The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Hello Philippe, We are sorry to see that your order does not give you complete satisfaction. After checking, we see that you never contacted our team about your order. If you need to, please start writing to us at [email protected]: our team will be happy to help you as soon as we receive a message from you :-) Have a great day ! The MacManiack team
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Alban P.
Rating: 3 out of 5
Good follow up on the email but did not reply to the email. Well, it was during the holidays. I can understand that.
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Stéphanie V.
Rating: 2 out of 5
I received my order and it was on time.
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Response from MacManiack
Hello Stephanie, Thank you for your comment. It seems that you have not yet contacted our team about this order. The missing item was created as a backorder because it was temporarily out of stock, so that you can receive the rest of your order as soon as possible. You can easily see this in your online customer area. If necessary, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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ALAIN C.
Rating: 3 out of 5
Order received halfway, item missing for over a month.
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Ludivine M.
Rating: 1 out of 5
I ordered in November and on the website nothing was indicated that the stocks were empty. I waited more than a month for my order. I am very satisfied with what I ordered but not with the logistics.
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Response from MacManiack
Hello Ludivine, We thank you for your comment and we are sorry if the product you ordered was out of stock at the time you placed your order. With the health crisis and the end of year holidays, our restocking may have experienced additional delays beyond our control and we apologize for this. Our team remains at your disposal and at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
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Jan R.
Rating: 1 out of 5
Doesn't work, then I put the original in. It works.
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Response from MacManiack
Hi Jan, Thank you for your comment and we are sorry to hear that your order is not to your complete satisfaction. It seems that you have not yet contacted our team regarding this possibly defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Camille N.
Rating: 1 out of 5
I will never order from this site again !!!!!
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Response from MacManiack
Hello Camille, We thank you for your comment and we are sorry for this new incident. Indeed, some restocking has been delayed in recent months due to the period we are going through, in spite of ourselves, and we apologize for these delays beyond our control. Our team is at your disposal and has reserved you a small surprise by e-mail ;-) Very nice day to you. Sincerely, The MacManiack Team
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Louise L.
Rating: 1 out of 5
I have received a product twice that does not conform to the specifications or does not work. In view of the urgency of the situation (broken phone) I had to deal with
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Response from MacManiack
Hello Louise, We are sorry for this bad experience... We notice that you did not contact our team directly about this issue. Please feel free to email us at [email protected] to find a solution. We are also available on all social networks if needed. Sincerely, The MacManiack team
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Loïc O.
Rating: 3 out of 5
Was a Belgian company before. shipping costs have increased and the delivery time has gone from 1 day before to 3 weeks now. despite this I found a compatible mag safe charger acceptable compared to the rest of the market (amazon)
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Renaux J.
Rating: 1 out of 5
not received the order
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Response from MacManiack
Hello, Thank you for your comment and we are sorry that your order has not yet arrived safely. According to the tracking system, the postal address you indicated was unknown, and the package was automatically returned by their services. However, it seems that you have not yet contacted our team about this. In order to clarify this order, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Rudolf V.
Rating: 3 out of 5
I made a mistake with my order and contacted mcmaniack's customer service. I was unable to reach them by phone. They agreed to send the goods back to them. I have to say that I am very pleased with the service I received from mcmaniack and that I have been very satisfied with my purchase. I am disappointed
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Alexandre Doudou K.
Rating: 3 out of 5
It's the 4th time I've ordered and I want to send the product back... customer service is dead after 2 3 messages .... no phone number... pity
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benjamin H.
Rating: 2 out of 5
I have received my order and I am very pleased with the service and the quality of the product. I will be back in a few weeks. I've been using it for a while now and I'm not sure if I'll ever get it again. I'm very pleased with the service and the quality of the product.
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Response from MacManiack
Hello, We are sorry for this inconvenience of delivery beyond our control. You had ordered items awaiting restocking (available within 15 days) but upon receipt of our restocking, we came back to you to ship your package as agreed. However, in the meantime, the Belgian Post Office (BPost) has informed us that it is temporarily unable to process parcels due to a saturation of the Belgian network during this holiday season and health crisis. We are sorry about this even if we are also suffering from these effects. We invite you to contact us by e-mail if you wish to find an arrangement. Sincerely yours,
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Nabil D.
Rating: 2 out of 5
Hello I bought a shell from you, a lot of parts do not work, the light does not turn on, when I put the phone on silent it vibrates several times, I wanted to return the product except that I needed a shell as soon as possible for my phone to work
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Response from MacManiack
Hello, We are sorry if the product received does not meet your expectations. However, we note that you have not yet contacted us about this. We invite you to send us an email to [email protected] in order to find a solution as soon as possible. In this waiting, Cordially,
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SERGE D.
Rating: 3 out of 5
#NOM?
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Sophie F.
Rating: 1 out of 5
The image of the product ordered does not match what I received. Same function for the product but a completely different company. Fast delivery and reasonable costs.
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vincent C.
Rating: 3 out of 5
pleasant site but products not in conformity
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Pablo G.
Rating: 1 out of 5
Order not received.
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LONGIN B.
Rating: 3 out of 5
The delivery time is very long
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Yolaine G.
Rating: 2 out of 5
I placed my order on Nov 28 at 12pm. I tried to modify it without success and then asked to cancel it on the 29th at 11am before it was shipped. No answer. I received an email on the 30th to tell me that it was being prepared and then shipped! You are fast to send orders but not to answer your customers...
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Response from MacManiack
Hello Yolaine, Thank you for your message :-) Indeed, we do our best to ship your orders quickly and have fewer tools to intercept them efficiently. As we were unable to stop this order before it was shipped, our team sent you a return form allowing you to return it to us, at our expense of course. Upon receipt, we will be able to register your refund request for this order. We remain available if needed, do not hesitate. Sincerely, The MacManiack Team
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Jean-Marc C.
Rating: 1 out of 5
The package was picked up at the collection point by a person unknown to our company. Why is it no longer possible to be delivered to your own address?
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Response from MacManiack
Hello Jean-Marc, Thank you for your comment. You have indeed selected the Relais Pickup mode of transport in order to be delivered in a parcel relay at a retailer's, and it is in this sense that our logistics team has shipped your order. Do not hesitate to consult your mailbox, our team has already contacted you about this :-) Rest assured, we always find solutions. See you soon! Sincerely, The MacManiack Team
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Frederic L.
Rating: 1 out of 5
never received my order!
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Response from MacManiack
Hello Frédéric, Thank you for your comment. Due to the second lockdown and the approach of the holiday season, carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. Do not hesitate to consult your mailbox, our team came back to you because in only 2 days it will be possible to open a complaint with the carrier following this letter sent since the 30/11/2020 by our team. We remain at your entire disposal for any further information, do not hesitate. Sincerely, The MacManiack Team
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Olivier M.
Rating: 3 out of 5
++: Products meet my expectations, fast shipping and delivery. ++: Often out of stock, 7-10 day restocking times are rarely respected and communication regarding this is non-existent.
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gregory L.
Rating: 3 out of 5
Well
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Hafsa B.
Rating: 1 out of 5
I had to send an email to know that the product was available, return is very difficult. I'm waiting to see if I get a refund as I explicitly requested.
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Response from MacManiack
Hello Hafsa, We thank you for your message and we are sorry for this experience... The refund of the part has been done by our team yesterday afternoon, as you already know. We remain available for any further information. A very nice day to you! Sincerely, The MacManiack Team
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Jérôme H.
Rating: 1 out of 5
Almost 3 weeks and we still haven't received anything! How can we be satisfied?
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Response from MacManiack
Hello Jérôme, We thank you for your message and we are sorry to hear this news :- / Your package was indeed shipped by Colissimo International on 11/25/2020, as indicated by the tracking number that our team sent you by e-mail. It seems that you have not yet contacted us about this delay in delivery due to the carrier. Due to the second lockdown and the approach of the end of year holidays, the carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. However, our team has taken the precaution of requesting an investigation from their department to find out more about this delivery incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The MacManiack Team
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Denis P.
Rating: 2 out of 5
I ordered an iPhone 6S battery and received an iPhone 5 battery. Sincerely
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Response from MacManiack
Hello Denis, We are sorry to hear about this information... It seems that you have not yet contacted our team on this subject. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Martial R.
Rating: 3 out of 5
Nothing to say about the delivery time and the battery which seems to be working properly for the moment. On the other hand, regarding the kit, the plastic tools all broke even though I didn't force them. Maybe bad luck! They send me back a kit for free.
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Jean-Mary G.
Rating: 2 out of 5
Order placed on 17/10/2020 Received on 27/11/2020 Can surely do better
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Jean Marie E.
Rating: 1 out of 5
It is now 25/11 and I still haven't received my order...
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Response from MacManiack
Hello Jean-Marie, We are sorry to see that your order is still pending. It seems that you have not yet contacted our team about this. Your order was shipped on 11/17/2020 from our warehouse, and is currently in the hands of Belgian carriers, whose services are saturated in this particular period. This explains the longer delay. We are sincerely sorry for the inconvenience that this delay, beyond our control, may cause. Do not hesitate to contact us at [email protected] if necessary. Have a great day! The MacManiack Team
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Marie-Agnes R.
Rating: 3 out of 5
Order received very damaged!
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François-Xavier D.
Rating: 1 out of 5
after 1 week of waiting, I finally receive my package... But the most important thing was missing, the screen was not in the package ....
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Response from MacManiack
Hello François-Xavier, Thank you for your message. We see that this problem has already been solved by our customer support and we are very happy about it. Your second message is currently being processed by our team, you will receive an answer in the next few minutes. Have a nice day. Sincerely, The MacManiack Team
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Céline W.
Rating: 3 out of 5
Very good service
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JEAN H.
Rating: 3 out of 5
Envelope to be secured with adhesive tape.
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bruno B.
Rating: 1 out of 5
I'm not sure if I'm going to be able to use it again, but I'm sure I'll be able to use it again.
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Lucas C.
Rating: 1 out of 5
Next day delivery guaranteed, it's been almost 15 days without anything. No
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PATRICK M.
Rating: 1 out of 5
Defective product, still waiting for the replacement battery
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Jean-Michel B.
Rating: 3 out of 5
Ordered without any problem! Delivery on time! Unfortunately it is a second hand product that was sent to me and that did not solve my problem. I have yet to find out if the part is defective as well, so I will have to place a new order for a new product.
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Lise R.
Rating: 1 out of 5
several times fake coins are sent
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José P.
Rating: 1 out of 5
Very bad, an unpleasant experience. I do not recommend it!
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