any further information at [email protected] if needed. Sincerely, The MacManiack Team
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julia P.
Rating: 3 out of 5
Fast shipping, quick pick up, but product seems fragile
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Éric C.
Rating: 3 out of 5
I have to say that I am very satisfied with the product. I have to say that I am very satisfied with the product. Otherwise, the product is conform.
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Olard G.
Rating: 3 out of 5
Delivery time much longer than expected
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CHRISTINE T.
Rating: 1 out of 5
Very disappointed with my order. After waiting about 10 days for the restocking, I received a piece that seems to be used dust has a lot of scratches screws with traces of rust and no screws marked. Unbelievable! The customer service asked me for pictures and I was quickly refunded. But I wasted a lot of time! Bad experience
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Response from MacManiack
Hello Christine, Thank you for your comment and we are sorry for this bad experience. It happens that supplier errors slip through despite all our good care, and fortunately, this was indeed resolved quickly. We remain at your disposal if needed. Have a nice day. Sincerely, The MacManiack Team
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Arnaud T.
Rating: 2 out of 5
The delivery is very fast so nothing to complain about. On the other hand the quality of the material is absolutely deplorable. It's a shame.
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Response from MacManiack
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this possibly defective part. In order to check with our customer support, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you if you take the time to contact us :-) Have a nice day! Sincerely, The MacManiack Team
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Frédéric M.
Rating: 3 out of 5
Great delivery time but the connector ordered does not work
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alain D.
Rating: 1 out of 5
Unsuitable battery connector for iphone6
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Nicolas M.
Rating: 1 out of 5
Incomplete package missing the seal. Dock received does not match the photo on the site. Mail made still waiting for response. Very unhappy with the service and I intend if no news to take care ardently your E. reputation.
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